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Old 06-03-2012, 01:42 AM   #201
CharlieKelly
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ChameleoN89 View Post
Still getting error 615 trying to login, anyone know how to fix this?
Pretty sure if people knew how to fix all of these problems, then they wouldn't be happening.

Wait it out, they aren't just going to let all this keep happening.
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Old 06-03-2012, 01:49 AM   #202
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Re: Lock Poker Bugs/Support

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Please fix the reload function so you don't have to sit out a hand when you bust. Doesn't always happens, seems to always happen if you bust on the SB and then sit out on the button. This never happened when I played on Cake. Also, when I sit back in from a bathroom break I shouldn't auto post bb and sb. That never happened on Cake either. Both of these put me on raging tilt and I have to insta quit my session.
Just played a session on Cake and the lag is not there and I didn't get sat out once when I busted my stack or have to repost blinds out of turn. So the problem definitely lies within Lock's skin.
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Old 06-03-2012, 04:19 AM   #203
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Re: Lock Poker Bugs/Support

I won a seat into a Main Event Step 3 Satellite. However, I don't wish to use my ticket right now. The tourney starts in approximately 10 minutes. Are there more of these tourneys daily, or is this my only opportunity? Please answer quickly!!
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Old 06-03-2012, 05:10 AM   #204
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Re: Lock Poker Bugs/Support

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Originally Posted by the_sergeant View Post
I won a seat into a Main Event Step 3 Satellite. However, I don't wish to use my ticket right now. The tourney starts in approximately 10 minutes. Are there more of these tourneys daily, or is this my only opportunity? Please answer quickly!!
Every 4 hours, but the main event (after stg 4) is tonight at 5pm
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Old 06-03-2012, 06:07 AM   #205
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Re: Lock Poker Bugs/Support

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Originally Posted by Million $ Migraine View Post
Every 4 hours, but the main event (after stg 4) is tonight at 5pm
Thanks, but I went ahead and played it. Ended up busting after losing 4 races in a row. I'm gonna try again. Do you know how long they'll be running these?
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Old 06-03-2012, 09:01 AM   #206
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Re: Lock Poker Bugs/Support

It's just a pity-Still can't log on lock/cake support must be on vacation for the rest of the month the hell with the loyal poker players who want to play poker on The Revolution Gaming Network.

PLAY LIVE!
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Old 06-03-2012, 09:35 AM   #207
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Re: Lock Poker Bugs/Support

Why does my antivirus say lock is unsafe and auto deletes it? Says its a suspicious cloud.
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Old 06-03-2012, 11:42 AM   #208
ChameleoN89
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by CharlieKelly View Post
Pretty sure if people knew how to fix all of these problems, then they wouldn't be happening.

Wait it out, they aren't just going to let all this keep happening.
Didn't know if a solution was already posted and I didn't see
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Old 06-03-2012, 12:28 PM   #209
PickUrSpots
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Re: Lock Poker Bugs/Support

Why is everything different on LockPoker now??? When I go to log in, after I type in my password and screen name another box pops up and it says I must select a screen name??? I already have a scree name and I cant type it in because it says it is already taken. So basically I had to type in another user name and now it let me in and its my account but im under another name??
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Old 06-03-2012, 02:02 PM   #210
NinjaBamboo
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Re: Lock Poker Bugs/Support

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Originally Posted by PickUrSpots View Post
Why is everything different on LockPoker now??? When I go to log in, after I type in my password and screen name another box pops up and it says I must select a screen name??? I already have a scree name and I cant type it in because it says it is already taken. So basically I had to type in another user name and now it let me in and its my account but im under another name??
I guess you didnt feel like reading the forums at all before posting this huh.
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Old 06-03-2012, 03:59 PM   #211
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Re: Lock Poker Bugs/Support

I have lost all of my trny tickets during the change over, and seem to be short some VPP, I still had a deposit bonus which seems to be gone as well. I am not too impressed so far. Went to play holdem yesterday, every single 2-4 and 5-10 nl micro holdem table had the same two russians on them, about 40 tables...like they are not cheating. So far this is a step down from Merge in a big way. The only reason i went to play holdem is there a grand total of zero hi/lo omaha tables going at any limit.
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Old 06-03-2012, 04:26 PM   #212
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Re: Lock Poker Bugs/Support

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Originally Posted by NinjaBamboo View Post
I guess you didnt feel like reading the forums at all before posting this huh.
LOL. Or the entire internet for the last month.
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Old 06-03-2012, 07:16 PM   #213
nath
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Re: Lock Poker Bugs/Support

I just tried to rebuy in a tournament, and instead of giving me chips and re-seating me, the software gave me a "Generic Error" message and then booted me out of the tournament! What the hell?

EDIT: I also can't find a link on the software to actually take me to contact support. The "support" button on the admin page just takes me to a FAQ with no option for contacting support.
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Old 06-03-2012, 07:22 PM   #214
cjdstable
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Re: Lock Poker Bugs/Support

Has anyone sent an email to Lock support in the past 3 days and received a response? I know I have not. I am trying to check on the status of a withdrawal (my first withdrawal, and probably my last on Lock, as the new software sucks and the customer service is horrible). Thanks.
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Old 06-03-2012, 07:22 PM   #215
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Re: Lock Poker Bugs/Support

my lock shuts down every once in a while randomly have to restart sucks when u play turbos and have to lose chips or sit out
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Old 06-03-2012, 07:28 PM   #216
nath
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by cjdstable View Post
Has anyone sent an email to Lock support in the past 3 days and received a response? I know I have not. I am trying to check on the status of a withdrawal (my first withdrawal, and probably my last on Lock, as the new software sucks and the customer service is horrible). Thanks.
I've gotten one response from them, from an e-mail I sent a couple days ago when the cashier wasn't working.

Seems like they're only acknowledging the stuff they have fixed and not answering as regards any other problems.
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Old 06-03-2012, 07:44 PM   #217
monte2115
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by cjdstable View Post
Has anyone sent an email to Lock support in the past 3 days and received a response? I know I have not. I am trying to check on the status of a withdrawal (my first withdrawal, and probably my last on Lock, as the new software sucks and the customer service is horrible). Thanks.
I am 0 for 3 in emails in the last 2 days. Before the switch I had (6) 109 trny tickets, and I was assured the tickets would carry over, I got no sticking tickets at the moment
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Old 06-03-2012, 07:59 PM   #218
DangleSauce
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Re: Lock Poker Bugs/Support

I just finished 2nd in an mtt and my account has not been credited even after I've tried logging out and then back in again.
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Old 06-03-2012, 07:59 PM   #219
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ACEvivKING View Post
Why does my antivirus say lock is unsafe and auto deletes it? Says its a suspicious cloud.
Hey, Lock support dick heads. Im trying to depo money on your ****ty little site. Having trouble DLing your POS software. You better ****ing email me soon or its back to merge with my money.
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Old 06-03-2012, 08:01 PM   #220
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by DangleSauce View Post
I just finished 2nd in an mtt and my account has not been credited even after I've tried logging out and then back in again.
bit of a delay for me too but moneys there they went close to a few hours yesterday on the delay gotta cutem some slack there trying to update points/ronin ect while the site is running at the same time ........
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Old 06-03-2012, 08:03 PM   #221
jnukem
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Re: Lock Poker Bugs/Support

I have one response via e-mail and my question was answered. I started playing on Friday June 1st and am having a great time. However, today the lock software has closed at random a few times. I tried to register for a $10 rebuy/add on tourney, the $11 was deducted but I could not take a seat. I also was playing at a cash table for about 60-90 minutes. When I left the cash table the $$ I had is not showing up in my account. I sent an e-mail but now I can't play the tourneys I wanted to play in this evening! I hope to get a response soon. I wish they had a phone # to call...
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Old 06-03-2012, 08:09 PM   #222
ACEvivKING
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ACEvivKING View Post
Why does my antivirus say lock is unsafe and auto deletes it? Says its a suspicious cloud.
Quote:
Originally Posted by ACEvivKING View Post
Hey, Lock support dick heads. Im trying to depo money on your ****ty little site. Having trouble DLing your POS software. You better ****ing email me soon or its back to merge with my money.
Quote:
Originally Posted by ACEvivKING View Post
Have 200$ BofA.
Want Carbon

Tons of trades ITT. Most likely you will be sending first. PM me. Thanks.
The clock is ticking lock poker. PM me soon or else...
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Old 06-03-2012, 08:10 PM   #223
monte2115
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ACEvivKING View Post
Hey, Lock support dick heads. Im trying to depo money on your ****ty little site. Having trouble DLing your POS software. You better ****ing email me soon or its back to merge with my money.
I went and opened a Carbon account until they get this straightened out, it is really bad right now
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Old 06-03-2012, 08:17 PM   #224
rscottsdale
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by DangleSauce View Post
I just finished 2nd in an mtt and my account has not been credited even after I've tried logging out and then back in again.
+1

Just played lots of Sngs and only buyins were deducted, no prizes credited
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Old 06-03-2012, 08:20 PM   #225
RI Don
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Re: Lock Poker Bugs/Support

My cashier is also not updated. My buy-ins were taken out but I'm done now and winnings and buyins not showing up. I emailed lock support.

I won't wait long to take my money go elsewhere, and suggest others do the same.

Step up your game, Lock aficionados.
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