Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > > >

Notices

Lock Poker Support forum for LockPoker.com

 
 
Thread Tools Display Modes
Old 08-01-2011, 04:31 PM   #176
Ebes12
grinder
 
Join Date: Aug 2009
Posts: 359
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beeschnuts View Post
just got an email that my check that was requested on july 14th has been processed. it now says "in progress" instead of requested when i checked in the cashier. is it now possible for me to request another check?
Yeah, you should have no problem at all making another request. Another thing you can do is make a request from both the poker side and casino side and see how that works for you. If you have any problems feel free to PM me and I will get you some help.
Ebes12 is offline  
Old 08-01-2011, 04:47 PM   #177
syph3n
journeyman
 
syph3n's Avatar
 
Join Date: Nov 2007
Posts: 205
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by syph3n View Post
"requested" since 7/7 sent in forms a month ago.

Edit wow nevermind, just checked again and its "authorized" within the past couple hours.
Processed today yeaaa!!!
syph3n is offline  
Old 08-01-2011, 09:26 PM   #178
Padgenuts
centurion
 
Join Date: Apr 2010
Posts: 118
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Rizen...Ebes...

Is my check considered an August check or a July check. I already received my $25 for another check in July. This check was requested on July 19th and processed August 1st. Should I email for my refund or wait until the next check?
Padgenuts is offline  
Old 08-01-2011, 09:37 PM   #179
beserious
adept
 
Join Date: Sep 2006
Posts: 971
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

News to me that they refund the $25 cashout fee. Do you have to specifically request a refund, or do they do it automatically?
beserious is offline  
Old 08-01-2011, 09:56 PM   #180
tclark828
old hand
 
Join Date: Jul 2008
Location: Bustoville
Posts: 1,677
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beserious View Post
News to me that they refund the $25 cashout fee. Do you have to specifically request a refund, or do they do it automatically?
You have to email them, and then they put it back in your casino acct.
tclark828 is offline  
Old 08-01-2011, 10:59 PM   #181
TheVillageGrinder
grinder
 
Join Date: Dec 2008
Location: USA
Posts: 403
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by Padgenuts View Post
Rizen...Ebes...

Is my check considered an August check or a July check. I already received my $25 for another check in July. This check was requested on July 19th and processed August 1st. Should I email for my refund or wait until the next check?
+1
TheVillageGrinder is offline  
Old 08-02-2011, 12:15 AM   #182
dipandglide
journeyman
 
Join Date: Jul 2009
Posts: 352
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

I made a withdraw though the casino side on 7/24 and am hoping that I'll have a check in hand no later than 8/17 as I'm moving.

One time Lock!
dipandglide is offline  
Old 08-02-2011, 08:39 AM   #183
WVUskinsfan
no felonies
 
WVUskinsfan's Avatar
 
Join Date: Jan 2009
Location: NOVA
Posts: 5,055
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by dipandglide View Post
I made a withdraw though the casino side on 7/24 and am hoping that I'll have a check in hand no later than 8/17 as I'm moving.

One time Lock!
I think you will be ok if things are like they have been. 3 weeks is standard it seems.
WVUskinsfan is offline  
Old 08-02-2011, 09:37 AM   #184
LockRizen
banned
 
Join Date: Jun 2011
Posts: 1,152
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by Padgenuts View Post
Rizen...Ebes...

Is my check considered an August check or a July check. I already received my $25 for another check in July. This check was requested on July 19th and processed August 1st. Should I email for my refund or wait until the next check?
The way it was explained to me is it is by request date, but I've seen a few support answers where they've credited it based on processing date. Honestly I would send the e-mail and ask for it anyways.

I've been really pushing that we consistently do it by request date, as that is something the user can control so they can plan their 'free' checks, so if you get turned down you can blame me

-Rizen
LockRizen is offline  
Old 08-02-2011, 09:44 AM   #185
Padgenuts
centurion
 
Join Date: Apr 2010
Posts: 118
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by LockRizen View Post
The way it was explained to me is it is by request date, but I've seen a few support answers where they've credited it based on processing date. Honestly I would send the e-mail and ask for it anyways.

I've been really pushing that we consistently do it by request date, as that is something the user can control so they can plan their 'free' checks, so if you get turned down you can blame me

-Rizen
I completely agree with you. I think it should be based on request date, but I will follow up with an email.

Thanks Rizen
Padgenuts is offline  
Old 08-02-2011, 11:06 AM   #186
MannyDuuke
enthusiast
 
Join Date: Mar 2011
Posts: 84
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by MannyDuuke View Post
Requested 7/19
Authorized 7/26

...will update when received
Check 'In progress' for about a week now. My check did not go out yesterday (Monday the 1st). Is monday the only day checks go out? Or will another batch be sent out later this week? Thanks in advance to whoever responds
MannyDuuke is offline  
Old 08-02-2011, 11:24 AM   #187
ucnoles
journeyman
 
Join Date: Oct 2006
Posts: 222
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

How about you just get rid of the processing fee...at least for the first one where you would get refunded anyways? Most people don't know about getting a refund and it's a hassle to do it even if you do know about it. Also, has there be any talk about Black and Elite levels getting free checks (with no limit)? Or maybe quicker processing for these players?
ucnoles is offline  
Old 08-02-2011, 02:03 PM   #188
LockRizen
banned
 
Join Date: Jun 2011
Posts: 1,152
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by ucnoles View Post
How about you just get rid of the processing fee...at least for the first one where you would get refunded anyways? Most people don't know about getting a refund and it's a hassle to do it even if you do know about it. Also, has there be any talk about Black and Elite levels getting free checks (with no limit)? Or maybe quicker processing for these players?
Checks do go out on Mondays, some weeks we run a second batch, depends on the week. Monday is the only day they always are supposed to go out.

And yes, I'll follow up regarding the VIP program. I know we wanted to make it so higher VIP levels get multiple free checks.

Until we take over the cashier for ourselves (even the casino side is a shared cashier as it is part of a network, we just have A LOT more control over it) we can't just remove the fees. At some point we may have our own cashier, at which point we will have more control over that, in the mean time we have to use a workaround.

-Rizen
LockRizen is offline  
Old 08-02-2011, 02:18 PM   #189
beserious
adept
 
Join Date: Sep 2006
Posts: 971
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

I have a check that was "processed" on 7/19, but still hasn't arrived yet. Is this normal?
beserious is offline  
Old 08-02-2011, 02:28 PM   #190
LockRizen
banned
 
Join Date: Jun 2011
Posts: 1,152
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beserious View Post
I have a check that was "processed" on 7/19, but still hasn't arrived yet. Is this normal?
No, is it casino or poker side? does it still show up in your cashier or do you have to go to the history to see it?

-Rizen
LockRizen is offline  
Old 08-02-2011, 02:52 PM   #191
beserious
adept
 
Join Date: Sep 2006
Posts: 971
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by LockRizen View Post
No, is it casino or poker side? does it still show up in your cashier or do you have to go to the history to see it?

-Rizen
Did it through casino. It now says "0 pending payouts," so I probably have to track through the history to see it. I still have my confirmation email that says "PAYOUT PROCESSED"
beserious is offline  
Old 08-02-2011, 02:58 PM   #192
WVUskinsfan
no felonies
 
WVUskinsfan's Avatar
 
Join Date: Jan 2009
Location: NOVA
Posts: 5,055
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beserious View Post
Did it through casino. It now says "0 pending payouts," so I probably have to track through the history to see it. I still have my confirmation email that says "PAYOUT PROCESSED"
You will have the check by the end of the week. This means it was sent out yesterday.

Reqested>authorized>processed>in progress
WVUskinsfan is offline  
Old 08-02-2011, 03:04 PM   #193
beserious
adept
 
Join Date: Sep 2006
Posts: 971
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by WVUskinsfan View Post
You will have the check by the end of the week. This means it was sent out yesterday.

Reqested>authorized>processed>in progress
Thanks, I hope so. It said it was processed on 7/19 though, and Rizen already said this isn't normal. My other cashouts didn't remain in the "processed" phase this long.
beserious is offline  
Old 08-02-2011, 03:40 PM   #194
WVUskinsfan
no felonies
 
WVUskinsfan's Avatar
 
Join Date: Jan 2009
Location: NOVA
Posts: 5,055
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by beserious View Post
Thanks, I hope so. It said it was processed on 7/19 though, and Rizen already said this isn't normal. My other cashouts didn't remain in the "processed" phase this long.
I'd be surprised if you didn't get it.

When its gone that means it has been sent out. Thats what i've found to be the case from my previous two checks.
WVUskinsfan is offline  
Old 08-02-2011, 03:41 PM   #195
FiNaL Warrr
grinder
 
Join Date: Jan 2010
Location: Montreal, Canada
Posts: 577
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

WTF my cashout from the 19july has been cancelled (casino side)... and i have not even reveiced a email for it, that would give a reason why....

WTF IS WRONG WITH THAT COMPANY

Last edited by FiNaL Warrr; 08-02-2011 at 03:50 PM.
FiNaL Warrr is offline  
Old 08-02-2011, 04:44 PM   #196
WVUskinsfan
no felonies
 
WVUskinsfan's Avatar
 
Join Date: Jan 2009
Location: NOVA
Posts: 5,055
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by FiNaL Warrr View Post
WTF my cashout from the 19july has been cancelled (casino side)... and i have not even reveiced a email for it, that would give a reason why....

WTF IS WRONG WITH THAT COMPANY
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
WVUskinsfan is offline  
Old 08-02-2011, 04:52 PM   #197
Veteran68
journeyman
 
Join Date: May 2008
Posts: 333
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by WVUskinsfan View Post
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
Not true. I verified on the poker side months ago. I've never verified on the casino side, and cashed out with a courier check last month.
Veteran68 is offline  
Old 08-02-2011, 08:07 PM   #198
FiNaL Warrr
grinder
 
Join Date: Jan 2010
Location: Montreal, Canada
Posts: 577
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by WVUskinsfan View Post
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
why the **** would we need to get verified twice for the same website, yes i am verified on the poker side and never communicated with casino side...
FiNaL Warrr is offline  
Old 08-02-2011, 08:25 PM   #199
Veteran68
journeyman
 
Join Date: May 2008
Posts: 333
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by FiNaL Warrr View Post
why the **** would we need to get verified twice for the same website, yes i am verified on the poker side and never communicated with casino side...
As I mentioned, I didn't need to verify twice, but I can understand why it might be assumed (and possibly required for some people).

The poker side uses the Merge cashier, and if I'm not mistaken, they set the verification policy. The casino side uses a different cashier (as Rizen mentioned, another network) so it would not be unreasonable to believe they could have their own verification policy and would not have any visibility into the Merge verification.

That said, I wasn't asked to verify at the casino. But I wouldn't have been terribly surprised if they said so.
Veteran68 is offline  
Old 08-02-2011, 11:01 PM   #200
tclark828
old hand
 
Join Date: Jul 2008
Location: Bustoville
Posts: 1,677
re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by Veteran68 View Post
Not true. I verified on the poker side months ago. I've never verified on the casino side, and cashed out with a courier check last month.
Same here
tclark828 is offline  

 
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 11:02 PM.


Powered by vBulletin®
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Search Engine Optimisation provided by DragonByte SEO v2.0.33 (Pro) - vBulletin Mods & Addons Copyright © 2016 DragonByte Technologies Ltd.
Copyright ę 2008-2010, Two Plus Two Interactive
 
Poker Players - Streaming Live Online