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Old 02-13-2012, 12:52 PM   #106
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by OMGTIMDWAN View Post
Yo Rizen why the hell is the withdrawal that I just made via courier check in the casino show no sign of history. I get no email, and no history of the withdrawal anywhere.. Not cool! my id is IseeTheFearInU
Please PM me with an e-mail address as well (or send it to me via rizen@lockpoker.com) and I'll make sure someone contacts you ASAP.

Thanks

-Rizen
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Old 02-16-2012, 12:17 AM   #107
adept
 
Join Date: Mar 2008
Posts: 735
Re: Lock Poker Bugs/Support

I am having trouble downloading Lockpoker Software from LockPoker.eu? Any suggestions? Download button brings me to a page where it shows an error and another browser just had nothing come up..
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Old 02-16-2012, 12:55 PM   #108
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by thankjay View Post
I am having trouble downloading Lockpoker Software from LockPoker.eu? Any suggestions? Download button brings me to a page where it shows an error and another browser just had nothing come up..
Heard several reports of this but it seems to be working now. Please let me know if it's not on your end so I can have someone get in touch with you.

Thanks

-Rizen
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Old 02-21-2012, 03:04 PM   #109
journeyman
 
Join Date: Sep 2010
Posts: 303
Re: Lock Poker Bugs/Support

can someone please tell me why i dont have a cashier button on my lock screen, it just says deposit where the cashier should be. I recently got verified and had funds transfered to me, can someone please explain why it says deposit and not cashier like on carbon? thanks
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Old 02-21-2012, 08:24 PM   #110
centurion
 
Join Date: May 2009
Location: Columbus, GA
Posts: 144
Re: Lock Poker Bugs/Support

Hi Rizen,

Every night since I made a deposit (past 4 days) I been disconnecting at any random time and it seems to last anywhere from 2-5 minutes. Says not logged at the top of screen, my internet is working fine. Not really sure what the problem is.
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Old 02-22-2012, 09:53 AM   #111
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

If you send me your username/e-mail I can get it to someone at our technical team to look at. Also, if you're running an anti-virus program while you play that's known to cause similar types of problems to these, you might try turning it off while you play and see if that helps.

Thanks

-Rizen

Quote:
Originally Posted by kuroshi555 View Post
Hi Rizen,

Every night since I made a deposit (past 4 days) I been disconnecting at any random time and it seems to last anywhere from 2-5 minutes. Says not logged at the top of screen, my internet is working fine. Not really sure what the problem is.
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Old 02-22-2012, 10:52 AM   #112
veteran
 
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Join Date: Apr 2010
Location: way she goes
Posts: 2,075
Re: Lock Poker Bugs/Support

forumserver.twoplustwo.com/28/internet-poker/merge-reps-please-address-disconnected-server-1170500/
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Old 02-22-2012, 03:35 PM   #113
old hand
 
Join Date: Mar 2006
Location: At the rim
Posts: 1,388
Re: Lock Poker Bugs/Support

Agree with Max Cut. Can we get any info on the server disconnects that has been happening. For many of us (me included) right about 8:30pm eastern.

140% sure it is lock side issue..

I see you answered two posts up. And that is the same answer that support gives. This has nothing to do with user side technical error. This is mass problem.

Cheers
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Old 02-22-2012, 11:00 PM   #114
stranger
 
Join Date: Sep 2010
Posts: 5
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ziki88 View Post
My PT3 hud is no longer working for certain rebuy tournaments. I have reason to believe it has to do with the file name which now contains "%2F". I posted on PT forum but no response yet
I'm having the same problems! My hud only works with freezout tournaments.
Is there any solution yet?
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Old 02-23-2012, 12:43 AM   #115
stranger
 
Join Date: Sep 2010
Posts: 5
Re: Lock Poker Bugs/Support

"Fix for REBUY tournies will be in the next update." said a hm admin
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Old 02-23-2012, 10:40 PM   #116
banned
 
Join Date: Feb 2012
Posts: 6
Re: Lock Poker Bugs/Support

Hey Rizen,
I made an account today and was playing just fine. I won a SNG then logged off, then tried to log back in five minutes later and it tells me my account is suspended. Can you check on that please and see what the issue is? I can log into my other merge accounts just fine. My account username is "gmilder".
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Old 02-24-2012, 10:02 AM   #117
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

Can you PM me an e-mail address too? If not e-mail it to rizen@lockpoker.com and I'll have someone get back to you ASAP.

Thanks

-Rizen

Quote:
Originally Posted by jmilder09 View Post
Hey Rizen,
I made an account today and was playing just fine. I won a SNG then logged off, then tried to log back in five minutes later and it tells me my account is suspended. Can you check on that please and see what the issue is? I can log into my other merge accounts just fine. My account username is "gmilder".
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Old 02-24-2012, 10:06 AM   #118
banned
 
Join Date: Feb 2012
Posts: 6
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by LockRizen View Post
Can you PM me an e-mail address too? If not e-mail it to rizen@lockpoker.com and I'll have someone get back to you ASAP.

Thanks

-Rizen
Okay I just did. Thanks, and lmk.
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Old 02-25-2012, 03:41 PM   #119
grinder
 
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Join Date: Jun 2009
Location: SHARKBAIT OOH AHH AHH
Posts: 541
Re: Lock Poker Bugs/Support

Yo Rizen,
Whats up with the live chat? Seems like there is only someone available an hour a day if that?
But a more important question i have is while I was on vacation I lost the debit card I deposited with. Sent in verification docs including a verification form for the lost card but wanted to see if you thought theres anything else I need to do to make sure i can still get verified (ie letter from the bank, etc)
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Old 02-25-2012, 04:13 PM   #120
old hand
 
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Join Date: Feb 2012
Posts: 1,975
Re: Lock Poker Bugs/Support

I login today and see $600 missing from my account. I bring up the cashier and see that Lock transfered $600 from my poker account to the casino on their own.

Not a huge deal as it takes 2 seconds to send back, but wtf is up with that?
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