What is her email? I received an email this morning from Rizen stating that we should be receiving the bank transfers by last Friday or today. Sweet!! Great news!! Oh wait, just checked my account. Still no bank transfer from Lock. Shocker!! Seriously, I am out of patience with this so-called new and improved withdrawal option. It has been 3 weeks since mine was processed. All of us could have received courier checks by now. All of the checks are coming within a week or 10 days now according to numerous posts....so frustrating. I have asked them twice to cancel the bank transfer, since it is obviously not a working method, but they haven't even acknowledged that request.

Oh and support@lockpoker.com email is apparently full and accepting no emails...lol go figure...this is a hot mess

The email got sent back and said was full



well now support@lockpoker.eu and .com are full...guess they do wonderful job with there "24" hour support and getting right back to you! lol let it be deposit related question and they will answer immediately!

Bank xfer processed 3/6/12 - still waiting

Check requested 3/13
Approved 3/14
Received 3/19

Checks baby, checks

I'm still waiting on a bank wire that was "processed" on February 26th. So far they have given me four different dates that the money would appear in my account by and each of them has come and gone.

I'm still waiting for a check from December of last year. Numerous emails have been send back and forth between myself and support but nobody seems to know where it is. I've offered alternative suggestions but no action have been taken to help me. Rizen has very helpful in answering PMs and forwarding issues, but the support team does not respond to my emails. I am very disappointed in how everything has been handled so far. I won't be playing on Lock poker until these issues have been resolved.

Check 1 Requested: 3/14
Check 1 Processed: 3/15

Check 2 requested: 3/18

Will update when check 1 is received

I'll pm you her email.

also, I heard the same thing about when we should receive our wire transfers. Keep in mind that this is what the processor is telling Lock so I don't think Emily or Rizen are going to have any more info than what they've been told (which is expect them now). I do know we can't cancel our current wires because they have already been handed off. Hopefully, we'll see some positive posts of acceptance this week. I promise I'll post if I get mine. I don't know when I'll get it and it's annoying that it's taking so long but I 99.999% expect to get it.

Im in the same boat with the bank tranfers. I requested 3-3 and was processed 3-6. Still nothing. On the bright side I have completed 2 western union withdraws in the last 2 weeks. Not missing carbon at all...

i recieved by 2k wire in 10 days

Both checks received today. Also I requested two more checks:

Courier Check- Requested: 3-14-2012 Approved: 3-15-2012 Amount: $2500
Courier Check- Requested: 3-15-2012 Approved: 3-16-2012 Amount: 1859.35

The check appears to be the best option. Now, if only I could cancel my wires and have checks sent.

sigh, there's no justice...

Been 19 days for first Bank Transfer, and about 10 for 2nd, STILL WAITING.

PM'ed Rizen last week, he forwarded email to support, they said I should see it soon.

So annoying. Why cant they email and say they're willing to switch my payments to check to expedite my transactions?

I dont even have check as an option.

Its not a simple case of switching your cashout method because 3rd party processors are involved. Our cashier team has sent the funds to the processor who we are now waiting on to finalize your withdrawal to you.

The updates we have been giving come directly from the processor.

so where is lock poker based in? do we have a company in the US or any partners in the US?

Shane can you answer three simple questions?

#1 Who is the 3rd party processor? Because support would always tell us JDB was that 3rd party processor.

#2 The updates we have been receiving are basically, "next week the check is in the mail" type excuse. What is the actual reason this is taking so long? No one has told of us that. I believe it would be the best way to handle this situation.

#3 What is the date the "3rd party processor" as given you?

OK, well if doesn't hit our bank accounts by end of business day tomorrow we sure would appreciate you answering those three questions I asked you.

Also everyone on here that is complaining doesn't care about checks. It's great checks are being mailed out faster than ever. I'm sure on future withdraws everyone will select checks, but right now the only thing we care about is bank wires that haven't been processed in about a month.

You didn't see what our man Shane replied with?

Let me translate...there is something wrong with the third party payment processor (even though JDB is Lock Poker) and we really don't know what's going on (even though we really do) so we'll keep telling you next week to buy time.

Oh but did you know that IF you cashed out by check you would probably have your cash by now.



*****mod edit(RW)
Stop asking for processor names and info. ldo

It's headquarters are in Australia.

We have given you the exact information that we got to hand. As you can see throughout these threads several people have had payments hit, and checks are going out faster than ever.

This is a problem with this particular processor which we hope to have resolved as quickly as possible.

The latest update we have been given is Tuesday.

Any update on bank transfers approved/processed 3/1/12 ?

I'm trying to cashout $2,000 of my $6,000 balance. When I click submit it keeps telling me that the amount im cashing out plus the $25 fee is more than I have in my account.

WTF is going on?

Also it keeps sending my money to the casino after the cashouts fail, extremely annoying.

Any help would be appreciated, thanks.

If you PM or email me your screen name I can get this looked into for you.

And now it's not even letting me send the $2,000 back to my poker account, as it exceeds the daily transfer limits. I mean Lock, no need to be this shady, like, at all. Just give people their ****ing money.

And when there's a glitch in your system that doesn't allow people to cashout 2k of their 6k balance, stop sending their money to the casino. That's a damn joke.

Also I have another question. My first check I recieved from Lock cleared the first business day I deposited it.

My 2nd check i deposited on saturday, and it said it'd be cleared by today. Well, it hasn't. Does this mean it has bounced?

Shane I've PM'd you about 4 times in 2 weeks and you've never responded. It would take you prob 1 min to answer my question.

Why can't I asked for the name of the processor that has been holding our money for a month?

are you seriously asking this question?

srsly?

after black friday?


the rock, stop living under it