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Old 11-13-2011, 01:03 AM   #61
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Re: Lock Poker Bugs/Support

The terms and conditions say, " You will not use any software programs which are designed to provide you with assistance in accessing, compiling or calculating information on other users of the website or players of the Games." .

This seems to pretty clearly indicate that PT3 & HEM cannot be used. But I have seen people on this forum talk about using HEM on Lock. What's going on?
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Old 11-15-2011, 10:21 AM   #62
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Kittens View Post
The terms and conditions say, " You will not use any software programs which are designed to provide you with assistance in accessing, compiling or calculating information on other users of the website or players of the Games." .

This seems to pretty clearly indicate that PT3 & HEM cannot be used. But I have seen people on this forum talk about using HEM on Lock. What's going on?
I believe the distinction is that PT3 & HEM just provide access to hands you've played, and this is referring to programs that use shared databases/information.

Thanks

-Rizen
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Old 12-07-2011, 12:12 AM   #63
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Re: Lock Poker Bugs/Support

I can get HEM to work. But the HUD only seems to work on tables with 9 players or less. So that means it won't work for me on SNGs and tournaments..

Does anyone else have the same problem or know what I should do about mine?
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Old 12-07-2011, 01:24 PM   #64
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Re: Lock Poker Bugs/Support

live help inactive today?
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Old 12-21-2011, 12:21 AM   #65
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Re: Lock Poker Bugs/Support

I cannot seem to get HEM working for Lock. Is it true Lock does support HEM and PT3

Also, is Table Ninja supported by Lock? If not, are there any other hot-key programs that can be used?

Thank you!
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Old 12-26-2011, 07:28 PM   #66
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Re: Lock Poker Bugs/Support

Anyone get the glitch to where they can bring up their vault and see their balances but can't actually access the vault to move funds?
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Old 12-29-2011, 02:45 PM   #67
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Re: Lock Poker Bugs/Support

We do not support them, however they are currently allowed. Both programs have their own support teams which can help you. Table Ninja last I knew did not work with Lock, but there is a program called Merge Keys I believe (you can search the forums for it) that does work.

Thanks

-Rizen

Quote:
Originally Posted by hof View Post
I cannot seem to get HEM working for Lock. Is it true Lock does support HEM and PT3

Also, is Table Ninja supported by Lock? If not, are there any other hot-key programs that can be used?

Thank you!
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Old 12-29-2011, 03:08 PM   #68
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Re: Lock Poker Bugs/Support

hof -> try these two sites... www.runbetterpoker.com and www.stackandtile.com
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Old 12-31-2011, 01:42 PM   #69
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Re: Lock Poker Bugs/Support

Random question -- is there a way to remove to banner add at the bottom of each table? No biggy, but it's just annoying to look at.
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Old 12-31-2011, 02:08 PM   #70
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by slowcheetah1 View Post
Random question -- is there a way to remove to banner add at the bottom of each table? No biggy, but it's just annoying to look at.
I think it's 'Show news in game' under Settings>General tab.
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Old 12-31-2011, 02:15 PM   #71
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by JayA View Post
I think it's 'Show news in game' under Settings>General tab.
Thanks!
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Old 01-03-2012, 06:52 AM   #72
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Re: Lock Poker Bugs/Support

hello,

quick questions about lockpoker rakeback:

blackvip requires 1000$ rake / month and gives 30% + 10% rakeback?
blackvip elite requires 5000$ / month and gives 35% + 10% rakeback?

also read about long cashouts (thread in this forum), any comments on that?

regards
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Old 01-03-2012, 11:04 AM   #73
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Re: Lock Poker Bugs/Support

Essentially yes. The 10% is points exchange in your vault and the 30 and 35% are nightly cash back (essentially rakeback).

Last I knew cash out times were 3-4 weeks, but I've heard some reports of longer again lately, I don't know if that's related to the holidays or a back log, I will check.

-Rizen

Quote:
Originally Posted by epix- View Post
hello,

quick questions about lockpoker rakeback:

blackvip requires 1000$ rake / month and gives 30% + 10% rakeback?
blackvip elite requires 5000$ / month and gives 35% + 10% rakeback?

also read about long cashouts (thread in this forum), any comments on that?

regards
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Old 01-03-2012, 03:08 PM   #74
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Re: Lock Poker Bugs/Support

thanks for the quick answer rizen

one more question about those 10% points exchange:
what happens if i only have lets say 950 points in a month and the month is ending. do the 950 points get deleted and i cant claim the 1000point/10$ bonus?
or do the points stay?
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Old 01-03-2012, 04:58 PM   #75
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by epix- View Post
thanks for the quick answer rizen

one more question about those 10% points exchange:
what happens if i only have lets say 950 points in a month and the month is ending. do the 950 points get deleted and i cant claim the 1000point/10$ bonus?
or do the points stay?
Our VIP works differently, you could exchange the 950 pts from $9.50, or you could roll them over to the next month and wait for 1000. You can exchange any # over 100 at any time for .01/pt.

Thanks

-Rizen
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