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Old 02-25-2012, 05:49 PM   #121
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Re: Lock Poker Bugs/Support

Eagerly awaiting Lock's response to the pretty serious bug covered in this thread http://forumserver.twoplustwo.com/19...-help-1167692/

Also, I'm curious. If someone's entire money balance was emptied by this bug in a cash game through the magic of Lock's auto-rebuy feature, I assume they'd be fully refunded, and that your programmers are currently busily at work fixing this bug to prevent future risk to customers' money?
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Old 02-25-2012, 10:09 PM   #122
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Re: Lock Poker Bugs/Support

I have been encountering a problem that can be pretty annoying. In MTTs when I am moved to a new table and in the blinds, none of the blinds show up on the table. So I will be in the BB but there is no graphic showing the value in front of me. This usually happens early in the mtt and the new table is shorthanded for one or two hands.
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Old 02-25-2012, 10:21 PM   #123
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Re: Lock Poker Bugs/Support

A few bugs I have noticed recently in the MTTs, since the last update.

First, when being transferred to a new table, if I have auto-muck set, it is unchecked at the new table; so every time I am transferred, I have to check it again.

Second, I have been ... kind of ... 'chain transferred' .... a few times. I will be transferred to a new table, then, before I get to play a hand, transferred again to a third table, then, before I get to play a hand at that table, transferred again to a fourth table, etc. I have also been repeatedly transferred very quickly between a series of tables, being allowed to play only one or two hands at a table, before being transferred again, sometimes being transferred over a series of 5 or 6 tables in such a sequence of quick moves.

Finally, today during an MTT, I was moved to a new table, and even though my original table was on 'normal' display, the new table opened up in 'mini' display.

Last edited by RKuczek; 02-25-2012 at 10:22 PM. Reason: spelling
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Old 03-02-2012, 11:53 PM   #124
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Re: Lock Poker Bugs/Support

Whenever I try to login to the cashier, the box shakes and nothing happens. I have done everything requested regarding cookies and still no resolution
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Old 03-04-2012, 06:40 PM   #125
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Re: Lock Poker Bugs/Support

Why is "live chat" never online? And why does it take lock support over a day to reply to emails?... and thats if they even reply.
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Old 03-05-2012, 10:59 AM   #126
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Re: Lock Poker Bugs/Support

yea i know. I've tried emailing, calling etc. I sent a deposit via moneygram but still not credited. Please contact me support. my sn is theaznpersusian.
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Old 03-05-2012, 12:08 PM   #127
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by theogaznpersusian View Post
yea i know. I've tried emailing, calling etc. I sent a deposit via moneygram but still not credited. Please contact me support. my sn is theaznpersusian.
Been waiting almost 3 days now for a email reply. Waiting for them to verify my account, seems as if they weren't working all weekend.
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Old 03-06-2012, 10:24 AM   #128
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Re: Lock Poker Bugs/Support

The last 2 MTT's i registered for(one of them was a maximus event), my table did not open up and i was not able to play when the tourny started. I tried clicking on the open my table button in the tourny lobby and a screen popped up that said "unable to join table". it stayed like this for 20-25 min before the table finally opened on its own

im just curious, is anyone else having this problem?
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Old 03-09-2012, 04:07 PM   #129
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Re: Lock Poker Bugs/Support

there is a bug that needs fixed. when you deposit through western union it says your acct will be credited within 30 minutes. last time it took 12 hrs and even longer for others. please fix this it is misleading and very annoying
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Old 03-10-2012, 10:20 PM   #130
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Re: Lock Poker Bugs/Support

I can't even get WU deposit to create a receiver name, help Rizen...
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Old 03-11-2012, 05:49 PM   #131
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Re: Lock Poker Bugs/Support

about 8 months ago i self banned myself from playing cash games...on march 3rd i email support asking them to remove this ban and they never did....my screenname is coconut9184
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Old 03-11-2012, 06:06 PM   #132
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by coconut9184 View Post
about 8 months ago i self banned myself from playing cash games...on march 3rd i email support asking them to remove this ban and they never did....my screenname is coconut9184
That's kind of the point of a self ban. They probably won't be able to lift it for you.
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Old 03-12-2012, 03:49 AM   #133
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Re: Lock Poker Bugs/Support

going to put this here as well as the suggestion box wasnt sure which one would be better:


OK I have a fairly serious issue that comes up with rebuying in cash games.

If player A is on a short stack, and is all-in in a multiway pot with action left to happen, the all-in players table balance will show "$0.00". However, if that allin player rebuys before the action is complete, the new table balance will immediately update on the screen for the allin player.

Now this player is still all-in and cannot use this new money that is showing, but since there are other players still acting postflop, it can easily be misleading or lead to mistakes by the players who have actions left to take.

Played a hand tonight where I raised two limpers and both players called. The first caller was allin when he called my bet. It showed that he had no money left to play for. However before the hand was over, the allin player had rebought for an additional 10 or 15 dollars. The zeros were replaced by this new amount, even though the hand was not over yet. Either of the players with actions left could have made a mistake due to this in thinking there was still multiple players with money behind and left to act.

I would suggest putting "all-in" in a players stack size box, and not updating it to the new balance until after the hand.

Please confirm with me that you have acknowledged this issue and are taking action. Thanks.
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Old 03-13-2012, 01:30 PM   #134
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Re: Lock Poker Bugs/Support

I feel like I got cheated out of a first deposit bonus. I read numerous places that I could have a bonus applied after receiving a player to player transfer instead of depositing. I had $25 transferred to my account as a test to see if I was able to receive funds, and when I received it successfully I received the rest ($475) immediately. These transfers were on the day I opened my account and before I started playing. I emailed support to credit the bonus and they credited $38 instead of $750 because they only counted the first transfer. I emailed support again and they said that I should feel lucky that they gave me the $38 because I didn't deposit. I feel I am owed $712 and will not play until this is resolved. I pay over $150/day in rake so they will quickly make their money back if I am given this bonus that i feel I deserve.
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Old 03-13-2012, 08:19 PM   #135
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Bishop22 View Post
I feel like I got cheated out of a first deposit bonus. I read numerous places that I could have a bonus applied after receiving a player to player transfer instead of depositing. I had $25 transferred to my account as a test to see if I was able to receive funds, and when I received it successfully I received the rest ($475) immediately. These transfers were on the day I opened my account and before I started playing. I emailed support to credit the bonus and they credited $38 instead of $750 because they only counted the first transfer. I emailed support again and they said that I should feel lucky that they gave me the $38 because I didn't deposit. I feel I am owed $712 and will not play until this is resolved. I pay over $150/day in rake so they will quickly make their money back if I am given this bonus that i feel I deserve.
Your first "deposit" was $25. I would do the same thing they did in that spot. However, I would of looked and after your explanation I would as a company overwrite it and give you the bonus for the 2nd deposit. But you are certainly not owed it.

Message or email rizen, he might be able to help you

Last edited by Johnny Jacks; 03-13-2012 at 08:26 PM.
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