Lock Poker / LockPoker - Page 205 - Two Plus Two

tarzan4 · 06-20-2011, 04:15 PM

Quote:

Originally Posted by Rizen

It has been the fastest thus far, although the sample size is relatively small. Checks are processed every Monday and usually arrive between Thurs and the following Monday (3-5 business days). So as long as your check is 'authorized' by Monday it goes out in the batch. Authorization normally takes ~24-48 hrs but is often done much faster. The last couple of times mine have been showing as 'in progress' instead of 'authorized' but have still gone out (and yes, I use the exactly same withdrawal methods you all do, it's been frustrating for me as well!)

-Rizen

-Rizen

Thanks Rizen, really appreciate what your doing and helping everyone out to expedite the processes with lock which is why I switched over from RPM. I just checked again and my check was approved about 25 minutes ago! I was worried it wasn't gonna be in todays batch and wait another week thanks for the support and help!

Rizen · 06-20-2011, 04:17 PM

Quote:

Originally Posted by wackybrak

what's the closest any of you have come to receiving an ipad 2? an actual ipad? tracking number? email correspondence?

i've been waiting a couple weeks for ANY word from support. Rizen has (apparently) forwarded my complaint/issue multiple times to no avail.

sad day for lock poker's support, at least in this regard.

I do know that the Apple fulfillment center said it would take 2 weeks to fulfill the orders then they would start shipping. you should be getting tracking #s when they ship, and I would anticipate the first people to start receiving tracking #s this week as the first order was made the first week of June.

Thanks

-Rizen

WVUskinsfan · 06-20-2011, 04:20 PM

I requested a check by courier Saturday. It says "In Progress" right now. How will this work? I will not be around for the next week. Is this check just going to come in the mail or will someone have to sign for it?

I just wanna make sure I get it.

remainameless · 06-20-2011, 04:27 PM

Quote:

Originally Posted by Rizen

Did you PM me already about it before?? I don't remember seeing it. Let me know and I can follow up on it, I'm pretty sure I already have your info. If you're not getting the daily cashback at an appropriate rate they can retroactively fix that.

-Rizen

PM sent. thanks again.

remainameless · 06-20-2011, 04:29 PM

Quote:

Originally Posted by WVUskinsfan

I requested a check by courier Saturday. It says "In Progress" right now. How will this work? I will not be around for the next week. Is this check just going to come in the mail or will someone have to sign for it?

I just wanna make sure I get it.

FEDEX. u should get an email when its being shipped and it will no longer be in ur "pending" withdrawls at that point. within 24-48 hrs after that, u should get another email w/tracking#. signature is required.

Rizen · 06-20-2011, 04:32 PM

Quote:

Originally Posted by WVUskinsfan

I requested a check by courier Saturday. It says "In Progress" right now. How will this work? I will not be around for the next week. Is this check just going to come in the mail or will someone have to sign for it?

I just wanna make sure I get it.

It comes via FedEx, you do have to sign for it. If you aren't there you can pick it up at the FedEx office or they often leave something on your door you can sign and they'll just drop it off the next day.

if you won't be in town I would recommend calling your local FedEx and seeing if you can leave some sort of note on the door or sign something that authorizes them to drop it off there, or just plan on having to get it once you get back

-Rizen

remainameless · 06-20-2011, 04:32 PM

Quote:

Originally Posted by WVUskinsfan

I will not be around for the next week.

didnt notice this in the post, oops.
they will leave a note if ur not there and re-deliver it once or twice. u can also leave a note that u will pick it up at the FEDEX office and they will just hold it for u automatically. GL.

remainameless · 06-20-2011, 04:33 PM

Quote:

Originally Posted by Rizen

It comes via FedEx, you do have to sign for it. If you aren't there you can pick it up at the FedEx office or they often leave something on your door you can sign and they'll just drop it off the next day.

if you won't be in town I would recommend calling your local FedEx and seeing if you can leave some sort of note on the door or sign something that authorizes them to drop it off there, or just plan on having to get it once you get back

-Rizen

faster response please.lol.

WVUskinsfan · 06-20-2011, 04:42 PM

Cool.

Yeah. I am not in a rush really. I leave Wednesday and will be back in one week so I suppose I will just pick it up at the local fed ex office or wherever when I get back from D.C.

I suppose I could also have my roommate sign for it if he is there.

Attica 69 · 06-20-2011, 04:43 PM

Quote:

Originally Posted by Rizen

I figured a PM back would be a bit redundant. I'm actually following up with the team right now because I *DO* think that if you didn't receive any form of communication and the cash just disappeared from your account, that is not how it should have been handled. I think the handling of reducing it to Black Elite VIP level rewards was a fine compromise (as I assume you were not already Black Elite level so you still got more rewards than you would have based on our 'glitch' but not the absurd amount that doesn't make sense).

I'm following up on how it was handled right now and would have done that regardless of any additional information here. Part of my role as the Poker Room manager is that I'm an advocate on behalf of the players, and as someone who played professionally online for a # of years I know how serious it is when the funds in your account change with no communication. At this point I cannot verify any of the communication or non-communication on this particular issue, but if there truly was no communication that's not okay and I would certainly understand any player's frustration with that. I don't understand frustration and not getting to keep 500% rakeback, but I certainly understand frustration if there was no communication on the issue.

Thanks

-Rizen

I was Black Level before this mattered was addressed, but whatever it's over. Thanks for straightening it out for me. I don't appreciate being told that I "took the site for 6200" as JHUB put it, and I told him so.

remainameless · 06-20-2011, 04:44 PM

Quote:

Originally Posted by WVUskinsfan

Cool.

Yeah. I am not in a rush really. I leave Wednesday and will be back in one week so I suppose I will just pick it up at the local fed ex office or wherever when I get back from D.C.

I suppose I could also have my roommate sign for it if he is there.

Yep, easy game.

remainameless · 06-20-2011, 04:47 PM

Quote:

Originally Posted by Attica 69

I was Black Level before this mattered was addressed, but whatever it's over. Thanks for straightening it out for me. I don't appreciate being told that I "took the site for 6200" as JHUB put it, and I told him so.

he maybe worded it wrong. u tried to take the site for $6200.

the 25 extra hours u played was for a reason. just stop it.

Attica 69 · 06-20-2011, 04:51 PM

Quote:

Originally Posted by remainameless

he maybe worded it wrong. u tried to take the site for $6200.

the 25 extra hours u played was for a reason. just stop it.

I answered Rizen's reply, that's it. The matter's over, and it doesn't involve you. So **** off.

Brilliant27 · 06-20-2011, 05:00 PM

Requested 5/12/11 from poker side. Approved last week. Received check via fedex in mail today woohooooo. Now just hoping it clears.

remainameless · 06-20-2011, 05:06 PM

Quote:

Originally Posted by Attica 69

I answered Rizen's reply, that's it. The matter's over, and it doesn't involve you. So **** off.

WP, im obv the one should **** off. thanks for the good comedy.

ur buddy posted ITT already. u guys should get together and hang out.

http://forumserver.twoplustwo.com/54...o-good-989247/