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Old 06-14-2012, 06:09 PM   #401
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by glockdiesel View Post
I agree the promos are amazing!
SNITCH shill/
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Old 06-14-2012, 06:10 PM   #402
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Re: Lock Poker Bugs/Support

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If this is poker at it's best, I quit!!!!
I AGREE. Trying to develop new software with a buddy. ANYONE WHO IS INTERESTED SHOULD GET AT ME.
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Old 06-14-2012, 09:01 PM   #403
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Re: Lock Poker Bugs/Support

Is it me or it takes forever to get our tournament stats updated?
I am on the lobby and I have the same information as 1 hour ago. Not that I am gonna die from it but it does give useful information
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Old 06-14-2012, 09:37 PM   #404
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Re: Lock Poker Bugs/Support

Is anyone else having problems with the lobby? Mine isn't loading any games in either the tournament or cash game lobby.
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Old 06-14-2012, 09:50 PM   #405
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Re: Lock Poker Bugs/Support

The lobby seems to be working now, but I had to reboot the client numerous times for this to happen.
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Old 06-14-2012, 09:53 PM   #406
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Re: Lock Poker Bugs/Support

I actually like the site still. I just figure it's going through growing pains. I'm a glutton for punishment I guess. I just never had a problem depositing before and wanted to see if anyone else had a problem with the new ssn verification box.
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Old 06-14-2012, 10:22 PM   #407
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Re: Lock Poker Bugs/Support

One of my tournaments (#11255983, $15 + 1.50 rebuy) has frozen and won't load. Other tournaments are working fine.
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Old 06-14-2012, 10:24 PM   #408
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Re: Lock Poker Bugs/Support

I was in the middle of a final table and the tournament just disappeared :s. This is such an embarassing thing for a poker site ...
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Old 06-14-2012, 10:26 PM   #409
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Re: Lock Poker Bugs/Support

same here. in middle of tourny, it froze, i got kicked off now no tournys listed and i can't get back in
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Old 06-15-2012, 10:53 AM   #410
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Re: Lock Poker Bugs/Support

Are you guys getting solutions for these problems? I haven't had access to my poker computer for a couple weeks so I haven't even tried after not being able to see the cashier and then getting the 212 error code.
I'm seeing tons of problems and wondering if it's worth depositing now or not? And also what do Intertops and Cake look like at this point? Are they operating normally? I have an account for all 3 skins so just looking for information on which to deposit on.
Fwiw, Merge isn't a good option for me currently as I would have to make a substantial deposit just to get back on the network...and I'm not in the position to do so currently. Any suggestions are appreciated
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Old 06-15-2012, 12:06 PM   #411
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Re: Lock Poker Bugs/Support

Can we please get these cancelled mtts off the lobby?
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Old 06-15-2012, 12:28 PM   #412
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Pokerzhard View Post
Are you guys getting solutions for these problems? I haven't had access to my poker computer for a couple weeks so I haven't even tried after not being able to see the cashier and then getting the 212 error code.
I'm seeing tons of problems and wondering if it's worth depositing now or not? And also what do Intertops and Cake look like at this point? Are they operating normally? I have an account for all 3 skins so just looking for information on which to deposit on.
Fwiw, Merge isn't a good option for me currently as I would have to make a substantial deposit just to get back on the network...and I'm not in the position to do so currently. Any suggestions are appreciated
Cake is having similar problems. Tournies and cash games were disappearing from lobby. None of my money disappeared in limbo on cake though but cake also doesn't have a vault like lock. At this point I'm taking cake over lock for now
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Old 06-15-2012, 04:06 PM   #413
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Re: Lock Poker Bugs/Support

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Originally Posted by slimshady1999 View Post
Cake is having similar problems. Tournies and cash games were disappearing from lobby. None of my money disappeared in limbo on cake though but cake also doesn't have a vault like lock. At this point I'm taking cake over lock for now
Ok. I'll just give it another few days and then go with cake or intertops for a deposit for now. Thanks for the info
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Old 06-15-2012, 10:31 PM   #414
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Re: Lock Poker Bugs/Support

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Originally Posted by Pokerzhard View Post
Are you guys getting solutions for these problems?
almost 3 weeks and nothing.... RUN RUN RUN I TELL YOU !!!!
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Old 06-17-2012, 04:18 PM   #415
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Re: Lock Poker Bugs/Support

Lock Support - the ultimate oxymoron.

Please tell me how I'm supposed to cashout when Lock "don't do" cheques outside of the US and my Western Union withdrawal is declined (for no obvious reason)?.

I've been trying to cashout since January...
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Old 06-17-2012, 07:38 PM   #416
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Re: Lock Poker Bugs/Support

Beware: Anyone else having the issue of trying to enter a tournament multiple times unsuccessfully but the money still being taken out of the account each time?
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Old 06-17-2012, 07:41 PM   #417
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Re: Lock Poker Bugs/Support

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Originally Posted by dauntlessone View Post
Beware: Anyone else having the issue of trying to enter a tournament multiple times unsuccessfully but the money still being taken out of the account each time?
One of our servers had some issues for a couple minutes but all is back up and the funds should have returned now.

If not please send me your email so we can take a look at your account.
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Old 06-17-2012, 11:58 PM   #418
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Re: Lock Poker Bugs/Support

Hello, I have recently wanted to redeposit on lock poker after a stint back (in december?) I downloaded the client again and when I try to start it up nothing happens. I tried on my girlfriend's computer and it worked, so I know it's not a router issue however, I can't seem to be able to do anything to get it to work on my computer. Below is what I have tried: disabled all firewalls and antivirus, reinstalled .NETframework 4, ran as administer, ran in compatibility mode, every combination of these.
Windows 7 64-bit SP1 Intel Core 2 Quad CPU Q8300 @2.50 GHz 8192 MB Memory GeForce GTX 560

-thanks in advance if you can help.
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Old 06-18-2012, 01:04 AM   #419
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Re: Lock Poker Bugs/Support

Hello, When I open the client for the first time I get a message box saying "LOCKPOKERNotifier.exe has encountered a problem and needs to close. We are sorry for the inconvenience." After that I can run it but it runs real slow to the point where I can't play more than one table cause it doesn't respond in time. Is this a known problem and is there any solution? Thank you for your help.
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Old 06-18-2012, 06:09 AM   #420
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Re: Lock Poker Bugs/Support

I think FREEZING UP issues are sometimes being caused by clicking previous and next hands in the hand history.
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Old 06-18-2012, 07:31 AM   #421
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Re: Lock Poker Bugs/Support

What does this mean?...In table chat box every now and then I see system chat saying "Player X has just earned a gold card" what are the gold cards and is this only some old Cake skin thing or also on Lock? And is this both a VIP and RB thing? And where is would I find these gold cards in cashier or adm page?
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Old 06-18-2012, 08:54 PM   #422
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Re: Lock Poker Bugs/Support

OK, so I don't know how widespread this problem is, but: I play heads up cash, and sometimes when I try to join a table, it just won't load. The table stalls out on the "connecting..." dialogue indefinitely. This is a serious problem when only one open table loads at each stake.
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Old 06-19-2012, 01:22 AM   #423
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Re: Lock Poker Bugs/Support

have autorebuy on and always get sit out the hand right after i bust. yeah that makes sense. and autorebuy still doesn't work all the time
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Old 06-19-2012, 10:38 AM   #424
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Re: Lock Poker Bugs/Support

What can a RB player do with their points? I don't see where I can even use them for tournamnt buy-ins.
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Old 06-19-2012, 11:23 AM   #425
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Re: Lock Poker Bugs/Support

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What can a RB player do with their points? I don't see where I can even use them for tournamnt buy-ins.
+1
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Old 06-19-2012, 11:40 AM   #426
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ladybruin View Post
What does this mean?...In table chat box every now and then I see system chat saying "Player X has just earned a gold card" what are the gold cards and is this only some old Cake skin thing or also on Lock? And is this both a VIP and RB thing? And where is would I find these gold cards in cashier or adm page?
It's not for lock but some of the cake skins give out gold cards. They use them to buy into tourneys and stuff. They aren't really worth much anyway. You get a much better value with lock.
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Old 06-19-2012, 11:50 AM   #427
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Re: Lock Poker Bugs/Support

Just checking out the site and I'm trying to see if there are any freerolls. Clicked the freeroll tab and none show up. Is this a mistake?
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Old 06-19-2012, 03:21 PM   #428
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Re: Lock Poker Bugs/Support

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Just checking out the site and I'm trying to see if there are any freerolls. Clicked the freeroll tab and none show up. Is this a mistake?
Not a mistake. About 2.5 weeks ago I was told by customer service freerolls will be added in the future. Of course no timeframe given.
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Old 06-19-2012, 05:14 PM   #429
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Re: Lock Poker Bugs/Support

After getting fed up with the current state of affairs at BetOnline, I attempted a $200 WU deposit into LockPoker. I have been waiting all day for the funds to appear in my lock account, to no avail (supposed to take less than 30 mins). Of course email, phone, and emergency support are all nowhere to be found.
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Old 06-19-2012, 08:06 PM   #430
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Re: Lock Poker Bugs/Support

posting for a friend who doesn't have a 2+2 account: He is attempting to login to his lock account and getting a pop up that says "error 212 occured, cannot log in at this time". SN is Fre$hloot
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Old 06-19-2012, 09:18 PM   #431
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Re: Lock Poker Bugs/Support

So if I finished (on my end) an in-person cash Western Union money transfer & online deposit at 3:00pm on Tuesday, imjustshane, when should I expect to see the money in my account? Some contact from someone at Lock would be lovely. My lock poker login is MrReeee email goederta@hotmail.com
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Old 06-20-2012, 12:39 AM   #432
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Greedy284186 View Post
Hello, When I open the client for the first time I get a message box saying "LOCKPOKERNotifier.exe has encountered a problem and needs to close. We are sorry for the inconvenience." After that I can run it but it runs real slow to the point where I can't play more than one table cause it doesn't respond in time. Is this a known problem and is there any solution? Thank you for your help.
Posted this 24 hours ago and no response yet......
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Old 06-20-2012, 10:46 AM   #433
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Re: Lock Poker Bugs/Support

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Posted this 24 hours ago and no response yet......
I am not sure if this is your problem, but I was having the same issue and tried a bunch of stuff with my computer. I found that if I right clicked on Lock Poker on my desktop, and chose to run it with integrated graphics instead of my advanced grapics card, it ran with no problems.
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Old 06-21-2012, 05:54 AM   #434
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by jdr2388 View Post
I am not sure if this is your problem, but I was having the same issue and tried a bunch of stuff with my computer. I found that if I right clicked on Lock Poker on my desktop, and chose to run it with integrated graphics instead of my advanced grapics card, it ran with no problems.
I can verify this with other cake skins. Reading across forums (including commercial software), first thing I did with 2.0 client is switch to medium graphics (this also helps with the merge client). No crashing re multiple tables o lower end laptop.
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Old 06-21-2012, 04:13 PM   #435
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Re: Lock Poker Bugs/Support

Three days after handing a wad of cash to a lady in a Western Union, I still cannot play poker. It was supposed to take 30 minutes...
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Old 06-21-2012, 04:16 PM   #436
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Re: Lock Poker Bugs/Support

Make sure you put the last two names as the last name. That is usually the issue and just resubmit it after that.
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Old 06-21-2012, 09:17 PM   #437
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Mckittrick19 View Post
Was playing 2 tables of HU after falling below 100bb on one of the tables a screen would come up saying generic error. Was only happening on the table with 80bb like it was happening when it was trying to reload. We changed out that table and it went away
Had this problem today playing 6max/9max games. A couple of my tables started having this "GenericTableError"(or something along those lines) box pop up at the start of every hand. IT was really messing up multi-tabling preventing tables from popping to the front when it was my action and what not. SUPER ANNOYING
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Old 06-21-2012, 11:32 PM   #438
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Re: Lock Poker Bugs/Support

Why can't we copy and paste chat logs with this software?
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Old 06-22-2012, 12:50 AM   #439
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Re: Lock Poker Bugs/Support

Hello. I do not understand, after the network moved LockPoker -> CakePoker payments are only possible WU or by check?
Since the ordered 2 times the output of Moneybookers, came only a failure and all ..
Support for this answer, which puts a check. But I can not do this because for me it is extremely convenient ....
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Old 06-22-2012, 07:55 AM   #440
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Re: Lock Poker Bugs/Support

Anyone else having problem with note tags not being saved? (ie colouring a player green does not save)
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Old 06-22-2012, 01:42 PM   #441
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Rapala View Post
Anyone else having problem with note tags not being saved? (ie colouring a player green does not save)
Yes...that exact thing happened to me last time I played. Hopefully a glitch that can be fixed easily.
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Old 06-22-2012, 02:49 PM   #442
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Re: Lock Poker Bugs/Support

I have not read through each page so this might be already asked. Where is the hand history file on mac?
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Old 06-22-2012, 07:22 PM   #443
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by glockdiesel View Post
Make sure you put the last two names as the last name. That is usually the issue and just resubmit it after that.
That is how is was sent. One word first name, two word last name. 4 days ago now, ahem, imjustshane, ahem. Still nothing in the account.
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Old 06-22-2012, 09:04 PM   #444
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by boldnbet View Post
I have not read through each page so this might be already asked. Where is the hand history file on mac?

I hit a royal when the promotion was going on and tried to get the hh from my mac so I could get paid. Tried forever to find the hand but it looks like the software doesn't save hands if on a mac. My numerous pms,emails, and posts all went unanswered about locating hands on mac. Wp revolution gaming
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Old 06-22-2012, 11:25 PM   #445
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Re: Lock Poker Bugs/Support

so since the move off Merge to Revolution, Lock does not support a MAC version? I havent been able to download the software for weeks and all support keeps telling me to do is un-install, delete lock folder in finder, re-install. Every time I tell them their instructions do not resolve the problem, they give me the same instructions worded differently.
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Old 06-23-2012, 12:26 PM   #446
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Re: Lock Poker Bugs/Support

PLEASE FIX THE GENERIC ERROR MESSAGE THAT POPS UP EVERYTIME A NEW HAND IS DEALT

OMG

Started on one table now doing it on half of my tables. Makes multitabling incredibly difficult
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Old 06-23-2012, 02:59 PM   #447
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Re: Lock Poker Bugs/Support

I have been playing on Lock Poker for some time. Since the switch to the new net work made me use login and pass I had forgotten it. I got the forgotten password link but when it asked for my birthday it said it didn't match the records on file. Not sure where the mistake is but keep getting the same link sent to me. Ive sent a couple of emails but no response. Questions is: How do I reset my password? I can do pretty much anything needed to verify my identity. Need Help!

malard29
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Old 06-23-2012, 04:31 PM   #448
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Re: Lock Poker Bugs/Support

Please, a time bank and a disconnect time bank. Or at least have a time bank to begin with that activates that activates when you disconnect. So tilting to lose your connection for literally 10 seconds in a big pot and then have you hand folded.
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Old 06-23-2012, 10:46 PM   #449
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Re: Lock Poker Bugs/Support

I downloaded lockpoker but the shortcut won't open up. It does for about 2 seconds and then disappears. The error on it is error crating the Web proxy specified in the 'system.net/defaultProxy' configuration section connection failed. Can anybody help me, because no one has emailed me back at lockpoker.
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Old 06-24-2012, 12:08 PM   #450
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Re: Lock Poker Bugs/Support

6 days after my WU deposit, still nothing in my account. Still no word from shane. Amateur hour.
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