Just email support or send the details to me and we can get that sorted for you.

My VIP status bar is simply not updating anymore. I stopped when the white catagory was all the way full, and im almost into Black already.

The progress bars show your progress for the current month, your current status is displayed above as the badge.

http://oi49.tinypic.com/2a4pphx.jpg

So you are Black VIP, and you have nearly cleared white for July already.

One of my guys was trying to login to his account today using the same password he always uses and it wouldn't work. Now the client is locked and he is unable to play awaiting a response from CS which he is concerned could take days. Any way you can expedite the process, Shane? I will send you a PM with his data. I'm pretty sure we'd all like to have him back at the tables generating rake.

I just tried to deposit $50 into my account, and it said the transaction was declined. But then I went to check my bank account, and it said that the transaction went through and that I was charged $50.83 by CHKCARDLINKTICK 21 (which is always what comes up when I deposit to Lock). So I'm wondering where my money went because clearly it was taken out of my bank account by Lock. Username Trizzle2994.

Why are you ignoring my question?
I just want to know which countries are going to withdrawal to Skrill.

Since the 'm from Italy, I made a deposit through Skrill, but the conclusion I can not order more precisely to cancel and request to withdraw is not convenient for me means.
Thank you!

ok, tried to download lock poker through an affiliate and everytime it downloaded id click the icon to run it and id get a message saying "cannot open as the file contains a virus".

so obv turned off anti vurises, restarted, uninstalled, reinstalled, restarted 20x over and i still get the same message.

cakepoker.eu downloads perfectly. so does every other poker site.

so i right clicked and had my anti virus software (bullguard) search for viruses and it returned this one:

Gen:Trojan.Heur.GZ.0i1@b4ycknj

not a huge computer guy but i assume this is a problem with the site download and not my computer...HELPPPPPPPPP

tried downloading from main site also, have also tried using both chrome and ie to open the site.


running this on windows 7

can i get opinions of other players. how many tables max (i play cash games full ring) can you play before you lag like crazy?

i seem to be able to 8 table fine but at 12 tables it lags like crazy.

also what is the maximum number of tables u can play on lock? and is it player dependent? i coulda sworn i was playing like 14 for a while but one time i couldnt get more than 12. weird.


and this lagging when multitabling is common rite? i've seen it mentioned here and there throughout other threads and wanted to make sure. cuz i play multiple sites and was experimenting to see what was the cause and i think i narrowed it down to too many tables on lock being the sole cause. sucks cuz i wish i could play more than 8 to 10 tables on lock with all the bonuses and stuff going on but guess i'll just have to stick to 8 tabling.

Every so often there is some kind of glitch on the cash game lobbies. It shows up to 20 people being active at the table. There has even been a few times that it shows me as sitting with a full stack after hours of me not playing. It can be hard to figure out which games you are actually in when trying to load of tables. Not a huge deal,but a bit of a pain when it happens.

I play 25 without a problem. The only time it lags is when you are on a waiting list for one and the option for you to play that table pops up. Once you have the tables going it runs smooth. 25 is the max for lock. I've heard people say take down the quality and turn off chat. I leave it on high quality and leave chat on and don't have any issues. Maybe it's your comp?

Some needs to check this out. ASAP!!!!!

i DEPOSITED ABOUT $300 IN 4 SEPERATE INSTANCES ON JULY 4!!

BUT WAS HIT FOR A 5TH DEPOSIT FOR $50 , THAT I DIDN'T REQUEST.

THE 5TH IS NOT CREDITED ON THE CASHIER, BUT IS THE SAME ACCOUNT THAT WAS REQUESTED THE OTHERS.

SHANE, RIZEN, LOCK SUPPORT.. .. SOME ONE TELL ME WHAT'S UP COS THIS MAKES ME NERVOUS.

hmmm might be my computer then. i actually hope so as I will be fixing that soon.

one more question. i notice sometimes when i timeout endlessly over multiple tables due to lag and table action not popping up correcting (please to fix this soon lock...) that when i try to add more tables to waitlist they come up and then disappear rite away and i won't be able to add anymore tables to the waitlist. at first i thought its cuz theres no more tables for that limit (but this doesnt make sense cuz there should always be atleast empty tables open. i.e. all tables full, new ones will get created).

does lock have a system to not allow you to multi table higher than x tables if you are a slow ass?


glock... how the heck do you 25 table lol... even with a monster computer, surely there is no setup (com and table layout) that can handle the tables not popping up when needed action.

I late regged for a tourney and for 5 minutes it was just me and someone else playing heads up at the table. Anyone else encounter something like this?

I just opened the Lock client and it showed a whole page of players at a table where there should have been only 9 and 0 waiting. I requested to be on the waiting list, an offer came up to sit at the table, and before I could sign up to the table, a dialog message came up with message that an error occurred and Lock would have to close. No mention of what kind of error. The error followed by the client closing has occurred at least 3 time in the past.

Tried installing lock but this is what happened

At first it wouldnt even open. Just pop up a grey box, then after a few seconds go away like the program never ran. Updated my .net framework to 3.5 and it finally opened.

Now when I go to click on any table though I get the following error :

Unrecoverable error occurred and program will now terminate. To trace source of the problem we created an error report.
If you agree to send error report please press yes button, thanks.

I of course clicked yes and did this a few times, and now it is not working

Can someone help me ?