Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

[evalevan66]

Originally Posted by m8kinmoves210

i recieved by 2k wire in 10 days

sigh, there's no justice...

[DeNutza]

Been 19 days for first Bank Transfer, and about 10 for 2nd, STILL WAITING.

PM'ed Rizen last week, he forwarded email to support, they said I should see it soon.

So annoying. Why cant they email and say they're willing to switch my payments to check to expedite my transactions?

I dont even have check as an option.

[imjustshane]

Originally Posted by DeNutza

Been 19 days for first Bank Transfer, and about 10 for 2nd, STILL WAITING.

PM'ed Rizen last week, he forwarded email to support, they said I should see it soon.

So annoying. Why cant they email and say they're willing to switch my payments to check to expedite my transactions?

I dont even have check as an option.

Its not a simple case of switching your cashout method because 3rd party processors are involved. Our cashier team has sent the funds to the processor who we are now waiting on to finalize your withdrawal to you.

The updates we have been giving come directly from the processor.

[vanity02]

so where is lock poker based in? do we have a company in the US or any partners in the US?

[paymenow]

Originally Posted by imjustshane

Its not a simple case of switching your cashout method because 3rd party processors are involved. Our cashier team has sent the funds to the processor who we are now waiting on to finalize your withdrawal to you.

The updates we have been giving come directly from the processor.

Shane can you answer three simple questions?

#1 Who is the 3rd party processor? Because support would always tell us JDB was that 3rd party processor.

#2 The updates we have been receiving are basically, "next week the check is in the mail" type excuse. What is the actual reason this is taking so long? No one has told of us that. I believe it would be the best way to handle this situation.

#3 What is the date the "3rd party processor" as given you?

Originally Posted by imjustshane

We have given you the exact information that we got to hand. As you can see throughout these threads several people have had payments hit, and checks are going out faster than ever.

This is a problem with this particular processor which we hope to have resolved as quickly as possible.

The latest update we have been given is Tuesday.

OK, well if doesn't hit our bank accounts by end of business day tomorrow we sure would appreciate you answering those three questions I asked you.

Also everyone on here that is complaining doesn't care about checks. It's great checks are being mailed out faster than ever. I'm sure on future withdraws everyone will select checks, but right now the only thing we care about is bank wires that haven't been processed in about a month.

Originally Posted by KajunKenny

Any update on bank transfers approved/processed 3/1/12 ?

You didn't see what our man Shane replied with?

Let me translate...there is something wrong with the third party payment processor (even though JDB is Lock Poker) and we really don't know what's going on (even though we really do) so we'll keep telling you next week to buy time.

Oh but did you know that IF you cashed out by check you would probably have your cash by now.



*****mod edit(RW)
Stop asking for processor names and info. ldo

[jhammer]

Originally Posted by vanity02

so where is lock poker based in? do we have a company in the US or any partners in the US?

It's headquarters are in Australia.

[imjustshane]

Originally Posted by paymenow

Shane can you answer three simple questions?

#1 Who is the 3rd party processor? Because support would always tell us JDB was that 3rd party processor.

#2 The updates we have been receiving are basically, "next week the check is in the mail" type excuse. What is the actual reason this is taking so long? No one has told of us that. I believe it would be the best way to handle this situation.

#3 What is the date the "3rd party processor" as given you?

We have given you the exact information that we got to hand. As you can see throughout these threads several people have had payments hit, and checks are going out faster than ever.

This is a problem with this particular processor which we hope to have resolved as quickly as possible.

The latest update we have been given is Tuesday.

[KajunKenny]

Originally Posted by imjustshane

We have given you the exact information that we got to hand. As you can see throughout these threads several people have had payments hit, and checks are going out faster than ever.

This is a problem with this particular processor which we hope to have resolved as quickly as possible.

The latest update we have been given is Tuesday.

Any update on bank transfers approved/processed 3/1/12 ?

[G NASTY]

I'm trying to cashout $2,000 of my $6,000 balance. When I click submit it keeps telling me that the amount im cashing out plus the $25 fee is more than I have in my account.

WTF is going on?

Also it keeps sending my money to the casino after the cashouts fail, extremely annoying.

Any help would be appreciated, thanks.

[imjustshane]

Originally Posted by G NASTY

I'm trying to cashout $2,000 of my $6,000 balance. When I click submit it keeps telling me that the amount im cashing out plus the $25 fee is more than I have in my account.

WTF is going on?

Also it keeps sending my money to the casino after the cashouts fail, extremely annoying.

Any help would be appreciated, thanks.

If you PM or email me your screen name I can get this looked into for you.

[G NASTY]

And now it's not even letting me send the $2,000 back to my poker account, as it exceeds the daily transfer limits. I mean Lock, no need to be this shady, like, at all. Just give people their ****ing money.

And when there's a glitch in your system that doesn't allow people to cashout 2k of their 6k balance, stop sending their money to the casino. That's a damn joke.

[G NASTY]

Also I have another question. My first check I recieved from Lock cleared the first business day I deposited it.

My 2nd check i deposited on saturday, and it said it'd be cleared by today. Well, it hasn't. Does this mean it has bounced?

[IBGrindin]

Shane I've PM'd you about 4 times in 2 weeks and you've never responded. It would take you prob 1 min to answer my question.

[paymenow]

Originally Posted by paymenow

Shane can you answer three simple questions?

#1 Who is the 3rd party processor? Because support would always tell us JDB was that 3rd party processor.

#2 The updates we have been receiving are basically, "next week the check is in the mail" type excuse. What is the actual reason this is taking so long? No one has told of us that. I believe it would be the best way to handle this situation.

#3 What is the date the "3rd party processor" as given you?



OK, well if doesn't hit our bank accounts by end of business day tomorrow we sure would appreciate you answering those three questions I asked you.

Also everyone on here that is complaining doesn't care about checks. It's great checks are being mailed out faster than ever. I'm sure on future withdraws everyone will select checks, but right now the only thing we care about is bank wires that haven't been processed in about a month.



You didn't see what our man Shane replied with?

Let me translate...there is something wrong with the third party payment processor (even though JDB is Lock Poker) and we really don't know what's going on (even though we really do) so we'll keep telling you next week to buy time.

Oh but did you know that IF you cashed out by check you would probably have your cash by now.



*****mod edit(RW)
Stop asking for processor names and info. ldo

Why can't I asked for the name of the processor that has been holding our money for a month?

[bs_jayhawk]

Originally Posted by paymenow

Why can't I asked for the name of the processor that has been holding our money for a month?

are you seriously asking this question?

srsly?

after black friday?


the rock, stop living under it