Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

[WVUskinsfan]

Originally Posted by KidDelicious

i got mine that i requested on 8/1 around the 25th of the same month. i have one i requested on 9/1 and i was told it would be in the next batch of checks...a week ago.

Well, it seems that there are at least three others who had checks requested on or within a day or two of mine and they were all processed on 9/16. They seem to still be waiting as well.

Was this casino? I'm waiting on Casino side.

[beserious]

Originally Posted by WVUskinsfan

Well, it seems that there are at least three others who had checks requested on or within a day or two of mine and they were all processed on 9/16. They seem to still be waiting as well.

Was this casino? I'm waiting on Casino side.

Same, $3k processed from casino on 9/16, not received yet.

[Sheggy1377]

Originally Posted by beserious

Same, $3k processed from casino on 9/16, not received yet.

Mine was In Process on 9/11 and the pending transaction disappeared a couple of days ago. Because it disappeared, does that mean that I should expect to receive it shortly?

[tarzan4]

Payout Review for Account:
ID Status Amount Method Account Last Update
Processed 3,000.00 USD Check by Courier FedEx 9/16/2011
2:34:05 AM

Received my poker side check in less than three weeks, but yeah same here guys was told the ****ing week before labor day that my casino check would be sent out in the next batch by support Elle, still yet to receive it or have it on its way.

[WVUskinsfan]

Originally Posted by Sheggy1377

Mine was In Process on 9/11 and the pending transaction disappeared a couple of days ago. Because it disappeared, does that mean that I should expect to receive it shortly?

I would assume so, but who knows.

[afallacy]

req 7-31
auth 8-25
processed 9-16
9-25 no dinero (7+ weeks)

Originally Posted by tarzan4

Payout Review for Account:
ID Status Amount Method Account Last Update
Processed 3,000.00 USD Check by Courier FedEx 9/16/2011
2:34:05 AM

Received my poker side check in less than three weeks, but yeah same here guys was told the ****ing week before labor day that my casino check would be sent out in the next batch by support Elle, still yet to receive it or have it on its way.

Elle told me the same thing for the last 5+ weeks. "next batch"

"I wrote her an email asking the following.
1. You have not sent out any check in over 3 weeks?
2. Once again you are full of ****?
Option 1 or Option 2?"

Elle
SEP 11, 2011 | 12:59AM EDT
Hello,

Due to the holiday last Monday, a batch was not sent. But your request is included in the next batch that should occur early next week.

Making comments such as "Once again your full of ****." does not help anyone. The current payout timeframe is 2-4 weeks. This is due to the recent climate and increase in volume. Thanks for your patience.
All my best,

Elle

Good job being mostly professional but failed to awnser my question.
Have no checks gone out in over 3 weeks?
Or are you full of ****?

Or are we not supposed to take your words "literally" like Rizen.

[zackryan28]

2-4 weeks is not the time frame. I can say that with confidence.

I personally do not mind the cashout waits THAT MUCH, since I somewhat understand how these things work. What I mind is the lack of straightforwardness. If the cashouts are going to take 4-7 weeks, tell your players (or at the very least, tell the players on 2+2) so that they can take alternative measures. Maybe instead of cashing out $3000, somebody will cashout $2500 and sell $500 in the p2p threads, so that they can pay bills and stuff. Telling somebody it's going to be 3 weeks and then it ends up being 7 is not going to inspire confidence.

So I do understand where you're coming from bro.

[kidpoker406]

Originally Posted by zackryan28

... If the cashouts are going to take 4-7 weeks, tell your players (or at the very least, tell the players on 2+2) so that they can take alternative measures...

+1

Any support reps reading this forum, please take this to heart. Getting strung along is getting rly old.

[TheChamp11]

I just sent all of my info in for account verification. How long should it take to hear back from them? Should I not wait and try to withdraw right now?

[sheriffian]

Rizen,

should I just assume that those of us who have had checks bounce will not be reimbursed? Two weeks ago I sent you the scanned attachments that you and Elle asked for. Since then, I have sent two follow up emails and no response.
Whats going on, are lock reps calling it quits

[sheriffian]

Well

I just sent rizen an email and it appears he is "out of office" until october 10th... I am no longer expecting to be receive my 2nd check from lock (my first one bounced), i am convinced that reps are calling it quits

[Jmoney10]

I finally had my check processed from casino side after 7 weeks and recieved an email saying it was being sent. usually after receiving this email i get the check in a couple days. now its 10 business days and still no check. anyone else have to wait this long??

[Ebes12]

Originally Posted by sheriffian

Well

I just sent rizen an email and it appears he is "out of office" until october 10th... I am no longer expecting to be receive my 2nd check from lock (my first one bounced), i am convinced that reps are calling it quits

Hello sir, I am really sorry that you have not received more progress by this point.

Please PM me your username, and the info that you sent Eric and I will make sure this gets sent to the right people at our department.

Once again, sorry for the problems and I will do my best to get this resolved for you ASAP.

[Riko]

when I use a bonus code for 1st time deposit. Do I have to earn X amount of points before I can cash out? Say I deposit 1k and lose $700 after 100 hands can I cashout my last $300?

[TheVillageGrinder]

Originally Posted by Ebes12

Hello sir, I am really sorry that you have not received more progress by this point.

Please PM me your username, and the info that you sent Eric and I will make sure this gets sent to the right people at our department.

Once again, sorry for the problems and I will do my best to get this resolved for you ASAP.

Ebes, can't you just tell us what's going on? Several people have reported the same problem in this thread-cashouts process on 9-16 never being received. Just say what happened.