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Old 08-03-2011, 04:58 AM   #201
fieldsofmars
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
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Old 08-03-2011, 09:03 AM   #202
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by fieldsofmars View Post
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
I've sent two emails as well.
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Old 08-03-2011, 11:22 AM   #203
LockRizen
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by fieldsofmars View Post
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
If you've checked your spam/junk filters and aren't getting a response, forward anything you have to me at rizen@lockpoker.com and I'll follow up with them to make sure it happens.

-Rizen
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Old 08-03-2011, 11:23 AM   #204
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by WVUskinsfan View Post
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
I'm pretty sure this isn't true. Is there anyone who's been asked to verify on both sides??

-Rizen
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Old 08-03-2011, 11:25 AM   #205
LockRizen
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beserious View Post
Did it through casino. It now says "0 pending payouts," so I probably have to track through the history to see it. I still have my confirmation email that says "PAYOUT PROCESSED"
This almost always means it was sent out. If you didn't get any sort of e-mail PM me your username/e-mail and I'll follow up and make sure it went out for you.

-Rizen
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Old 08-03-2011, 12:03 PM   #206
beeschnuts
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by fieldsofmars View Post
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
I emailed them about this 25$ refund and they responded and deposited into my casino account. i also requested a tracking number for my check and they sent me that too.
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Old 08-03-2011, 12:03 PM   #207
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by LockRizen View Post
I'm pretty sure this isn't true. Is there anyone who's been asked to verify on both sides??

-Rizen
i only verified on the poker side and thats all it should take
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Old 08-03-2011, 12:24 PM   #208
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beeschnuts View Post
I emailed them about this 25$ refund and they responded and deposited into my casino account. i also requested a tracking number for my check and they sent me that too.
who/when did u email re: tracking number? I emailed support@lockpoker.com on monday and no response.
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Old 08-03-2011, 03:01 PM   #209
beeschnuts
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

i emailed support@lockpoker as well on monday and they responded that they didnt have the tracking number yet, but they said to ask again in 24 hours. i sent anther email late tuesday night and had a response with the tracking number this morning. so i would ask again, they probably didnt respond monday bc they didnt have it yet
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Old 08-03-2011, 03:06 PM   #210
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by clbroth View Post
Has anyone been using moneybookers to withdrawal from Lock? I'm looking for a time frame on how long it takes to process? Thanks
Also wondering this
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Old 08-03-2011, 04:19 PM   #211
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

How long does it take to verify your account from the time you sent the correct details in assuming nothing is untoward?
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Old 08-04-2011, 10:53 AM   #212
LockRizen
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by RyverRat View Post
How long does it take to verify your account from the time you sent the correct details in assuming nothing is untoward?
48 hours is how long it is supposed to take.

-Rizen
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Old 08-04-2011, 11:22 AM   #213
mitch_gach
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

How long does it take for my account to be verified? I emailed support all of the info required a few days ago already.
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Old 08-04-2011, 11:39 AM   #214
Padgenuts
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by WVUskinsfan View Post
I've sent two emails as well.

+1...no response (regarding $25 reimbursement and request for tracking number)
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Old 08-04-2011, 01:20 PM   #215
LockRizen
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by mitch_gach View Post
How long does it take for my account to be verified? I emailed support all of the info required a few days ago already.
If it is longer than 48 hrs feel free to follow up. If you want to PM me your details or send them to rizen@lockpoker.com I can follow up on them myself i you'd like.

-Rizen
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Old 08-04-2011, 01:22 PM   #216
MannyDuuke
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Rizen Im guessing theres not another batch going out this week? Next one should be next monday correct?

Requested 7/19
Authorized 7/26
2 checks combined into one and is 'in progress' 7/31

Hopefully will go out next batch
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Old 08-04-2011, 01:28 PM   #217
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Update...

From: Lock Casino
Requested: 7/12/11
Method: Check by Courier
Processed: ?
Received: 8/4/11
Misc.: I never got an email with any information about my check being processed, tracking #, etc. However, I did email support two days ago and included Rizen in the email. Ha...got a response within a day letting me know that my check had been processed and was on its way.
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Old 08-04-2011, 02:51 PM   #218
300zxrider
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by RyverRat View Post
How long does it take to verify your account from the time you sent the correct details in assuming nothing is untoward?
Quote:
Originally Posted by mitch_gach View Post
How long does it take for my account to be verified? I emailed support all of the info required a few days ago already.
It took me a little more than 3 days to hear back from support the first time I sent them my documents. They told me there was an issue reading the entire verification form and I had to resend it. After I resent the documents my account was verified in under 24 hours.
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Old 08-04-2011, 03:10 PM   #219
DoubleFly
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

II know someone who got a check today as well... requested 7/6, authorized 8/1/ US player.
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Old 08-04-2011, 03:44 PM   #220
beeschnuts
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

received check today that i requested on july 14th.
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Old 08-04-2011, 05:55 PM   #221
Austrian econ
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

I just received a Discover gift card with my withdrawal money on it. I called the number to activate the card and it said our servers are down until August 2nd, today is August 4th????????????????

WTF is this?

ANyone else experience this problem ???
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Old 08-04-2011, 09:02 PM   #222
ClemsonFTW
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

So do I need to get my lock casino account verified before i cashout with them or is the lock poker account verification enough?

thanks
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Old 08-04-2011, 09:04 PM   #223
konar
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by konar View Post
Casino side check:

Requested 7/8
Authorized 7/18
Still just authorized 7/26
Received 8/4
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Old 08-04-2011, 10:55 PM   #224
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by TheVillageGrinder View Post
Requested 7-21
Processed: Aug 1

GLE!
Received today.
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Old 08-04-2011, 10:57 PM   #225
TheVillageGrinder
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by ClemsonFTW View Post
So do I need to get my lock casino account verified before i cashout with them or is the lock poker account verification enough?

thanks
Pretty sure its one verification process for all. If you've filled out the form, provided valid id, copy of cc, and a current bill, you should be good to go.
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