Originally Posted by yank333
IF YOU ARE CONSIDERING STARTING AN ACCOUNT ON LOCK BE SURE TO READ THIS POST
I am generally a very patient person when it comes to worrying about poker cashouts. They are beyond our control and in the current climate, we all know that delays are inevitable. But I have now been waiting two months for my courier check to arrive.
My courier check withdrawal was processed on 1/24. There have been several people who have posted ITT who requested checks well after mine who have received theirs in a timely fashion. After waiting for 6 weeks, I finally decided it was necessary to contact support to see if they could help me by finding out the status of my check. I was told that they would contact the Cashier Manager who would then update me "ASAP" and credit my account if necessary.
Two weeks later I have still heard nothing. A follow up email from me this week was also replied to with the message that the Cashier Manager will contact me "ASAP". Personally, I think it is absolutely unacceptable that no one with any real information is willing to take the time to at least tell me they are aware of my problem and looking into it.
If you are considering depositing on Lock because you have heard the cashouts are being processed quickly know this: it never lasts for long. It may be a couple of days or a few weeks from now, but something will happen and everyone will be back to waiting as long as I have for this check. When that happens, you will be forced to deal with a company who couldn't care less about how long you have been waiting. You will find out that when you email customer support, there is about a 50% chance that your email will be completely ignored. You will find out that you are dealing with a poker company who doesn't care about whether or not you ever see your money. Sound familiar?
There are countless skins on Merge that all offer the same service. Do yourself a favor and continue to shop around. There is bound to be a few that understand that when everybody is selling the same product, the way to differentiate themselves is by actually making an attempt to help their customers when the site makes a mistake.
I'm still hoping to see my money at some point. I'll continue to update the thread with any developments.
Don't interpret this as me being a jerk, because it is not my intention. First of all, I feel really badly that you're in that situation. Honestly. Nobody should have to wait that long for their cashouts. With that said, your situation is very much an anomaly, and is not indicative of Lock's ability to deliver checks. I just received a check exactly a week after requesting it. Again, I'm not rubbing that in your face; it's just a fact.
The point is, somebody considering depositing on lock should NOT look at your case, since it is the extreme. I am left to assume that there were some extraneous errors in your case. Perhaps somebody accidentally misplaced your check...who the heck knows. At any rate, people should instead be encouraged to deposit on Lock. The cash outs have been, in general, far superior to every other skin, and the VIP system they have is at par or better than the rakeback one would receive at any other skin.
Hope you get your money soon dude.