I've held back on the flaming on Lock, because I know Rizen is doing all he can for us, but I'm beyond incredibly frustrated after the many things I've put up with and this that happened two days ago. I emailed support asking about my cashouts and was able to get my poker side check expedited.
In order to get my poker side check expedited they canceled my casino side check that was for 3k($500) more and was pending for over a month. They never said anything about canceling the casino side in order to expedite my pokerside( and I don't see why the hell they would have to cancel it.) I never sent them an email approving this either. My poker side was already pending for 3 weeks and my casino side longer. So now MAYBE I'll receive my poker side check a week ahead of time and I have to wait another month extra for my casino side check since I just now rerequested it. Also I have a lot more in my account waiting to be cashed out due to"backlog" and waiting 4-8 weeks for each check.
Support cancelled my casino side check and basically told me to transfer from the casino side to the poker side and cashout
Meanwhile I already had a pokerside pending for 3 weeks that I've emailed a few times about, my casino side check was pending for a month, and I have over 15k waiting to be cashed out
. So it looks like I'll have to wait at least a month extra to receive the 3k check on the casino side and a % of my money and due to this.
Rizen, if you could help me on this I'd really appreciate it. I'm truely disgusted. I don't see why on earth they cancelled my casino side check. Waiting 2 months for it is sick enough, but when support does something like this. I don't know what to make of it. Below are just two of the emails I received too....
Elle
OCT 29, 2011 | 03:27PM EDT
Hi there,
Our Cashier Manager has cancelled your Casino payout and has put your Poker request on our expedited list. Please transfer your funds to Poker and request a new payout once your pending one is processed. Thank you for your understanding and patience.
All my best,
Elle
---
CSR, Lock Support
http://www.lockpoker.com
http://www.lockcasino.com
**Check out our new VIP Program
http://lockpoker.eu/vip/ Giving you the opportunity to earn up to 45%!
Elle
OCT 27, 2011 | 01:50AM EDT
Hello,
Since you are a Poker player and due to an increase in volume in the Casino Cashier, a payout in Poker will be done much faster. We can submit an expedited request for you. Please let us know if this will work for you and will have our Cashier Manager complete this ASAP.
All my best,
Elle
---
CSR, Lock Support