GREAT NEWS

REQUESTED ON 7/14
GOT EMAIL WITH PAYOUT INFO FOR PICKUP TODAY 7/27


ONLY 1 DAY PAST THE TIMEFRAME I WAS GIVEN

NOW IF I CAN JUST GET MY 10% FEE REFUND BACK RIZEN?
THAT WOULD BE ICING ON THE CAKE FOR A PLAYER THAT WANTS TO KEEP PLAYING HERE. THANKS

Just an update on the bounced check seems like it will all work out .

I got this email.

Hello,

I have forward your email to our 3rd party check processor who are looking into this issue. Please send us a screenshot of the returned check, and let us know all fees incurred due to this check error and will of course, compensate you. Our sincerest apologies and are putting the appropriate steps in place to ensure we avoid this in the future.
All my best,

Elle

---
CSR, Lock Support



I responded with the necessary stuff and got this email this morning:



Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

John

---
CSR, Lock Support

Hi,

For the past week, every time I try to go into my cashier it says "Account has been held" I can do everything else on the site just fine. I think this happened when I asked support to block my casino access. Now I can't get into my cashier to deposit/withdraw/ transfer/ check balance. This has been ongoing for a WEEK! After numerous emails to support with standard canned responses and not even fixing the problem I am getting real frustrated.

Please fix this.

My sn is - Sixers11

If you self exclude from casino you won't have cashier access. You'll have to do everything through support manually. Usually support is really good about warning people about that when they ask to self-exclude.

If you're having an issue getting the help from support forward your last correspondence to me at rizen@lockpoker.com and I'll make sure you get a good response.

Thanks

-Rizen

Yeah they didn't tell me this. Obviously I want access to the casino back... jeez, how hard is this to understand. Its just ridiculous I have to go through all this to get access to my cashier back. Please give me access to the casino back so I can use my cashier.

I've asked them to return your casino access.

Thanks

-Rizen

Hi guys,

what is the VAULT on the cashier page and how long does it take for a WU to process?

Another day and this issue is still not resolved. Can you please just have my entire balance cashed out via WU. I do not wish to play on this site anymore.

Once again my sn is Sixers11

Yeah, Cashier has been "reviewing" my bounced check for awhile now. Bank called Monday to inform me that it had bounced (in case I hadn't noticed) sigh, wonder when the "cashiers" department will get ahold of me... according to support

"Due to the nature of the queries dealt with by our Cashiers it may take longer to receive a reply than from the Support Department."

Hope this doesnt mean weeks longer, or even worse a FTP meltdown ... lol I will just assume I will hear back by the end of the week... but I have been wrong before.

"Live Chat Support is Offline".... whats new

Haha yeah there's really no words for that.

I think Rizen has given up on me... emailed him this morning and even though its only been 3hrs, he has been online a lot and I guess Im just used to his speedy responses... meh, maybe he is cooking a turkey or roast, or something else that takes time, and a bit of attention

This has still not been resolved. How hard is it? It should be an easy fix. No? I've now sent support a few messages to have my entire balance withdrawn via WU and I have not gotten a response. I am getting very frustrated and impatient. I just want my money and to be done with Lock Poker. Can you please have this expedited.

Hi Rizen,

I recently made a deposit using western union. I entered the name correctly and received the MTCN # and have sent the money. I logged into lock software and tried to enter it in and it says my deposit has been cancelled and to contact customer services. I have emailed and called multiple times and have not heard anything back. Can you please help???

can anyone help me on why the sound doesnt work in this "new" software?

i emailed support but obviously they are useless.....

Forward your last e-mail to them to rizen@lockpoker.com and I'll make sure someone gets in touch with you ASAP.

Thanks

-Rizen

Thanks Rizen. I just forwarded you my last email to them.

My sound has always worked fine on both of my PC's. I'm sure you have done the obvious stuff like checking the sound settings in the client and the volume. I haven't read too many posts regarding sound issues. If you have another computer available, try installing there as a test. Good luck.

Trying to connect to the software, but get this error;

'error 116: Security settings or date settings incorrect'

Yesterday i could login normally, please assist

If you are already registered for a tournament, say the Sunday 100k or now the 110k and you win a satelite for it, do you get another ticket that is ONLY good for that?

Make sure cookies are enabled and check your Date and Time Settings to make sure they are correct. May be an easy fix.

Hmmm, very interesting. I just tried to log in and am getting the same error. My security and time settings are correct as far as I can see.
Shane or Rizen, any help here?

I am getting this same error.

Seriously? Seriously? WTF?

Im getting the same thing. Error 116 Security Certificate or date settings incorrect. Any help?

I'm getting the same error 116 code. Happened during my session actually. One my table i was playing at suddenly had the connecting circle to it so I closed it and then another one immediately got the same thing. So I tried restarting lock and got this error instead.

Same thing here, after having no issues yesterday. Sighhhhhhhhhhh.

I emailed them a few months ago asking when they were going to improve the graphics and bring back the Stud games that they had a few months ago before the "update" and was told it would be a month. I'm about done with this site. It's going way downhill.