Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP) - Page 78 - Two Plus Two

Received an email from support today about my pending 'direct bank transfer' requested on 2/27 an approved on 2/28.

If I receive this week I will still be very happy as its less than a 10 day turn around.

Everyone, myself included, seems to be a bit upset about the time delay and how inaccurate the original estimates were, but I think Rizen has done a fine job communicating (at least with me) about what to actually expect and why.

If only all of Locks customer service reps were as well informed and quick to respond as Eric and Shane.

wow if this is true than its great but i have a feeling they are yanking our chains again bro.. i got processed on the 27th so lets see if this money hits the bank

03-07-2012 , 03:38 PM

#1927

WiCane

old hand

Join Date: Jul 2007 Posts: 1,961

Quote:

Originally Posted by BAEVentures

Requested 2/25; approved 2/26.

Not really worried about it. I'm sure Lock is as frustrated with the timeframes as some people are. I would be a little more cautious on the timeframes as they are (even if the processor is telling you they can do it quicker) but no real issues for me. The check I recently received was a little over 3 weeks which I consider good in today's environment.

03-07-2012 , 04:48 PM

#1928

Gbdank

banned

Join Date: Dec 2011 Posts: 63

Quinn
MAR 07, 2012 | 11:42AM EST
Hi There,

Our apologies for the delay. I've spoken with our Cashier Manager and your funds should hit your bank account today. We are doing our very best to payout all players in a timely manner and thank you so much for your patience.
All my best,

Quinn

---
CSR, Lock Support

My bank transfer was processed Feb-28th so we'll see if it shows up today or not.

03-07-2012 , 05:17 PM

#1929

nymetswon

enthusiast

Join Date: Feb 2012 Posts: 84

Here's an update on my transaction.
cHECK withdrawal requested 2/28
approved 3/6
.Lets see how it takes to get sent out.. I will keep the board updated

03-07-2012 , 06:15 PM

#1930

m8kinmoves210

centurion

Join Date: Feb 2012 Posts: 137

Quote:

Originally Posted by Gbdank

really?? mine got approved on the 27th... so does that mean i should get my money today or tomorrw?

03-07-2012 , 06:53 PM

#1931

OMGTIMDWAN

enthusiast

Join Date: Oct 2011 Posts: 38

Quote:

Originally Posted by EpassporteBS

Yea that's definitely the point, thanks for adding your irrelevant post. I'm sure most of us who can will play at a local card room... I suppose you think all 50 states have a casino within an hours drive ? oh wait...some have none?

The point is- you play at a site in good faith that they will pay you when you win.. and when you don't even hear a word from customer support you have a right to be pissed.

yea.. some of us have back bones and use our voices to be heard.. That's still our right isn't it? Is this country still Free or did I miss something? I know one way to insure it stays a free country....
...
Vote Ron Paul . Haha.

I live 10 mins from commerce and bicycle, they take $3.50, $4.50, or $6 rake each hand.. first mathematical, profitable level at any skill level is $500-$1500 5/10 game.. Going to the casino is an even worse idea then waiting 2 months to get a check, which is standard online..

03-07-2012 , 07:13 PM

#1932

Cjv01

stranger

Join Date: Mar 2012 Posts: 3

I got the same email 2 days ago about recieving my money this week. Was processed on 3/1 but just checked and still nothing.. Tahoe/reno on friday really hoping its here

03-07-2012 , 07:13 PM

#1933

WiCane

old hand

Join Date: Jul 2007 Posts: 1,961

Quote:

Originally Posted by Gbdank

FWIW, this is my only problem with Lock at the moment. They tell you will be here in 2-3 day or in this case today. They are hoping for the best and when it doesn't come to fruition the customer is unhappy.

The response should be, "We are starting a new payout service. The processor told us it will be 2-3 days but we expect some delays because it is a new service. We are working along with the processor to get your payment to you as quick as possible, however we cannot give you an exact timetable at the moment."

Also, I would stick with Rizen, Shane, or your rep to get answers over CS.

03-07-2012 , 07:35 PM

#1934

iraiseducks

journeyman

Join Date: Apr 2011 Posts: 218

Check requested 2/13
processed 2/26
received 3/7
Will post if/when it clears

Direct Bank Transfer requested 2/26
processed 2/28
Still waiting for it to hit my account as is everyone else it looks like

03-07-2012 , 07:43 PM

#1935

OMGTIMDWAN

enthusiast

Join Date: Oct 2011 Posts: 38

Withdrawal Courier check
Requested 2/12/2012
Approved 2/26/2012
Received 3/07/2012

03-07-2012 , 11:03 PM

#1936

Analog

newbie

Join Date: Feb 2012 Posts: 37

Quote:

Originally Posted by Gbdank

I received essentially the same e-mail. We'll see if it's in my account when I wake up. I'll update.

03-08-2012 , 12:48 AM

#1937

phoenixnutz

newbie

Join Date: Oct 2011 Posts: 27

bank wire request 2-23
processed/approved 2-25
will update when i get that money!

03-08-2012 , 02:35 AM

#1938

bearsw2001

newbie

Join Date: Sep 2009 Posts: 37

Bank Transfer
Requested Processed
2012-02-27 17:12:39 2012-02-28 15:48:14 processed
not yet been received

3/4/2012 11:28:13 PM DF-CourierChk Withdrawal Requested
3/7/2012 8:15:01 PM DF-CourierChk Withdrawal Approved!

will update!

03-08-2012 , 04:59 AM

#1939

EpassporteBS

centurion

Join Date: Apr 2008 Posts: 154

Quote:

Originally Posted by phoenixnutz

bank wire request 2-23
processed/approved 2-25
will update when i get that money!

I always wonder if people are using " bank wire" and "Bank Transfer " interchangeably when they are clearly different..

03-08-2012 , 05:51 AM

#1940

KajunKenny

adept

Join Date: Oct 2006 Posts: 863

19 hours later I get this email reply (I miss stars so much)....

Quote:

Please type your reply at the top of the email...
Alexis
MAR 08, 2012 | 01:31AM EST
Hello,

Our bank transfer timeframe is 3-5 business days. We are aware of your transfer and we are working on getting it to you as quick as we can. We are sorry for the delay.
Sincere regards,

Alexis

---
CSR, Lock Support

03-08-2012 , 07:08 AM

#1941

yank333

journeyman

Join Date: Jan 2009 Posts: 232

Quote:

Originally Posted by yank333

Courier check

Requested: 1/23
Processed: 1/24

Not yet received.

Still waiting for this check. It's really frustrating to see that a bunch of checks that were requested two weeks after me got sent out in the last week, but I haven't heard anything from Lock.

03-08-2012 , 09:47 AM

#1942

Analog

newbie

Join Date: Feb 2012 Posts: 37

Welp, despite the following e-mail I got from support yesterday AM, still nothing received. Hopefully tomorrow.

Hi There,

Our Cashier has let us know that your withdrawal should hit your bank account today. Our sincerest apologies for the delay.

03-08-2012 , 10:25 AM

#1943

phoenixnutz

newbie

Join Date: Oct 2011 Posts: 27

Quote:

Originally Posted by phoenixnutz

bank wire request 2-23
processed/approved 2-25
will update when i get that money!

Just got the money today in my bank! good luck all.

03-08-2012 , 10:40 AM

#1944

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by phoenixnutz

Just got the money today in my bank! good luck all.

Was this a bank wire or a bank transfer?

03-08-2012 , 11:00 AM

#1945

iraiseducks

journeyman

Join Date: Apr 2011 Posts: 218

Quote:

Originally Posted by imjustshane

Was this a bank wire or a bank transfer?

Has to be the Direct Bank Transfer option. The prior Bank Wire option is no longer a valid option I believe. There are some previous postings by reps stating this.

03-08-2012 , 11:11 AM

#1946

Carr

stranger

Join Date: Feb 2012 Posts: 1

Sent everything to verify my account yesterday, how long does it really take to get verified for xfers/withdraws?

03-08-2012 , 11:16 AM

#1947

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by iraiseducks

Has to be the Direct Bank Transfer option. The prior Bank Wire option is no longer a valid option I believe. There are some previous postings by reps stating this.

I just got confirmation from our cashier team that this was a Direct Bank Transfer, if anyone else thats waiting could check their banks they might find good news too.

03-08-2012 , 11:48 AM

#1948

Faccio

adept

Join Date: Jul 2008 Posts: 730

Direct Bank Transfer

Req. 2/27
Proc 2/28

Still hasn't hit my bank

03-08-2012 , 12:21 PM

#1949

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

Quote:

Originally Posted by yank333

Still waiting for this check. It's really frustrating to see that a bunch of checks that were requested two weeks after me got sent out in the last week, but I haven't heard anything from Lock.

how do u not reply to this shane?