Yessir, and I'd suggest to put the poker side one in before requesting one on the casino side.

Thanks J!

Do you recieve a check from poker side or is it the gift card thing

Hey, I already have a real money account on Lock but haven't deposited yet because I live in Washington State, USA and I've heard that Lock doesn't send checks to WA addresses. Has anyone encountered this or know someone who has? I live right next to the Oregon border so I know people with addresses there or I could get a P.O. box?

I've asked lock support for clarification but haven't heard back in some time.

anyone can send me a pm if they have other means of cashing out or advice

Thanks

I verified my account earlier this week and have since tried twice to withdraw back to neteller which is how I deposited (I'm UK based). Both times the transaction has failed and I get the following:

________

Hello, xxxxx,

Thanks for choosing to play at Lock Poker.

Your NETeller withdrawal # xxxx for $xxx has been declined due for the following reason:

----------------------------------
Unknown error. Transaction failed.
----------------------------------


If you are having trouble depositing or withdrawing to your Lock Poker account, please try using one of our other solutions such as Moneybookers or Cash Transfer.

Our support team is available 24/7 to help with any questions you may have.

Kind Regards,

Lock Poker Support Team
support@lockpoker.com
http://www.lockpoker.com
___________


Accompanying the first failure was an additional email from Merge customer service which said there was a error with the processor and I should just resubmit the withdrawal request and it would be fine. So that's what I did and of course it was declined again with a repeat of the email above.


This is the email I just sent them:
________
Why is it being declined??!! My account is verified but this is the 4th time. "unknown error" really isn't good enough.

Moneybookers or cash transfer aren't even listed as options on my withdrawal page anyway, although I don' t see why I can't withdraw back to neteller.

My confidence in your site is lessening all the time.

Please respond ASAP.

Regards,

xxxx
______
(the other 2 times were before I got my account verified)

So what am I supposed to do?? Anybody had similar experience??

This is getting very frustrating!

Requested: 8/7
Authorized: 9/4
Processed: ?
Received: ?

Was told last night that it would go out in the next batch. Any word on when that would be (I've heard mondays but who knows)?

Doubt it happens today since it's a holiday

I was told last Sunday night that my casino check would go out in the next batch never came last week :/

+1...same thing happened to me

Requested August 2nd
Authorized August 25th
Arriving?????

are people recommending withdrawing from poker side or casino side?

Poker side. Casino is ridiculous now. It's saying for me that I can only cash out once a month and Elle cancelled two that I had pending that had to wait 7 days to request to cashout. I guess you can only have one pending now. There saying poker side is 3 weeks and casino is 4+ it seems.

I requested 7-31 poker side and still nothing.
5+ weeks poker side for me.

support elle finally told me my check from 8/1 will be sent out in next batch and its authorized, even though it doesnt say authorized when i look at it. will update when it comes in

so no one is getting withdraws within 3 weeks anymore? Rizen any plans to change this? I mean I understand its tough to get money out to people with the current situation, but be upfront about the time table.

Also waiting on a check from 8/1 listed as requested

i also have a casino check requested on 8/1. Why is it that there are people who requested casino checks after 8/1 that have already gotten them and mine hasn't budged in 5 weeks? do some people have priority over others?

Your guess is as good as anyone's...

Casino Requested August 1st
Authorized August 25th

Repeatedly told it will go out in next check batch. On week three of that and once again another Monday/Tuesday passes.

Is it still listed in the cashier as 'approved' or has it disappeared from the pending withdrawals screen? Previously, when one was sent out it would disappear from the pending withdrawals screen and move over to another part of the cashier under completed, and at that point it would take ~5 business days.

I'm just catching up on all my messages now, will put in a request on the status of payouts right now.

Thanks

-Rizen

Has this been resolved yet? If not PM me your username/e-mail and I'll make sure someone looks at it ASAP. If you can't PM e-mail rizen@lockpoker.com with the info.

Thanks

-Rizen

No, it's an either/or thing, you can get a free check via casino or poker. Obviously since casino has the higher fees I'd request that one, although they may do it in the order they were requested.

Thanks

-Rizen

I'm in the same boat requested 8/4 got authorized the 25th told it would go out in the next batch and its still just authorized. Not sure what the deal is I've had a check pending on the poker side for a month now also.

Hey Rizen,

Still haven't heard anything about that deposit....Thanks for the help

About to cash out for the first time , I have a few questions:

1. As a rakeback player, do they reimburse you for the processing fee if you email support?
2. If so, when should I send the email to get reimbursed? Immediately after withdrawing?
3. Does it really matter which side you request it from? I don't understand Rizen's quote if they just reimburse whatever is taken out from processing. Can someone explain?

They reimburse one check fee per month. The casino side checks are $25, poker side $15. You now have to have a poker side check requested before you can request a casino check. The poker side seems to be faster for some people right now anyway, so i would request a check through the poker side. You can email support right after you make the WD i believe.

Rizen,

I have two cashouts pending casino side. One on 8/8/2011 and another on 8/20/2011, do ou suggest I cancel them and cashout via poker side?