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Old 01-12-2012, 05:52 PM   #91
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Re: Lock Poker Bugs/Support

PokerTracker support kicks ass!!! They fixed this less than 24 hours after I sent them the HHs. HU ST's should now work for 2, 4, 8, 15, 21 and 55's.

A responsive support team makes all the difference.
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Old 01-14-2012, 11:15 PM   #92
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Re: Lock Poker Bugs/Support

The fact that the Rebuy and Addon problems with MTT's hasn't been fixed yet is rediculous. If you are in for one rebuy in a 2R1A and bust your stack (88 chips, not sure if that would changed what happened than with 0 chips) on the last hand, you should be able to get a rebuy and an addon. I was only allowed an addon.

Please fix this asap kthxbye.
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Old 01-16-2012, 12:15 PM   #93
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Re: Lock Poker Bugs/Support

rebuy/add on is being address in a future update, I don't have an ETA right now. I know it is being included with A LOT of other issues, so I would anticipate we're talking months, not weeks or days.

-Rizen
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Old 01-16-2012, 04:39 PM   #94
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by alassancorbe View Post
Rizen,

I've been in touch with Lock Poker support about a MTT hand history bug but the response I got suggests that the person responding has no idea that there are actually XML files that contain the hand history for a tourney (or cash game for that matter) and that the hand replayer isn't the only way to review your hand history. The problem is as follows:

For certain MTTs (I only know the $200 freerolls, but the bug might be for all MTTs since it should be the same code that runs for all MTTs), the hand history does not have the table number for each hand in the XML but instead just has "1" where one would expect the table number to be in the hand history. The table window has the correct table number so the bug seems to be the hand history writer itself.

If you want, I can send you the hand history, but if you look at the hand histories yourself, the <game id="....> line has a 'data="" ' section where you see the tourney number followed by a dash '-' and then another number that *should* be the table number if I understand this correctly, but instead is just '1' for MTTs.

Hope you are able to convey this to the programmers as I failed to in my email to support! I work on the open source FPDB poker database and HUD and we are failing to handle MTTs just like HEM fails without the table finder because of the missing table number for the table you are playing on!

Thanks.
Bump? Adding the table number to MTTs can't be that hard given that the window has it!
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Old 01-17-2012, 11:21 AM   #95
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by alassancorbe View Post
Bump? Adding the table number to MTTs can't be that hard given that the window has it!
Can you please forward your correspondence with support to rizen@lockpoker.com

Thanks

-Rizen
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Old 01-17-2012, 01:48 PM   #96
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Re: Lock Poker Bugs/Support

My fault on this one. When I like to play in the casino I transfer my poker to casino. When im done, I transfer back to poker. I have done this several times today. The last time in the casino today, I got a message saying daily transfer limit exceeded. Can someone post a link to the limits so I know to be more careful in this matter for the future.

TY
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Old 01-18-2012, 01:40 AM   #97
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Re: Lock Poker Bugs/Support

Do player to player transfers qualify for deposit bonuses?
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Old 01-18-2012, 09:33 AM   #98
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Re: Lock Poker Bugs/Support

I downloaded lock for the 1st time today and made a small deposit of $57. The money came off my moneybookers skrill account, but was not credited to my lock poker acc?
The ref number was ####.

Last edited by LockRizen; 01-18-2012 at 10:22 AM. Reason: edited out # to be safe
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Old 01-18-2012, 09:36 AM   #99
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Re: Lock Poker Bugs/Support

sorry that is the moneybookers ref #.
my alias is nuttsoo and email cent7@ananzi.co.za.
Ive tried to send support few emails without a reply.
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Old 02-01-2012, 01:50 AM   #100
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Re: Lock Poker Bugs/Support

I'm not sure if this has been addressed, but is it a Lock-wide problem that the Client and tournament lobbies do not update in real time? When playing an MTT, if I open the tournament lobby I have to wait upwards of one minute for it to update to the current standings. This is a pretty annoying problem, although not the end of the world.
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Old 02-01-2012, 04:47 AM   #101
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Re: Lock Poker Bugs/Support

How come sometimes when it's hand-for-hand with 11 people left, and someone gets knocked out, particularly at the table with 5 players, the tables don't always merge right away?
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Old 02-04-2012, 08:29 PM   #102
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Re: Lock Poker Bugs/Support

Just put some monies back on Lock. HUD for PT only being displayed on bad beat tables? Hand histories are being tracked for all tables. Anyone else experiencing this problem?
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Old 02-07-2012, 03:23 PM   #103
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Re: Lock Poker Bugs/Support

My PT3 hud is no longer working for certain rebuy tournaments. I have reason to believe it has to do with the file name which now contains "%2F". I posted on PT forum but no response yet
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Old 02-08-2012, 07:13 PM   #104
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Anybody have a link to what was fixed in the recent client upgrade?
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Old 02-13-2012, 12:19 AM   #105
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by LockRizen View Post
Can you please forward your correspondence with support to rizen@lockpoker.com

Thanks

-Rizen
Yo Rizen why the hell is the withdrawal that I just made via courier check in the casino show no sign of history. I get no email, and no history of the withdrawal anywhere.. Not cool! my id is IseeTheFearInU
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