Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP) - Page 19 - Two Plus Two

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Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

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08-29-2011 , 05:45 PM

#451

icallunoob

grinder

Join Date: Nov 2009 Posts: 611

8/15 still pending approval, despite a couple emails already to rizen cmon lock....****ing christ....

08-29-2011 , 05:52 PM

#452

RoundTripper

banned

Join Date: Aug 2011 Posts: 650

ITS LIKE THEY WANT YOU TO BUST AND CANCEL YOUR WITHDRAWAL AND GENERATE MORE RAKE

08-29-2011 , 06:10 PM

#453

KidDelicious

grinder

Join Date: Jul 2007 Posts: 582

Quote:

Originally Posted by ucnoles

Anyone receive their check from the batch that was sent out Aug 22? Were any checks sent out today? I am asking about casino side checks.

i generally cashout on the first of every month and for the past 2 months with the check by courier option i've had my check in a week or less. This check however took 2 weeks to process and was supposed to be included in last weeks checks (it was actually supposed to be the week before that but they screwed up i guess) and i still have not received it.

08-29-2011 , 06:20 PM

#454

kidpoker406

adept

Join Date: Sep 2006 Posts: 1,196

Casino side

Requested 8/12
Authorized ??
In Progress ??
Processed ??
Received ??

Requested 8/22
Authorized ??
In Progress ??
Processed ??
Received ??

Poker side

Requested 8/23
Authorized ??
In Progress ??
Processed ??
Received ??

email sent on 8/21 asking about their expected casino cashout timelines, received a generic response stating 7-14 days for processing, 3-5 days for mail.

email sent on 8/26 expressing my disappointment, no response

email sent early AM on 8/29 asking about status of my cashouts and again expressing my disappointments and increasing lack of confidence as a customer, no response yet

Last edited by kidpoker406; 08-29-2011 at 06:22 PM. Reason: formatting

08-29-2011 , 08:28 PM

#455

beeschnuts

veteran

Join Date: Sep 2008 Posts: 3,105

Quote:

Originally Posted by beeschnuts

I received a check and it cleared on the poker side. i requested it august 2nd it received it august 15th. on the other hand my casino side check is still under requested from august 2nd. so it looks liek my poker check got here much faster than yours but ur casino check is way ahead of mine. just wanted to let u know i did get a check recently and it did clear

my casino check from august 2nd was authorized today. so there is still hope! will update when received.

08-29-2011 , 08:47 PM

#456

ucnoles

journeyman

Join Date: Oct 2006 Posts: 222

Quote:

Originally Posted by KidDelicious

I had the same thing happen to me. They said my check would be mailed out on aug 15 but it didn't go out until the 22nd. Normally get my check by that Thursday but nothing so far. I've given up emailing them. Their support system is as bad as it gets in the poker industry...and that's hard to do.

08-29-2011 , 08:56 PM

#457

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Neteller is MUCH faster right now.

-Rizen

Quote:

Originally Posted by MikePez

hi.
Is there anyone in this thread that can give me hint rather it is better to get casino cash into my poker account and withdraw to neteller or get my poker cash to the casino side and do a checkrequest? Im european as this probably matters. If anyone has payout times i would be really thankful.
Best mike

08-29-2011 , 09:00 PM

#458

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

The only instances I'm aware of where they're cancelling casino payments is for people that don't have a pending payout on the poker side. The way it was explained to me, if you have a pending payout on the poker side you can continue making requests on the casino side. This is because right now the poker side is faster, and making sure people have a pending request over there helps the entire process on the casino side go faster.

I'm not currently aware of a single casino cash out request being cancelled when someone already had a pending request on the poker side.

-Rizen

Quote:

Originally Posted by tarzan4

I wouldn't say that, but this is something that needs to be addressed immediately with the cancelled payments. It's completely bullchit, I like Lock a lot and enjoy playing there, but they haven't done a thing to accommodate players who are playing higher stakes or hit a nice score. Before this we could get checks every 2 weeks and request them every 7 days now were going to be able to request one a month since its taking 4-6 weeks on each side and for the same 2.5 and 3k maximum with the wonderful processing fee.

08-29-2011 , 09:03 PM

#459

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Yes, the verification process is required for all players and we must have that information on file as a part of our licensing requirements is how I understand it, so it's not location specific.

-Rizen

Quote:

Originally Posted by JackRandall

Do we need to verify our accounts in order to cashout regardless of the method and our location? I ask because it is not made very clear by Lock if that is indeed the case. I requested a cash out that was pending (or whatever the initial phase is called) for a week and then I received an email telling me it had been "declined due for the following reason: unknown error"

I assumed from what I had read on here that this was probably because I hadn't verified my account although no correspondence from Lock has ever requested I do so.

If I was a player who didn't go on forums such as this one and was relying on Lock's website and support for answers, I'd currently be wondering if I'd ever get my iPad2 (as I'd heard nothing about it), and wondering why I can't withdraw my money (and if I'd ever see it again).

08-29-2011 , 09:11 PM

#460

cdwsn19

centurion

Join Date: Apr 2010 Posts: 123

Quote:

Originally Posted by LockRizen

Well i can verify that this isn't true. I have a withdrawal that has been pending for on the poker side for about 3 weeks now and just had 2 canceled on the casino side for the 2nd time now.

Pending Transactions and TransfersRef # Description Reason
#4237800 $2,500 Check withdrawal Pending approval. Cancel
28/08/2011 1:16 DF-CourierChk Withdrawal Declined $3,025.00
28/08/2011 1:16 DF-CourierChk Withdrawal Declined $3,025.00

08-29-2011 , 10:05 PM

#461

tedSTRETCH

centurion

Join Date: Apr 2011 Posts: 189

Quick question for rizen... why do i get checks in hand 2 weeks after hitting cashout multiple times over the last 3 months from players only while ppl on lock are waiting over 5 weeks?

08-29-2011 , 10:13 PM

#462

WVUskinsfan

no felonies

Join Date: Jan 2009 Posts: 5,055

Quote:

Originally Posted by beeschnuts

my casino check from august 2nd was authorized today. so there is still hope! will update when received.

Sigh...

Aug 1 still listed as requested. I've had Rizen and a lock pro send emails about this.

The response suggested I cancel it and cash out through the poker side. Which makes no sense since im having hope that it will be authorized before three weeks.

I'm puzzled as to why checks are first come first serve. If they are, someone is doing it wrong

08-29-2011 , 10:15 PM

#463

WVUskinsfan

no felonies

Join Date: Jan 2009 Posts: 5,055

Quote:

Originally Posted by cdwsn19

I could be wrong, but I had to cashout for 3k not 3025. I don't think you can reqeust the 25 to cover the charge

08-29-2011 , 10:42 PM

#464

cdwsn19

centurion

Join Date: Apr 2010 Posts: 123

Quote:

Originally Posted by WVUskinsfan

I could be wrong, but I had to cashout for 3k not 3025. I don't think you can reqeust the 25 to cover the charge

Yes you can on the casino side I've done it multiple times.

08-29-2011 , 11:23 PM

#465

Zaitsev

centurion

Join Date: Oct 2008 Posts: 153

how long does it take before the check is cancelled? I have one pending since aug. 8th

08-30-2011 , 02:35 AM

#466

IceWater17

enthusiast

Join Date: Dec 2010 Posts: 66

Quote:

Originally Posted by RoundTripper

THIS IS SO SICKENING. I BET LOCK EMPLOYEES AND PROS GET THERE CHECK EVERY FRIDAY OR WHENEVER THEIR PAY PERIOD ENDS. BUT WHEN IT COMES TO THE PEOPLE WHO PAY RAKE WHICH IN TURN PAYS EMPLOYEES AND PROS THEN IT BECOMES A PROBLEM. WHAT IS SO HARD WITH WRITING A CHECK, SENDING IT IN THE MAIL AND BEING DONE WITH IT? IVE NEVER CASHED OUT IN MY LIFE BUT JUST KNOWING WHEN I GET THE CHANCE TO CASHOUT I HAVE TO GO THRU THIS KINDA HURTS AND MAKES ME NOT WANT TO PLAY. ON TOP OF THAT CASHOUT BY CHECK IS THE ONLY OPTION AND THE MAX IS $2500. SUCKS FOR THE PEOPLE WHO MAKE THAT IN A DAY TO BE SO CASH STRAPPED AND LIMITED. I BET THE CEO HAS NO PROBLEM GETTING HER SALARY WHEN ITS TIME TO GET PAID

I can guarantee you that Lock Pro's are not getting special treatment regarding cashouts. My check from the 12th is still pending.

08-30-2011 , 07:29 AM

#467

ucnoles

journeyman

Join Date: Oct 2006 Posts: 222

It's nice to know they aren't paying anyone

08-30-2011 , 08:22 AM

#468

JackRandall

old hand

Join Date: Apr 2009 Posts: 1,967

Quote:

Originally Posted by LockRizen

Thanks for getting back to me. Now, that's fine and I have no problem with having to verify my account, but with that being the case, why was I left with my cashout pending for a week and then it is cancelled citing reasons unknown? Why not "hi, in order to proceed with your cash out request you need to verify your account. This is how you do that etc etc"
Players shouldn't have to rely on 2+2 and their own research and detective skills on what should really be a straight forward matter concerning something that is evidently standard company policy!

08-30-2011 , 10:51 AM

#469

tclark828

old hand

Join Date: Jul 2008 Posts: 1,675

Quote:

Originally Posted by LockRizen

I have a pending poker side cashout, and I had 4 casino checks that were cancelled on Saturday the 27th. This included a check requested that was requested on 7/30 that had never been approved. I was specifically told that you can only have 1 casino check in request at a time in the email notifying me of the cancellations. All 4 of my checks were cancelled, for some reason support couldnt leave a single check in my que. Its a great feeling to wait 4 weeks for a check just to get approved, and then have it cancelled without any warning. I cant even keep up with how many times Lock has changed policies without letting any of its player base know. 4.5 months after BF, i think this is totally unacceptable. The fact that I'm a Black Elite and still have this happen is totally unacceptable. You constantly reference Stars as a model for the way Lock wants to run things, but the 2 companies couldn't be farther apart imo. FWIW, i am trying to sell my Lock funds as quickly as possible, and i will be taking my play to a different skin.

None of this negativity is directed in Rizen in any way. He has been extremely helpful and honest over the last 4 months, and thats a huge reason as to why i've played on Lock for so long.

08-30-2011 , 10:52 AM

#470

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

I answered this in another thread, but the short version is that without knowing more about PO, I assume they use the Merge cashier, so PO checks and Lock checks requested on the poker side should take the same amount of time. On the casino side things are taking a bit longer right now, which I've posted about and explained multiple times. For right now I REALLY recommend making a cashout request on the poker side first and once you have a pending one then and only then make requests on the casino side as the way to get your cash the fastest.

As a side note - please be careful. Your post being in multiple threads worded this way kind of comes across as promoting PO. I did some research on your posts and I don't believe this is intentional at all, and I HATE having to moderate what people say much at all, but obviously I can't have people promoting other sites in our sponsored forum. I do NOT believe this is at all your intent here, so I'm just asking for some caution in the future.

thanks

-Rizen

Quote:

Originally Posted by tedSTRETCH

Quick question for rizen... why do i get checks in hand 2 weeks after hitting cashout multiple times over the last 3 months from players only while ppl on lock are waiting over 5 weeks?

08-30-2011 , 12:23 PM

#471

Rivertranced

journeyman

Join Date: Sep 2006 Posts: 369

Rizen,

As a player that is about to make their first withdrawl, you recommend the poker side vs the casino side right now, correct?

08-30-2011 , 12:37 PM

#472

Padgenuts

centurion

Join Date: Apr 2010 Posts: 164

Quote:

Originally Posted by Rivertranced

Rizen,

As a player that is about to make their first withdrawl, you recommend the poker side vs the casino side right now, correct?

WHEN ARE THE NEXT BATCH OF CHECKS GOING OUT ON THE CASINO SIDE?
Let's start somewhere. This is getting absolutely ridiculous.

08-30-2011 , 01:15 PM

#473

BOANGTAO

old hand

Join Date: May 2007 Posts: 1,931

Waiting still on a requested one from July 7th that was suppose to be processed last Monday but nice lie by lock poker on those checks being processed last week. Not one fkn person has posted on here that they got a check and the checks are coming from Florida so it cant take long to have them in hand. So tired of this B.S. and not a fkn reply to an email I send.

08-30-2011 , 01:19 PM

#474

RoundTripper

banned

Join Date: Aug 2011 Posts: 650

Quote:

Originally Posted by IceWater17

I can guarantee you that Lock Pro's are not getting special treatment regarding cashouts. My check from the 12th is still pending.

thanks for clearing that up brian

08-30-2011 , 01:23 PM

#475

Padgenuts

centurion

Join Date: Apr 2010 Posts: 164

Quote:

Originally Posted by LockRizen

Rizen,

I've had a pending casino cash out request since August 2nd. Does this mean after a month my casino side cashout could/will be cancelled because I don't have anything pending on the poker side? It is authorized as of the 25th...is there hope?

Under what circumstances would a casino side check be cancelled anyway?

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