You still haven't recieved your WU from 2/19???? That is so gross.
I received a check requested on 2/19 over a week ago...

-NY resident too

If this isn't getting the "run around" then I don't know what is. I'm starting to get real tilted from these ****ers feeding me BS over and over.
If i do recall, the end of tax season is coming up and Full Tilt did this same bull**** with cash outs until Black Friday happened around this time too.

17 Days and still nothing. After a false advertisement of 3 days lol.

Rizen~ why don't you just go down to the bank and manually put it in my account thanks.
Or I could send you a PM again and get no response from you, I think we know which one you prefer though.

Bank Transfer requested: 02-27 07:52am
Bank Transfer processed: 02-28 15:48pm


MAR 02, 2012 | 07:16PM EST
Hi There,

Our apologies for the confusion. please allow 72 hours for your funds to appear in your bank account. Thanks so much for your patience.
All my best,
Quinn
-------------
MAR 07, 2012 | 11:42AM EST
Hi There,

Our apologies for the delay. I've spoken with our Cashier Manager and your funds should hit your bank account today. We are doing our very best to payout all players in a timely manner and thank you so much for your patience.
All my best,
Quinn
-------------------------------
MAR 13, 2012 | 02:53PM EDT
Hello,

Yes, I see that your Bank Transfer was completed. Please allow 3-5 business days from the process date for it to appear in your bank account. Our apologies for the confusion.
All my best,
Elle
-------------------------------
MAR 13, 2012 | 04:38PM EDT
Hi There,

There were some unexpected delays however you should see your funds post in your bank account this week. Our apologies for any inconveniences this may have caused. Thank you for your patience.
All my best,
Quinn

Requested WU on 3/10
Proccessed 3/11
recieved 3/13

still waiting on my bank transfer though

3/11 requested bank transfer
3/12 proccessed and approved with this email
Good news!

Your payout request for $xxx has been processed and money is on its way.

Please allow for 24-48 hours to reach your account.

Thanks for playing with us.

All our best,

Lock

hopefully it will be in by the end of the week will update

Transactions:

Bank Wire- Requested: 3-08-2012 Processed: 3-08-2012 Amount: $2500
Bank Wire- Requested: 3-09-2012 Processed: 3-10-2012 Amount: $2500
Bank Wire- Requested: 3-12-2012 Processed: TBD Amount: $2500

Courier Check- Requested: 3-08-2012 Approved: 3-09-2012 Amount: $2500
Courier Check- Requested: 3-09-2012 Approved: 3-10-2012 Amount: $2500

I will update upon receipt of each transaction.

Edit: Has anyone looked at the Bank Transfer option today? It appears that lock is now asking for additional information including bank name, address, IBAN, etc. Wonder if this has anything to do with the length between requesting and receiving cashouts.

I got a email saying my bank transfer was cancelled and they need more info. Looked up iban # and US banks don't have it. So confused about what is going on.

Rizen,

can you please offer any additional information about the new differences in the bank transfer request?

Yeah same happened to me, transfer got canceled asking for more info now
Would like info in this regard.

I'm going on 6 days of e-mails sent to support and Rizen without a response. Absolutely insane.

When was yours originally requested/processed?

Mods need to start cleaning up this thread. Leave relevant info and delete people whose 32 posts are all in this thread.

35 inane, ot and abusive posts deleted

Bank Transfer
Requested Processed
2012-02-27 17:12:39 2012-02-28 15:48:14 processed
**Received** 3/9

3/4/2012 11:28:13 PM DF-CourierChk Withdrawal Requested
3/7/2012 8:15:01 PM DF-CourierChk Withdrawal Approved!
**Received** 3/12

Re: Lock Poker cashout thread - not a transfer thread (see OP)
3/11 requested bank transfer
3/12 proccessed and approved with this email
Good news!

Your payout request for $xxx has been processed and money is on its way.

Please allow for 24-48 hours to reach your account.

Thanks for playing with us.

All our best,

Lock

hopefully it will be in by the end of the week will update
then i got the cancellation today.

so after looking at the updated info can we just leave the iban blank and cashout, because that is what i did and not sure if its authorized yet.

new file 3/15 request will update

Processed 3/6 still nothing but they told me this week...doubt it tho

requested wire on 3/4
processed on 3/6

no funds recieved yet. Emailed Rizen asking to look into it so will have to wait and see

I'm in the same boat josh...we got done same days...they said end of rhe week but they always seem to say that

bank transfer req 2-25...processed 2-26....still nothing in my account, no help from anybody, I just want my money....so ****ing pissed right now!!!!

requested bank transfer 3/7 2500
processed 3/7

Was told 2-5 bis days... Also

Western U- 225$ requested 2/29
received 3/4 10% fee refunded
Western U- 765$ requested 3/14
but this one has been rejected like 4 times but they keep trying so idk whats going on i just keep getting emails saying this email confirms our receipt of your payout request via EPT_WU for the amount of 765 USD

Also i would bet i wont see my 10% fee aswell even though i requested on 2/29 for the other one.

Support is never going to respond wouldn't doubt if they have a email justice system so my advice is to relax. At this point i want to cancel and request a check for 3k but they don't even respond to your email asking about canceling so lets just hope they don't burn all of our money again

Lots of people been paid who processed after the 26...don't understand why u haven't tho...that's my concern...its like if u get lucky u get paid

Ok lock now we can cash out 4500$ thanks but that just makes double are money disappear. Focus don't **** us

Hi,*
Our Cashier Manager had informed me that they have submitted a Western Union payout for you and it will be processed within a week. Please look out for a confirmation email from our Cashier, that will include your pickup info that you need to take to a local Western Union branch (in Margate). Do not forget to bring photo ID, which is necessary to release your funds.
All my best,*

Quinn*
CSR, Lock Support*
For your reference this is Case #: 59303

It is now March 15th. Still no $250, still no email explaining why. This is just wrong. For $250 lousy dollars it's like pulling teeth.
(danielgonzalo1@aol.com if anyone feels like helping)

That previous original email was sent to me on March 1st. Why is this SO difficult for them.