I'm an eternal optimist.

I think we should keep asking them. The longer they ignore this reasonable request, the more ridiculous they look by constantly refusing to do right by their customers.

no ****, they promised answers to our cashout problems instead we get analogies of australian milk farmers

I already met these requirements before my withdraw got cancelled.

This is a bunch of BS.

Its not displayed directly in the admin yet but this is something we are looking at.

In the meantime you can use the Monthly Gaming Revenue figure to loosely track it yourself in the admin, and you can always email the security team and they can give you the exact figure.


GGR isn't displayed in our admin only MGR which is the same figure but it resets monthly.


Now any cashouts that dont meet the criteria are rejected at the start of the process.

How will the assessment be made? Is there some kind of automated system where invalid requests will be flagged, if not for the customers then at least for the security dept? Or will it all be done manually?

I do greatly appreciate Lock's clarification of the P2P policy (and was even pleasantly surprised by it).

Can we get the rest of the issues cleared up while we're on a policy heater?

First good step in a long time.

Show me a few more good steps and I might start believing that things are possible.
Show me a lot of good steps and I might believe that you are changing
Show me a year or two of good steps and I will have your back

Sometimes, its just the train though.

Security now have the ability to see this in real time, so they can very quickly assess this when they review a cashout request.

Shane
What about withdrawals from November and December? Can anybody answer those questions other than saying expect it sometime soon like you and the cashier team have said since Feb. Well I guess that was probably the last email you responded to clown

As far as Im aware there should be no cashouts from Nov/Dec still outstanding on our end.

Your check was sent several weeks back, we have reached out to the processor to get a trace on it to find out what has happened with it.

My question about the play through policy of 15%.... I have played a lot and definately meet any playthrough requirement in the past, so does the rake I've been paying all along without cashing out absolve me of this requirement?

Example: A horse transfers me back $1k today --- does the playthrough clock start the day of transfer or does it wash with the year of playing/paying rake?

Paid $5000 in rake so for 2013, so I can withdraw $75K?

Hope my post makes sense, and thanks in advance for an explanation.

Riiiiiiiiiiiiight

So what I get from this is you clearly understand why members of the poker community would want this 3rd party audit confirmation. I also agree that this couldn't possibly be a proactive practice by any US Facing site with respect to the DOJ and other legal concerns. What I think you're failing to understand is that it takes a great degree of incompetency and

There is almost no way the play-through requirement is retro-active as you want it to be. This is a standard and typical play-through that many other sites use. I've never heard of it being retro-active. You have to basically play the money that you have just received at the tables...if you know what I mean.

Yes sir... I understand, thanks for clarifying.

So what I get from this is you clearly understand why members of the poker community would want this 3rd party audit confirmation. I also agree with you.. this couldn't possibly be a proactive practice by any US Facing site with respect to the DOJ and other legal concerns. What I think you're failing to understand is that it takes expressing a great degree of incompetency and dishonesty...(we could go on for a while here) in such a company's actions to have such an audit so widely desired within the community. Unfavorable and deceitful practices not as inherently expressed by other U.S. Facing sites. Sites that are reasonably transparent and honest with any unexpected challenges they might face, and how this may or may not effect their customers. Sites that do not insult the intelligence of our community by consistently bobbing and weaving their way through the public's justifiable questions and accusations. It is these U.S. facing sites in which you attempt to make your comparison, and it is these aforementioned reasons why it is a ****ty one to make.

I want to say you are of these lock pros I've had mad respct for over the years. I just hope you know, with a very great degree of certainty, that things will get better and the players money actually does exist. Otherwise it will be a helluva shame for all of you that spoke out and stood by your company. A company's integrity which is yet to be ultimately determined. One day things will sort them selves out, and the sensational lock saga will have its resolution. But it will be at this point, however, that we will either go to our mailboxes and cash our checks, or we will know that you, and other lock pros, chose such an action without possessing that great certainty. An action chosen when other, less popular but more honorable, paths existed.

The playthrough starts from when you receive the transfer.

However if you are a staking affiliate then you can contact the affiliate department, approved staking affiliates are exempt from the playthrough requirement.

Shane,

Can your software team program the cashier to show available balance able to be cashed out? This should be available in realtime, right now -- we have our balances and available to cash out. I'd like to know what the exact amount I can cash out instead of requesting a cash out, wait 10+ weeks to have it rejected due to playthough obligations.

I don't understand this comment. Aren't there several threads in this forum with multiple posters still waiting for cashouts from December? You are unaware of these outstanding requests?

Lock security and very quickly do not belong in the same ****ing sentence

What?!?!? I requested my check on 12/15, you've told me several times that you would be looking into to it/passing it on to the cashier manager and still NOTHING. What about all the other players posting in the 10 week minimum wait thread with checks withdrawals they too requested in December? Where's our money Shane? Did your processor just lose all of our checks??? Or could it be that you haven't sent out any checks to the US for over a month now hmmmm?

for once I have to disagree lol. I been in contact with security today, 4 email replies in two hours and problem solved.

So they can actually be quick if they want to on some issues.

Did whatever issue you were having involve them actually having to pay out any money..?

Maybe it's one of those Shane-truth-stretches , "as far as I'm aware there should be no...."

Yup. There definitely SHOULD be no outstanding issues from lock's end. We can all agree on that. Obviously there are. But as for whether they should still be there....of course not.