im getting my first cashout right now it should be here tomorrow, it took about 3weeks

Just curious, how do you know that your getting your check tomorrow?

Ding Ding Ding

Get a grip people. If you can't handle that its gonna be a month before you receive a cash out move on. Thats just the way it is right now.

Its a party at the DOJ

I dont know what they are doing exactly, but Rizen has posted twice on here that the time frame for checks is 3 weeks because they need 2 weeks to review your account and make sure no fraud has taken place. here is one post:

http://forumserver.twoplustwo.com/sh...38&postcount=5

From that point, it takes 3-5 days to process to the bank, and a couple of days to deliver. Thats fine post BF.

I understand this is post BF, but that has little bearing on this 3 week process. Its not like they are looking for processors to cut checks, they have them. it just takes Lock 2+ weeks from the point you click cash out to the point where they send your name to the bank. Who knows what exactly they are doing in those 2 weeks.

Rizen said in the thread that the biggest holdup is that they have a log jam of requests and a 48hr audit process is taking 7-10 days (prob 14+ now). He said they are gonna hire new people, but I mean if you cant keep up with 8,000 people on your site how are you gonna handle 80,000 ever.

You cant audit every player on the site for 48hrs every time they want a cashout, especially when a couple thousand players is already log jamming you up for 2-3 weeks. Change your system.

^ This
I mean as far as running a smooth operating company, they're failing in my eyes. Yes it's post Black Friday and players are desperate, but that's no excuse for poor execution on managing a company.

Why don't you guys just play on Bodog? They pay out way faster.

I would just like to express my gratitude to RIZEN. He has once again proven to be a shining light in the post BF poker world.

10 days for me so far and still pending....

It scales well. I don't know how Stars operates, but I do know that what we're doing isn't all that different, it's just a matter of having the people to scale it.

Stars probabaly hasn't experienced over 1000% cash out volume growth in a month in a VERY long time either. I really don't think it's a problem with the process as much as it is a problem with the exponential growth and scaling up to it.

I don't know the specifics of how other sites do things, but I know for fact that similar processes are followed. There are some methods to automate things, but honestly the casino side was never intended to be used for poker player cash outs, it's just something we did to take care of our players when the overall network cash outs were taking 6+ weeks.

So yes, some of this is ad hoc. Network security has always handled the poker side checks and our security team handles the casino side, so this was something we tried to scale very quickly to handle the demand, but directing players to the casino side and making checks by courier available was very much a reactionary move to poker side cash outs taking so long, and not exactly something we had time to prepare and plan for, now that there is exponential growth we're trying to deal with it as best we can. Luckily network cash outs are catching up speed wise.

I definitely understand the frustration, but if you look at the history of everything we were going out of our way to make sure our players were paid when cash outs on the poker side were taking 6-8 weeks. Making sure everyone gets paid in as timely a fashion as we can while still doing the things necessary to fulfill our network and license requirements has always been, and will always be, a priority. I appreciate the constructive criticism and there are definitely efforts to make the entire process smoother.

-Rizen

Why did you guys stop using tracking numbers for checks? I emailed to get a tracking number for my check that was sent out Monday. Never got a response from support but someone else posted that they got a response saying they didn't provide tracking numbers anymore.

I will ask for an exact reason, but my assumption is that our processor stopped giving us the tracking #s. The processor could have many reasons for it. i'll see if I can find out for sure why they stopped providing them to us.

Thanks

-Rizen

Rizen you are top notch. Thank you for being here and keeping us in the loop

im looking for a merge skin to play on.

how long does it take to withdraw to neteller?

does lock process their own payments or is it handled by merge network?

ty

+1

+1

Rizen contacted support and instantly helped me get a response.

Cashout requested August 2nd
Cashout authorized August 25th (one day after I emailed Rizen)

Thank you.

2 weeks ago I was told that a check would be sent out to me last week (it wasn't). Last week I was told that I would be sent two checks this week (its possible that one was sent). I am no longer receiving replies to emails, at least not within a week.

he emailed for me as well, i received no response about my cashout. support seems extremely inconsistent.

Has anyone actually received their check from this Monday's shipment? I've always received the check before Friday so not sure what's going on this time since they don't use tracking numbers anymore (for whatever reason).

On a completely unrelated note, this reminds me so much of trying to get a check from FTP. Yeah we sent your check out and our processors confirm they did...but you don't get a tracking number and ohhh, 8 months later I still have about 12 checks from FTP that the mailman must have stolen. Here's to praying history doesn't repeat itself.

From Casino side:

I'm still waiting for my check on the Monday batch. Not sure how long the norm is, but got an email from support that the check takes 5 - 10 business days.

glad i'm not the only one. i still haven't received mine yet that was supposedly sent on monday.

Neteller is a few days I think, not very long. It and Moneybookers the longest wait times I've really ever heard of (provided account was verified etc) was 4-5 days.

We process our own payments on the casino side, and on the poker side it is all handled by merge. If you're withdrawing via neteller you will have to make a small deposit via that method before withdrawal is available and it will most likely only be available on the poker side, although I'm not 100% positive of it's availability on the casino side.

-Rizen

I got a response, the processor stopped issuing tracking #s because they had some serious concerns about it compromising their ability to send checks to US users. There were some concerns about them being intercepted as well, although to the best of my knowledge this has never happened yet. I regret to say tracking #s will no longer be going out. FWIW when checks I've requested process they've usually showed up either late that week or early the following week.

-Rizen

+3

Do we need to verify our accounts in order to cashout regardless of the method and our location? I ask because it is not made very clear by Lock if that is indeed the case. I requested a cash out that was pending (or whatever the initial phase is called) for a week and then I received an email telling me it had been "declined due for the following reason: unknown error"

I assumed from what I had read on here that this was probably because I hadn't verified my account although no correspondence from Lock has ever requested I do so.

If I was a player who didn't go on forums such as this one and was relying on Lock's website and support for answers, I'd currently be wondering if I'd ever get my iPad2 (as I'd heard nothing about it), and wondering why I can't withdraw my money (and if I'd ever see it again).

Requested July 7th
Processed August 22nd
Received Havent

This is getting Lol Cake style funny. Really I am on 46 days and no check in hand good grief and I get bodog checks in a week.

+4

Really hope I have a check beginning of next week