I thought we got 1 free check withdrawal and 1 free WU withdrawal per month.

luckyyy, i'm still waiting on mine to be approved from 7/9. I emailed Shane and he said he forwarded it to the cashier manager and that he will get back to me as soon as he hears back. I hope that comes sometime soon

It's one of the other.

I no longer have the option to cancel the cash out of my $3k check. Does this mean it's been processed and I can expect it by sometime next week?

Requested WU on 8/1. Nothing so far. Emailing Shane.

Thanks! I requested WU today for $2k, obv they took $2,200 like you said.


whats his email?

Shane@lockpoker.com

Requested: 6/26
Processed: ....

Would really like an answer or something on this. I have contacted support and I have not heard a work from them and then contacted again recently and received an automated message that my email will be forward. Sent PMs to both Shane and Rizen. This money I requested now nearly 2 months ago never hit the processed stage and now the money is completely missing from my account and my history .... I was told by Shane it would be looking into and it still has not .... The e-mail is Jmrode67@aol.com My sn is "ISTHISREALLI"

It really blows me away how poorly Lock communicates with it's customers during the withdrawl process.

Yah Skrill cashout before this one took 2 days for me. Now, my next cashout has been 8 days so far with indeed no communication whatsoever.

I send an e-mail to Cashier@ lock and Support@ lock and they both reply with a generic e-mail saying they forwarded it to other one lol...

Would there be any issues in signing over my check to a family member and having them deposit it? One person said I had to cash it in my own name but I'm not sure how true that statement is. Don't have a bank account anymore.

AKA I play under my dads name, he has no idea i do this and im underage and the check is in his name but don't want to ask him to cash it. And if you don't have a bank account can't you just go to a currency exchange to cash it?

Wow. And posting this in the site's support forum too. Just... wow.

This crap is what the anti-online-gaming folks always seize upon. Much like the idiot gun owners screw it up for the rest of us.

FINALLY!!! Check was requested on 7/9 and finally approved today 8/16.
Now the waiting game for the check begins.

Does Lock refund the the first $25 check fee like they do with the first 10% WU fee for the first withdrawal of every month.

I think my next cashout will be through WU, because there are so many players I read about that have been receiving their money in less than 2 weeks and there are no worries about the check being declined or bouncing.

Yes they do, but you have to choose only one for the month. I'm currently trying to get my Western Union fee reimbursed because I requested a check on July 3rd and it was processed on August 4th and then I requested a Western Union a few days later, they are saying the check processed counts as my one for August, not when I requested it for July. So basically kinda robs me of a cash out, hopefully I can work it out with support soon.

+1111

I requested a 3k check on June 18 and it was approved July 14 and 2 months later I still haven't received it. Lock keep up the great work! LOL

Anyone else wonder why Intertops poker, which was part of the cake network before Lock bought it all, has live timely customer support and very fast cashouts. Last time I requested a check from Intertops I had it in less than two weeks. Looks like Intertops should've bought lock poker not the other way around since Intertops knows the value of good customer support. Lock Poker, horrible customer support is losing you customers and will continue to lose you more until you realize that even other skins under the network YOU BOUGHT has way better support and cashouts than you.

mine was processed 8/4 and still haven't received it. emailed support 8/14 and they forwarded it to the cashier department and havent heard back from them yet

I'm now in the same boat as well. I want to do another cash out but 10% for WU is way too much. I haven't received the $25 reimbursement yet, so I would like to be able to make a WU withdrawal this month and have them reimburse that 10% fee instead of the $25 as my one refund for the month.
But with the way the Lock support team is run, I don't think I will have much of a chance getting this to happen. I'd like to know how they end up handling your issue, because I'm pretty sure there are plenty of people like us dealing with this same s***.

So I actually got my cash via WU in about a week, but now there is no sign of the 10% fee coming back into my account. I sent them an email but no response from the Cashier at all... How long has it taken you guys to get the 10% back? From what I've read here I just had to send them an email with the WU cocnfirmation they sent me. It's been almost 2 weeks and I haven't even gotten the generic email...

I just posted below not having read this.... Why does this thread not take the newest posts to the bottom of the list?

Check processed 7/14 finally arrived. **** yeah

Check requested--6/21
Check processed--7/14
Check received--8/17

Anyone know if I can withdraw money and then deposit right away to take advantage of thefuture bonus promotion? Any input would be great.