I'm a little sketched out. How could they possibly be bouncing checks and claim they are legitimate.

Well, they have lots of different accounts and weird money flow patterns, so a bounced check can happen sometimes, although it is very sketch.

The second check that was linked to a nonexistent account is what really scares me. That seems almost intentional. What's worse is that 9 days deep into this support has not done one thing.

Shane said if I sent him an email he would help me out, that was this morning and no response but it hasn't been that long, hopefully they step up and clear this up because who wants to deposit onto a site that can't pay the checks?

I mean't not play there anymore

Gotcha, it is a pretty solid site usually. Not sure what is going on. Will post if all is resolved, don't wanna scare you guys away from my mtts

Yea man if you are going to do anything let me know the info please because they owe me 2600 and I want it. And it's totally ridiculous that Shane is telling you to be polite when they are completely ripping us off and then not even having the decency to respond... I want every penny plus what I was charged or I will take any legal action available.

I have sent a bunch of emails and pm Shane and rizen and haven't heard anything back yet. I just pm Shane today though so hopefully I get a response from someone. It's hard to want to play on a site when the hardest part isn't winning the money it's actually getting it. They need to take care of people because hopefully next year or sooner there is going to be a lot more competition out there for them and people will def remember them not paying people, then telling you to be polite about not being paid lol

Ya, that kinda made me mad but I understood it was cause I kinda threw a hissy fit.

I just want this to be over with, I will be polite as they want but can't they be polite instead of ignoring me? I saw him responding to some other guy asking about a check that was processed ten days ago...its like where are the priorities.

We have had bounced checks written to us after waiting at least 4-6 weeks to even get them then we have been dicked around and ignored, we have every right to be angry. I really hope it gets taken care of for all of us man. It will be great once online poker is legal

Stuff like this is why we need regulation. No check should ever bounce. Really want to see the business model of these companies.

Man - this thread has been really depressing to read.

It is depressing that it is even happening. Tenfold that they choose to ignore it.

Still no check, anyone care to fix this or make it right? It has now been 33 days!







From: "support@lockpoker.com" <support@lockpoker.com>
To: jjjjj
Sent: Friday, June 1, 2012 3:19 PM
Subject: Re: Cashout Delay



__________________________________


Please type your reply at the top of the email...



Quinn

JUN 01, 2012 | 04:19PM EDT

Hi There,

Your check approved on the 25th and is on its way to you. Please allow 5-10 business days for delivery. Thank you for your patience.

All my best,

Quinn

---
CSR, Lock Support

http://www.lockpoker.eu
http://www.lockcasino.eu





Laurence

MAY 31, 2012 | 07:14PM EDT

I am growing increasingly frustrated with this process. Can you advise on the date I will receive my check? It has been several weeks now.



________________________________
From:jjjjj
To: "support@lockpoker.com" <support@lockpoker.com>
Sent: Monday, May 21, 2012 3:03 PM
Subject: Re: Cashout Delay


I am fine with that time table, but I have not been given any information on the status. Are you telling me that it may arrive as late as mid-June for a request made in mid-May? I am asking because I recommended the site to a couple of other regular players (one has already made a deposit) and I would like to be able to tell them the projected time line so they are more aware than I was and can make up their own minds.



________________________________
From: "support@lockpoker.com" <support@lockpoker.com>
To:jjjjjjj
Sent: Monday, May 21, 2012 2:58 PM
Subject: Re: Cashout Delay




Laurence

MAY 21, 2012 | 04:08PM EDT

I am fine with that time table, but I have not been given any information on the status. Are you telling me that it may arrive as late as mid-June for a request made in mid-May? I am asking because I recommended the site to a couple of other regular players (one has already made a deposit) and I would like to be able to tell them the projected time line so they are more aware than I was and can make up their own minds.



________________________________
From: "support@lockpoker.com" <support@lockpoker.com>

Sent: Monday, May 21, 2012 2:58 PM
Subject: Re: Cashout Delay




Nathan

MAY 21, 2012 | 03:57PM EDT

Hi,

Our check timeframe is 5-7 business days for processing and another 5-10 for delivery. We try our best to process payouts quickly but occasionally will require the alloted timeframe given.

Thank you so much for your patience.


All our best,

Nathan

---
CSR, Lock Support

http://www.lockpoker.eu
http://www.lockcasino.eu





Laurence

MAY 21, 2012 | 03:36PM EDT
Original message

Can you please advise on the status of my cashout? It has been quite some time and I have not received any information.

Thanks.

These morons need to be removed from business! Glad I decided to build a roll instead of buy one!

YUUUUPPPP!

It's even more depressing to go through dude, I finally make a little money on this site after playin like **** for a while then I can't even get it. We really do need regulation so that there is competent people offering us poker online. A check bouncing is complete bs, then not getting responded to for almost two weeks is just pathetic customer service and bs.

My last check bounced as well. And cannot get a response from support.