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Old 10-12-2011, 02:44 PM   #51
fieldsofmars
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Re: Lock Poker Bugs/Support

VAULT is now working properly thanks
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Old 10-18-2011, 02:31 AM   #52
Hungrier22
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Re: Lock Poker Bugs/Support

once again the software starts lagging so i log out to try to log back in and i cant wtf
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Old 10-25-2011, 04:01 AM   #53
imabadplayer
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by ivegotstylekid View Post
rebuys need to be re-evaluated. It's a shame that you cant do the following
-add a rebuy before the 1st hand is played
-auto double rebuy
-double rebuy the hand played before addon. You get one rebuy and are offered addon, if you try to do two it says you have too much to rebuy
-auto add on

I believe that by making these changes you'll see a decrease in rebuy overlays and it will make for a much better multitabling experience for your regs
This is very annoying. I am glad you pointed this out. Lock, please fix this issue.
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Old 10-25-2011, 04:04 AM   #54
imabadplayer
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Re: Lock Poker Bugs/Support

Has anyone else had problems with the hand history? It seems a couple times a week that when I hit the history button, instead of the hand viewer, I get just folders from previous sessions. Sometimes it will have a folder with the present session and sometimes not. Either way it is annoying to have to find the right folder just to see the previous hand.
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Old 10-25-2011, 01:04 PM   #55
kevinb1983
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Re: Lock Poker Bugs/Support

Eric,

With the recent thread that was started in NVG about bots I sent the following email to lock support


"Hi,

Poker bots are becoming a serious issue and threaten the viability of the online poker industry-wide. These bots are better than ever before and teams of really really smart people are working together in an effort to improve them even further. Poker sites need to take this very seriously and should work together to combat this issue as effectively and quickly as possible.

For online poker's future and for the benefit of everyone who is involved in this industry, I urge you to please collaborate with other networks/poker sites in developing ways to make poker bots more difficult to create and less effective. If you do not collaborate then you are not doing everything in your power to stop this epidemic.

A discussion on TwoPlusTwo's forums is ongoing about this issue with suggestions and ideas from other players: http://forumserver.twoplustwo.com/29...-know-1116939/.

Thank you for reading"


After about a day I received the following response which was completely unrelated and shockingly off topic


"Hi Kevin,

Thank you for the email.

We have put the appropriate steps in place to ensure we stay online for all our players. It is business as usual for Lock with both our US and International players are receiving payouts without issue.

We thank you for your loyalty to Lock and hope this eases any unsettling feelings.
sincere regards,

Craig

---
CSR, Lock Support"



I'm curious if this could maybe be pushed up the ladder to somebody who could actually give me a related response to ensure the issue is not irrelevant to the site? It is not irrelevant to the site correct? My account name is YoureGoodButImLucky so the support member can look up my contact info. Thanks
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Old 10-28-2011, 01:49 PM   #56
LockRizen
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Re: Lock Poker Bugs/Support

kevin - responded to this in the other thread, but I'll make sure it gets in front of the right people, and it's definitely not irrelevant.

Thanks

-Rizen
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Old 10-30-2011, 06:45 PM   #57
cuthillindil
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Re: Lock Poker Bugs/Support

My Vault is not showing up anymore on the stats button. I just took money out two days ago and now I don't even see the vault. Is anyone else having this problem?
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Old 11-03-2011, 10:43 AM   #58
TheLusty
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by TheLusty View Post
Why are there two different $6 HU turbos which appear to have exactly the same blind structure, starting stacks and speed -- one of them awards 2.5 VIP points and the other awards 3 points???

One has the turbo & HU legend (3pts) and the other only the turbo legend (2.5pts). Other than that, I can't find a difference between them.
I'm going to bump this out of pure optimism that anyone from Lock actually reads this thread. It isn't that big a deal but I thought an answer might be in order. TYTY
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Old 11-04-2011, 04:46 AM   #59
The Chameleon
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Re: Lock Poker Bugs/Support

Could you make the VIP program more clear?

if i qualify for silver on the 20th, when does the 20% cashback begin and end?

Could you make a spot on the lobby that shows current VIP level?
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Old 11-06-2011, 01:35 PM   #60
mjcace
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Re: Lock Poker Bugs/Support

Can I sports bet on the casino side? I can't seem to find the section. 25 minutes until the game starts! anyone?
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Old 11-13-2011, 02:03 AM   #61
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Re: Lock Poker Bugs/Support

The terms and conditions say, " You will not use any software programs which are designed to provide you with assistance in accessing, compiling or calculating information on other users of the website or players of the Games." .

This seems to pretty clearly indicate that PT3 & HEM cannot be used. But I have seen people on this forum talk about using HEM on Lock. What's going on?
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Old 11-15-2011, 11:21 AM   #62
LockRizen
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by Kittens View Post
The terms and conditions say, " You will not use any software programs which are designed to provide you with assistance in accessing, compiling or calculating information on other users of the website or players of the Games." .

This seems to pretty clearly indicate that PT3 & HEM cannot be used. But I have seen people on this forum talk about using HEM on Lock. What's going on?
I believe the distinction is that PT3 & HEM just provide access to hands you've played, and this is referring to programs that use shared databases/information.

Thanks

-Rizen
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Old 12-07-2011, 01:12 AM   #63
Civoskela
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Re: Lock Poker Bugs/Support

I can get HEM to work. But the HUD only seems to work on tables with 9 players or less. So that means it won't work for me on SNGs and tournaments..

Does anyone else have the same problem or know what I should do about mine?
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Old 12-07-2011, 02:24 PM   #64
coutman
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Re: Lock Poker Bugs/Support

live help inactive today?
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Old 12-21-2011, 01:21 AM   #65
hof
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Re: Lock Poker Bugs/Support

I cannot seem to get HEM working for Lock. Is it true Lock does support HEM and PT3

Also, is Table Ninja supported by Lock? If not, are there any other hot-key programs that can be used?

Thank you!
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Old 12-26-2011, 08:28 PM   #66
JayA
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Re: Lock Poker Bugs/Support

Anyone get the glitch to where they can bring up their vault and see their balances but can't actually access the vault to move funds?
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Old 12-29-2011, 03:45 PM   #67
LockRizen
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Re: Lock Poker Bugs/Support

We do not support them, however they are currently allowed. Both programs have their own support teams which can help you. Table Ninja last I knew did not work with Lock, but there is a program called Merge Keys I believe (you can search the forums for it) that does work.

Thanks

-Rizen

Quote:
Originally Posted by hof View Post
I cannot seem to get HEM working for Lock. Is it true Lock does support HEM and PT3

Also, is Table Ninja supported by Lock? If not, are there any other hot-key programs that can be used?

Thank you!
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Old 12-29-2011, 04:08 PM   #68
vookenmeister
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Re: Lock Poker Bugs/Support

hof -> try these two sites... www.runbetterpoker.com and www.stackandtile.com
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Old 12-31-2011, 02:42 PM   #69
slowcheetah1
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Re: Lock Poker Bugs/Support

Random question -- is there a way to remove to banner add at the bottom of each table? No biggy, but it's just annoying to look at.
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Old 12-31-2011, 03:08 PM   #70
JayA
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by slowcheetah1 View Post
Random question -- is there a way to remove to banner add at the bottom of each table? No biggy, but it's just annoying to look at.
I think it's 'Show news in game' under Settings>General tab.
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Old 12-31-2011, 03:15 PM   #71
slowcheetah1
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by JayA View Post
I think it's 'Show news in game' under Settings>General tab.
Thanks!
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Old 01-03-2012, 07:52 AM   #72
epix-
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Re: Lock Poker Bugs/Support

hello,

quick questions about lockpoker rakeback:

blackvip requires 1000$ rake / month and gives 30% + 10% rakeback?
blackvip elite requires 5000$ / month and gives 35% + 10% rakeback?

also read about long cashouts (thread in this forum), any comments on that?

regards
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Old 01-03-2012, 12:04 PM   #73
LockRizen
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Re: Lock Poker Bugs/Support

Essentially yes. The 10% is points exchange in your vault and the 30 and 35% are nightly cash back (essentially rakeback).

Last I knew cash out times were 3-4 weeks, but I've heard some reports of longer again lately, I don't know if that's related to the holidays or a back log, I will check.

-Rizen

Quote:
Originally Posted by epix- View Post
hello,

quick questions about lockpoker rakeback:

blackvip requires 1000$ rake / month and gives 30% + 10% rakeback?
blackvip elite requires 5000$ / month and gives 35% + 10% rakeback?

also read about long cashouts (thread in this forum), any comments on that?

regards
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Old 01-03-2012, 04:08 PM   #74
epix-
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Re: Lock Poker Bugs/Support

thanks for the quick answer rizen

one more question about those 10% points exchange:
what happens if i only have lets say 950 points in a month and the month is ending. do the 950 points get deleted and i cant claim the 1000point/10$ bonus?
or do the points stay?
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Old 01-03-2012, 05:58 PM   #75
LockRizen
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Re: Lock Poker Bugs/Support

Quote:
Originally Posted by epix- View Post
thanks for the quick answer rizen

one more question about those 10% points exchange:
what happens if i only have lets say 950 points in a month and the month is ending. do the 950 points get deleted and i cant claim the 1000point/10$ bonus?
or do the points stay?
Our VIP works differently, you could exchange the 950 pts from $9.50, or you could roll them over to the next month and wait for 1000. You can exchange any # over 100 at any time for .01/pt.

Thanks

-Rizen
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