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Old 07-22-2011, 01:39 AM   #61
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by TheVillageGrinder View Post
Check by courier request on the casino side made on July 14. Status is still requested. I will update as appropriate.
Authorized this Monday
REceived this Thursday

From time of request to check in hand ~7days total.

I sent an email to support to ask them to refund my ck processing fee and they sent me an email stating that my withdrawal (the one I received from Fed Ex today) had been authorized.

Rizen and the check processing team seems to be doing a great job but support remains really clueless not essentially not helpful at all.

Requested another ck today (7-21).
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Old 07-22-2011, 02:34 AM   #62
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Check by courier from casino

Requested 7-9
Processed 7-19
Received 7-21

I'm very satisfied.
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Old 07-22-2011, 10:05 AM   #63
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

I transferred the amount I wanted to cash out from the poker room to the casino and requested the cash-out...check by courier. The below post does give me confidence, which I had none of prior to reading it. It wasn't because it's been too long or anything. But I've emailed Lock 3 times and received literally no reply...first email dating back to the 16th. I've emailed the casino once and the poker room twice. I've used both the support email directly linked from the client as well as just a standard email from my email address. This has obviously got me a bit scared. I'm glad to see that RunyonAve's request was processed so long after his request. Today would be the day mine would be processed if it followed the same time frame as his/hers.

I suppose my question revolves around why I'm getting zero response from casino support or poker support. That's what got me more sketched out than anything else. Thank you.

Quote:
Originally Posted by RunyonAve View Post
Check by courier from casino

Requested 7-9
Processed 7-19
Received 7-21

I'm very satisfied.
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Old 07-22-2011, 12:55 PM   #64
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

They are overwhelmed. If you have a real issue talk to Rizen. Also, make sure you have your security documents in. I can confirm quick courier checks withdrawals do actually happen.
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Old 07-22-2011, 01:09 PM   #65
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by kagame View Post
They are overwhelmed. If you have a real issue talk to Rizen. Also, make sure you have your security documents in. I can confirm quick courier checks withdrawals do actually happen.
Thx. I had all those in and approved prior to depositing, so I will wait patiently. Appreciate the feedback.
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Old 07-22-2011, 01:43 PM   #66
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by SNGplayer24 View Post
whats the max withdraw per month? is there a max?
Not a max per month, but $3k/check on the casino side, $2500 on the poker side. For people that have ewallets available to them (ie non-US) the limits are much higher.

-Rizen
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Old 07-22-2011, 01:45 PM   #67
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by KnoxItAll View Post
I transferred the amount I wanted to cash out from the poker room to the casino and requested the cash-out...check by courier. The below post does give me confidence, which I had none of prior to reading it. It wasn't because it's been too long or anything. But I've emailed Lock 3 times and received literally no reply...first email dating back to the 16th. I've emailed the casino once and the poker room twice. I've used both the support email directly linked from the client as well as just a standard email from my email address. This has obviously got me a bit scared. I'm glad to see that RunyonAve's request was processed so long after his request. Today would be the day mine would be processed if it followed the same time frame as his/hers.

I suppose my question revolves around why I'm getting zero response from casino support or poker support. That's what got me more sketched out than anything else. Thank you.
Feel free to forward any correspondence you have to me at rizen@lockpoker.com and I can follow up on it. We do have a new support system in place now that has, in a VERY limited sample size, appeared to improve timing and communication, so hopefully this won't be as much of an issue going forward.

-Rizen
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Old 07-22-2011, 01:48 PM   #68
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by LockRizen View Post
Feel free to forward any correspondence you have to me at rizen@lockpoker.com and I can follow up on it. We do have a new support system in place now that has, in a VERY limited sample size, appeared to improve timing and communication, so hopefully this won't be as much of an issue going forward.

-Rizen
Thx, man. I'm actually friends with Mike Drummond (bigguylegend22). Both he and my roommate, CooKieMoNSTeR0, said that everything would be chill. I'll give it a few more days. If I don't hear anything, I'll email you guys again and CC you in. Appreciate it, dude.
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Old 07-23-2011, 07:00 AM   #69
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Where can I find the status of my withdrawal? MB from casino 18/07.
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Old 07-23-2011, 09:11 AM   #70
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by Sjimmie View Post
Where can I find the status of my withdrawal? MB from casino 18/07.
Click on lock casino.. then withdrawal. It will say pending withdrawals in blue on the left
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Old 07-23-2011, 12:25 PM   #71
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Im thinking about depositing money on lock . Im us player (already have account).

Do lock still have WU as cash out? What are the cash out options and how long it takes ?
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Old 07-23-2011, 11:52 PM   #72
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Wow maybe my question is too hard or something ?
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Old 07-24-2011, 12:23 AM   #73
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Quote:
Originally Posted by EmoisMoe View Post
Im thinking about depositing money on lock . Im us player (already have account).

Do lock still have WU as cash out? What are the cash out options and how long it takes ?
Western Union is not an option right now. They said it will come back, but didnt say when. Cashout for US players is check by courier through the casino side. These are taking 2-3 weeks, so much better than cashing out through the poker side.

A cashout method to credit card is supposed to be coming soon, last I remember Rizen said it would be in August. That however was already pushed back because he said it would be available in July so who knows when it will actually be put into effect. Although he said cashouts would be 24-48 hours once that is available.
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Old 07-24-2011, 01:45 AM   #74
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Thank you. 2-3 week is not bad at all compare to other skins.
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Old 07-24-2011, 10:25 PM   #75
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

Requested status since July 15th..hope I don't need to send PMs and emails just to get withdrawls going
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