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Old 10-02-2011, 07:58 AM   #46
newbie
 
Join Date: Oct 2011
Posts: 34
Re: Lock Poker Bugs/Support

Any advice on best way to cash out Badbeat win from Lock Poker! I want to do the right steps to start with to prevent problems. From the looks of this thread maybe contacting Rizen is the best way to start!?
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Old 10-05-2011, 10:30 PM   #47
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Posts: 359
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by talcomtanding View Post
Rizen,

It's been a week since I last said anything to you here on 2+2 and I haven't seen you reply. I would like to know if you recieved an email from me at rizen@lockpoker.com

If you have then you say you've responded and I haven't recieved it so we need to figure out another way for me to recieve it ie: sending it to a different email that I have ownership of.

If you have not recieved anything from me then we need to figure out another way for you to recieve them. As I'm starting to have the feeling that lockpoker.com has my email address banned or something of that nature.

All that I know is I need for you to communicate with me here so that we can make a plan of action because as of right now this is getting nowhere. I'm sure you can understand why I'm being so presistant but it's going on 5 months since I requested my cash out. I gave Lock extra time thinking that the slow processing had something to do with USA players no longer being accepted at the site. However seeing and hearing that others have recieved their cashouts without delay there has to be another reason and I want to know what it is and when I can expect my cash. If it was $100 or $200 it's wouldn't be a big deal but we're talking $2000+. Perhaps Lock should be me a standard interest on my money?

Very Truly Yours;

Talcomtanding
Hi sir,

Rizen is out of town for this week, if this is still an existing problem feel free to PM me and I will try and get you the appropriate help that you need. If you have gotten in touch with anyone at Lock, let me know who and that will help speed up the process.

Thanks for your time.
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Old 10-06-2011, 11:01 AM   #48
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Re: Lock Poker Bugs/Support

rebuys need to be re-evaluated. It's a shame that you cant do the following
-add a rebuy before the 1st hand is played
-auto double rebuy
-double rebuy the hand played before addon. You get one rebuy and are offered addon, if you try to do two it says you have too much to rebuy
-auto add on

I believe that by making these changes you'll see a decrease in rebuy overlays and it will make for a much better multitabling experience for your regs
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Old 10-10-2011, 09:39 PM   #49
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Re: Lock Poker Bugs/Support

Why are there two different $6 HU turbos which appear to have exactly the same blind structure, starting stacks and speed -- one of them awards 2.5 VIP points and the other awards 3 points???

One has the turbo & HU legend (3pts) and the other only the turbo legend (2.5pts). Other than that, I can't find a difference between them.

Last edited by TheLusty; 10-10-2011 at 09:46 PM.
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Old 10-11-2011, 06:10 PM   #50
grinder
 
Join Date: Oct 2008
Location: Bumhunters anonymous
Posts: 582
Re: Lock Poker Bugs/Support

The LOCK VAULT is not working properly

I am trying to take my money out of the vault and this keeps coming up

An error has occured. The issue has been reported to the development team.
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Old 10-12-2011, 02:44 PM   #51
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Join Date: Oct 2008
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Posts: 582
Re: Lock Poker Bugs/Support

VAULT is now working properly thanks
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Old 10-18-2011, 02:31 AM   #52
journeyman
 
Join Date: Nov 2010
Posts: 228
Re: Lock Poker Bugs/Support

once again the software starts lagging so i log out to try to log back in and i cant wtf
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Old 10-25-2011, 04:01 AM   #53
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Join Date: Oct 2011
Location: Luckbox Ave. Ohio
Posts: 80
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ivegotstylekid View Post
rebuys need to be re-evaluated. It's a shame that you cant do the following
-add a rebuy before the 1st hand is played
-auto double rebuy
-double rebuy the hand played before addon. You get one rebuy and are offered addon, if you try to do two it says you have too much to rebuy
-auto add on

I believe that by making these changes you'll see a decrease in rebuy overlays and it will make for a much better multitabling experience for your regs
This is very annoying. I am glad you pointed this out. Lock, please fix this issue.
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Old 10-25-2011, 04:04 AM   #54
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Join Date: Oct 2011
Location: Luckbox Ave. Ohio
Posts: 80
Re: Lock Poker Bugs/Support

Has anyone else had problems with the hand history? It seems a couple times a week that when I hit the history button, instead of the hand viewer, I get just folders from previous sessions. Sometimes it will have a folder with the present session and sometimes not. Either way it is annoying to have to find the right folder just to see the previous hand.
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Old 10-25-2011, 01:04 PM   #55
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Re: Lock Poker Bugs/Support

Eric,

With the recent thread that was started in NVG about bots I sent the following email to lock support


"Hi,

Poker bots are becoming a serious issue and threaten the viability of the online poker industry-wide. These bots are better than ever before and teams of really really smart people are working together in an effort to improve them even further. Poker sites need to take this very seriously and should work together to combat this issue as effectively and quickly as possible.

For online poker's future and for the benefit of everyone who is involved in this industry, I urge you to please collaborate with other networks/poker sites in developing ways to make poker bots more difficult to create and less effective. If you do not collaborate then you are not doing everything in your power to stop this epidemic.

A discussion on TwoPlusTwo's forums is ongoing about this issue with suggestions and ideas from other players: http://forumserver.twoplustwo.com/29...-know-1116939/.

Thank you for reading"


After about a day I received the following response which was completely unrelated and shockingly off topic


"Hi Kevin,

Thank you for the email.

We have put the appropriate steps in place to ensure we stay online for all our players. It is business as usual for Lock with both our US and International players are receiving payouts without issue.

We thank you for your loyalty to Lock and hope this eases any unsettling feelings.
sincere regards,

Craig

---
CSR, Lock Support"



I'm curious if this could maybe be pushed up the ladder to somebody who could actually give me a related response to ensure the issue is not irrelevant to the site? It is not irrelevant to the site correct? My account name is YoureGoodButImLucky so the support member can look up my contact info. Thanks
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Old 10-28-2011, 01:49 PM   #56
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

kevin - responded to this in the other thread, but I'll make sure it gets in front of the right people, and it's definitely not irrelevant.

Thanks

-Rizen
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Old 10-30-2011, 06:45 PM   #57
stranger
 
Join Date: Oct 2011
Posts: 1
Re: Lock Poker Bugs/Support

My Vault is not showing up anymore on the stats button. I just took money out two days ago and now I don't even see the vault. Is anyone else having this problem?
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Old 11-03-2011, 10:43 AM   #58
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by TheLusty View Post
Why are there two different $6 HU turbos which appear to have exactly the same blind structure, starting stacks and speed -- one of them awards 2.5 VIP points and the other awards 3 points???

One has the turbo & HU legend (3pts) and the other only the turbo legend (2.5pts). Other than that, I can't find a difference between them.
I'm going to bump this out of pure optimism that anyone from Lock actually reads this thread. It isn't that big a deal but I thought an answer might be in order. TYTY
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Old 11-04-2011, 04:46 AM   #59
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Posts: 127
Re: Lock Poker Bugs/Support

Could you make the VIP program more clear?

if i qualify for silver on the 20th, when does the 20% cashback begin and end?

Could you make a spot on the lobby that shows current VIP level?
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Old 11-06-2011, 12:35 PM   #60
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Re: Lock Poker Bugs/Support

Can I sports bet on the casino side? I can't seem to find the section. 25 minutes until the game starts! anyone?
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