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Old 09-06-2011, 02:55 AM   #31
grinder
 
Join Date: Oct 2008
Posts: 577
Re: Lock Poker Bugs/Support

I noticed when I am the first to sit down at a table, then other players join. Sometimes I am not even dealt into the 1st hand because I am not in the blind or the button, and I have to wait to play a hand, even though I was the FIRST to sit at the table. This is kind of annoying.
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Old 09-08-2011, 04:51 AM   #32
grinder
 
Join Date: Oct 2007
Posts: 457
Re: Lock Poker Bugs/Support

Not sure if been asked/answered but why do all the merge super turbos show up as $11 in HEM? makes me trying to figure EV a PITA
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Old 09-10-2011, 09:12 PM   #33
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Join Date: Aug 2011
Location: horseshoe chi
Posts: 95
Re: Lock Poker Bugs/Support

We could use more of $3 donkaments 100 max and less suckout 2 outters on the river...
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Old 09-11-2011, 06:32 PM   #34
grinder
 
Join Date: Apr 2011
Location: Destroying your BBV Villain
Posts: 406
Re: Lock Poker Bugs/Support

my antivirus just identified a file in lock poker folder as a virus.
I know alot of false positives happen, but does anyone know anything about
program files/lockpoker/flashdetect.exe ?
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Old 09-15-2011, 01:04 PM   #35
stranger
 
Join Date: Sep 2011
Posts: 6
Re: Lock Poker Bugs/Support

Rizen,

Please bare with me if I lose my cool but I've got the run around and the shaft from your poker site. I tried doing a cash out for $2300 after sending all the information that I needed to send. Then after weeks of waiting you guys told me that I needed to send a copy of my credit card the deposit was made with and you would have everything to process the withdrawl so I sent one front and back. Here we are 4 months and somewhere between 50-100 emails later and I HAVE NEVER RECIEVED A REPLY!!! I'm tired of going to the mail box like a kid in a candy store thinging my check is going to come. Something needs to be done... and it needs to be done NOW! As far as I'm concerned you guys should be forced to pay me interest for sitting on my money. Anyway I'm getting mad, so I'll leave it at this and look forward to your prompt reply.

Very Truly Yours;
Lock ID: Talcomtanding
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Old 09-16-2011, 11:18 AM   #36
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

You only have 1 post so you probably can't use the PM feature on this site, but if you want to e-mail me at rizen@lockpoker.com and forward any of the relevant information I can follow up with the appropriate people ASAP. It would be nice to have at least the latest correspondence you've had with support as well, but if you don't have it your Lock Poker username and registered e-mail (if it's not the one you e-mail me from) as well as anything you want to add to the below about the situation and I can make sure it's in front of the right people ASAP.

Also, I have to ask this, please make sure you've checked your spam/junk filters as well.

-Rizen

Quote:
Originally Posted by talcomtanding View Post
Rizen,

Please bare with me if I lose my cool but I've got the run around and the shaft from your poker site. I tried doing a cash out for $2300 after sending all the information that I needed to send. Then after weeks of waiting you guys told me that I needed to send a copy of my credit card the deposit was made with and you would have everything to process the withdrawl so I sent one front and back. Here we are 4 months and somewhere between 50-100 emails later and I HAVE NEVER RECIEVED A REPLY!!! I'm tired of going to the mail box like a kid in a candy store thinging my check is going to come. Something needs to be done... and it needs to be done NOW! As far as I'm concerned you guys should be forced to pay me interest for sitting on my money. Anyway I'm getting mad, so I'll leave it at this and look forward to your prompt reply.

Very Truly Yours;
Lock ID: Talcomtanding
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Old 09-16-2011, 11:19 PM   #37
old hand
 
Join Date: Jan 2011
Location: Indiana
Posts: 1,790
Re: Lock Poker Bugs/Support

Hey guys. I've been dealing with a very poor connection with the Lock client all day, despite the fact that my wireless internet seems to be running okay (videos are loading at normal speeds and such). I'm pretty confident that it's a problem on my end either with my computer or the wifi, but I just want to check in and see if anybody else has been having issues.

Anybody in a similar boat?
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Old 09-21-2011, 01:50 AM   #38
stranger
 
Join Date: Sep 2011
Posts: 6
Re: Lock Poker Bugs/Support

Rizen,

Just wanted to make sure that you got my reply I sent to your email Friday night. If you have have you tried to contact me back as I haven't got anything from you if you have. Thirdly have you found anything out? Not to nag but it's been four months and I'm really kind of getting sick and tired of waiting on my cash.

Thanks again for your time in this matter;

Very Truly Yours;

Talcomtanding
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Old 09-21-2011, 12:32 PM   #39
Lock Poker Room Manager
 
Join Date: Jun 2011
Posts: 1,152
Re: Lock Poker Bugs/Support

I've responded to everything in my inbox at this point, have you still not gotten a reply from me?

-Rizen

Quote:
Originally Posted by talcomtanding View Post
Rizen,

Just wanted to make sure that you got my reply I sent to your email Friday night. If you have have you tried to contact me back as I haven't got anything from you if you have. Thirdly have you found anything out? Not to nag but it's been four months and I'm really kind of getting sick and tired of waiting on my cash.

Thanks again for your time in this matter;

Very Truly Yours;

Talcomtanding
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Old 09-21-2011, 03:17 PM   #40
stranger
 
Join Date: Sep 2011
Posts: 6
Re: Lock Poker Bugs/Support

No I haven't seen a reply. I can't pm can you pm me?
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Old 09-21-2011, 03:40 PM   #41
stranger
 
Join Date: Sep 2011
Posts: 6
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by LockRizen View Post
I've responded to everything in my inbox at this point, have you still not gotten a reply from me?

-Rizen
I just sent it again to rizen@lockpoker.com please check your inbox and ensure you have recieved it and then let me know here. Thank you.
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Old 09-24-2011, 08:08 AM   #42
stranger
 
Join Date: Sep 2011
Posts: 6
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by talcomtanding View Post
I just sent it again to rizen@lockpoker.com please check your inbox and ensure you have recieved it and then let me know here. Thank you.
*sighs* I'm starting to think this is going to get me a far as trying to contact support which will never reply to me. If you haven't got the e-mail is there a way they have my email address restricted or something. You have to understand where I'm coming from Rizen because if it was you, you too would feel this is COMPLETELY unacceptable. I suggest something be done and done soon or I will go on the largest public assult of Lock that I can create. You nor anyone you know would be happy about waiting 4 months for their money and then not even having someone contact you to let you know what is going on. I'm tired of playing games, I'm tired of waiting, and I'm tired of being jacked around. I want answers NOW not well at the rate it's been going... never!
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Old 09-24-2011, 09:24 AM   #43
old hand
 
Join Date: Oct 2010
Posts: 1,258
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by talcomtanding View Post
*sighs* I'm starting to think this is going to get me a far as trying to contact support which will never reply to me. If you haven't got the e-mail is there a way they have my email address restricted or something. You have to understand where I'm coming from Rizen because if it was you, you too would feel this is COMPLETELY unacceptable. I suggest something be done and done soon or I will go on the largest public assult of Lock that I can create. You nor anyone you know would be happy about waiting 4 months for their money and then not even having someone contact you to let you know what is going on. I'm tired of playing games, I'm tired of waiting, and I'm tired of being jacked around. I want answers NOW not well at the rate it's been going... never!
I'm very sympathetic toward your situation as 4months is a travesty to be waiting for a cashout. However my experience with Rizen has been nothing but phenomenal. The guy responds to each of my emails very promptly and gets the situations I ask him to handle taken care of.

If the man says he e-mailed you then I 100% take his word for it. This leads me to believe lock poker emails are going to your spam folder or somewhere you are unable to find them currently.

Again I am very sympathetic to your situation and frankly think you are handling it quite well. However judging by my experience with Rizen and other experiences I've read about I have to believe there is a disconnect in the communication lines somewhere and Lock Poker has been contacting you without your knowledge.

Just my .02. Hope this gets worked out for you asap.
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Old 09-28-2011, 04:52 PM   #44
stranger
 
Join Date: Sep 2011
Posts: 6
Re: Lock Poker Bugs/Support

Quote:
Originally Posted by LockRizen View Post
I've responded to everything in my inbox at this point, have you still not gotten a reply from me?

-Rizen
Rizen,

It's been a week since I last said anything to you here on 2+2 and I haven't seen you reply. I would like to know if you recieved an email from me at rizen@lockpoker.com

If you have then you say you've responded and I haven't recieved it so we need to figure out another way for me to recieve it ie: sending it to a different email that I have ownership of.

If you have not recieved anything from me then we need to figure out another way for you to recieve them. As I'm starting to have the feeling that lockpoker.com has my email address banned or something of that nature.

All that I know is I need for you to communicate with me here so that we can make a plan of action because as of right now this is getting nowhere. I'm sure you can understand why I'm being so presistant but it's going on 5 months since I requested my cash out. I gave Lock extra time thinking that the slow processing had something to do with USA players no longer being accepted at the site. However seeing and hearing that others have recieved their cashouts without delay there has to be another reason and I want to know what it is and when I can expect my cash. If it was $100 or $200 it's wouldn't be a big deal but we're talking $2000+. Perhaps Lock should be me a standard interest on my money?

Very Truly Yours;

Talcomtanding
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Old 10-01-2011, 07:27 PM   #45
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Posts: 5,332
Re: Lock Poker Bugs/Support

When are we going to be able to transfer between all skins on the Merge network?
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