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Reload this Page Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
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Old 08-02-2011, 04:44 PM   #196
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by FiNaL Warrr View Post
WTF my cashout from the 19july has been cancelled (casino side)... and i have not even reveiced a email for it, that would give a reason why....

WTF IS WRONG WITH THAT COMPANY
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
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Old 08-02-2011, 04:52 PM   #197
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by WVUskinsfan View Post
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
Not true. I verified on the poker side months ago. I've never verified on the casino side, and cashed out with a courier check last month.
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Old 08-02-2011, 08:07 PM   #198
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by WVUskinsfan View Post
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
why the **** would we need to get verified twice for the same website, yes i am verified on the poker side and never communicated with casino side...
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Old 08-02-2011, 08:25 PM   #199
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by FiNaL Warrr View Post
why the **** would we need to get verified twice for the same website, yes i am verified on the poker side and never communicated with casino side...
As I mentioned, I didn't need to verify twice, but I can understand why it might be assumed (and possibly required for some people).

The poker side uses the Merge cashier, and if I'm not mistaken, they set the verification policy. The casino side uses a different cashier (as Rizen mentioned, another network) so it would not be unreasonable to believe they could have their own verification policy and would not have any visibility into the Merge verification.

That said, I wasn't asked to verify at the casino. But I wouldn't have been terribly surprised if they said so.
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Old 08-02-2011, 11:01 PM   #200
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by Veteran68 View Post
Not true. I verified on the poker side months ago. I've never verified on the casino side, and cashed out with a courier check last month.
Same here
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Old 08-03-2011, 04:58 AM   #201
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
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Old 08-03-2011, 09:03 AM   #202
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by fieldsofmars View Post
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
I've sent two emails as well.
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Old 08-03-2011, 11:22 AM   #203
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by fieldsofmars View Post
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
If you've checked your spam/junk filters and aren't getting a response, forward anything you have to me at rizen@lockpoker.com and I'll follow up with them to make sure it happens.

-Rizen
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Old 08-03-2011, 11:23 AM   #204
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by WVUskinsfan View Post
Have you verified your account? You have to do it on the casino side and the poker side.

For example, you can not get verified on the poker side and then try to cash out on the casino side.
I'm pretty sure this isn't true. Is there anyone who's been asked to verify on both sides??

-Rizen
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Old 08-03-2011, 11:25 AM   #205
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by beserious View Post
Did it through casino. It now says "0 pending payouts," so I probably have to track through the history to see it. I still have my confirmation email that says "PAYOUT PROCESSED"
This almost always means it was sent out. If you didn't get any sort of e-mail PM me your username/e-mail and I'll follow up and make sure it went out for you.

-Rizen
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Old 08-03-2011, 12:03 PM   #206
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by fieldsofmars View Post
I cant seem to get them to refund my 25 $ fee for the check despite emailing support@lockcasino and support@lockpoker.... any other options?
I emailed them about this 25$ refund and they responded and deposited into my casino account. i also requested a tracking number for my check and they sent me that too.
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Old 08-03-2011, 12:03 PM   #207
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by LockRizen View Post
I'm pretty sure this isn't true. Is there anyone who's been asked to verify on both sides??

-Rizen
i only verified on the poker side and thats all it should take
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Old 08-03-2011, 12:24 PM   #208
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by beeschnuts View Post
I emailed them about this 25$ refund and they responded and deposited into my casino account. i also requested a tracking number for my check and they sent me that too.
who/when did u email re: tracking number? I emailed support@lockpoker.com on monday and no response.
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Old 08-03-2011, 03:01 PM   #209
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
i emailed support@lockpoker as well on monday and they responded that they didnt have the tracking number yet, but they said to ask again in 24 hours. i sent anther email late tuesday night and had a response with the tracking number this morning. so i would ask again, they probably didnt respond monday bc they didnt have it yet
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Old 08-03-2011, 03:06 PM   #210
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re: Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
Quote:
Originally Posted by clbroth View Post
Has anyone been using moneybookers to withdrawal from Lock? I'm looking for a time frame on how long it takes to process? Thanks
Also wondering this
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