Lock Poker Bugs/Support - Page 19 - Two Plus Two

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Lock Poker Bugs/Support

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06-24-2012 , 12:23 PM

#451

MrRee

stranger

Join Date: Jun 2012 Posts: 10

AND Western Union says that there is no hold on the transfer, and that the money has been available for pick-up from the beginning, i.e. 6 days ago...

06-24-2012 , 04:43 PM

#452

monte2115

newbie

Join Date: Dec 2011 Posts: 46

Site appears to be down....AGAIN. This is painful. How hard is it to have software that mostly works?

06-24-2012 , 06:08 PM

#453

S_Ike

centurion

Join Date: Oct 2011 Posts: 110

Please fix admin page all stats icons still not showing up and vault still not working.

06-25-2012 , 12:01 AM

#454

LossLeader

enthusiast

Join Date: Mar 2008 Posts: 59

~~ just a update on the Support of Lock poker ~~~

24 days & counting from last email ... no Junk email filters .. nope .. THEY JUST DON'T CARE ~

06-26-2012 , 08:36 AM

#455

Schwatt

Pooh-Bah

Join Date: Jun 2005 Posts: 4,521

I think its safe to say an email from 24 days ago isn't gonna get read. Send another one IMO.

06-26-2012 , 02:06 PM

#456

AUGUY55

Carpal \'Tunnel

Join Date: Sep 2008 Posts: 22,553

Quote:

Originally Posted by S_Ike

Please fix admin page all stats icons still not showing up and vault still not working.

My vault and stats page work perfectly fine FWIW.

The problem is probably with your account. PM Shane ldo.

06-26-2012 , 02:11 PM

#457

BrianRx74

grinder

Join Date: Feb 2009 Posts: 458

Quote:

Originally Posted by AUGUY55

My vault and stats page work perfectly fine FWIW.

The problem is probably with your account. PM Shane ldo.

Are RB players eligible for the vault or is that a VIP exclusive? I have the points for my vault, but it still isn't activated. No response from last PM to Shane.

06-26-2012 , 02:18 PM

#458

AUGUY55

Carpal \'Tunnel

Join Date: Sep 2008 Posts: 22,553

Well, I've had the vault activated since Lock was on Merge. While Lock was on merge I was a VIP white level. I had my vault activated then.

When lock moved over to cake, I switched to Rakeback and kept my vault.

So yeah, pm shane because I have no idea. You should be able to activate the vault being a RB player if you rake about 100 a month.

The vault is not exclusive to VIP players, or at least, it shouldn't be.

06-26-2012 , 02:22 PM

#459

BrianRx74

grinder

Join Date: Feb 2009 Posts: 458

Thanks...will PM Shane again. Not the end of the world if it never activates, but it seems like a nice layer of security.

06-26-2012 , 09:16 PM

#460

-Gio-

journeyman

Join Date: Mar 2011 Posts: 350

Why the lobby of the tournament is always changing? I mean there are X players registered and you can see the prizes for Y players ITM and then BOOM everything is gone and you see all the prize pool for 1 player which is obviously not the case but you can't really see the proper prize pool distribution. It sucks!

06-27-2012 , 09:55 AM

#461

paulsarver

banned

Join Date: Jun 2012 Posts: 9

Quote:

Originally Posted by -Gio-

noticed that last night as well..very annoying

06-27-2012 , 10:00 AM

#462

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by BrianRx74

Thanks...will PM Shane again. Not the end of the world if it never activates, but it seems like a nice layer of security.

Yeah - if you e-mail support and just ask to have it activated they should do that for you. If you want to CC me (rizen@lockpoker.com) I'll follow up and make sure it happens.

Thanks

-Rizen

06-27-2012 , 10:01 AM

#463

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by LossLeader

~~ just a update on the Support of Lock poker ~~~

24 days & counting from last email ... no Junk email filters .. nope .. THEY JUST DON'T CARE ~

Can you forward the last e-mail to me (rizen@lockpoker.com) and I'll make sure someone looks and responds today.

Thanks

-Rizen

06-27-2012 , 10:03 AM

#464

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by NxtWrldChamp

PLEASE FIX THE GENERIC ERROR MESSAGE THAT POPS UP EVERYTIME A NEW HAND IS DEALT

OMG

Started on one table now doing it on half of my tables. Makes multitabling incredibly difficult

Do you have auto top-up enabled and don't have enough funds in your account to reload? This is when I typically see this error, I've already reported it but if there is something else causing it please let me know.

Thanks

-Rizen

06-27-2012 , 10:05 AM

#465

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by boldnbet

I have not read through each page so this might be already asked. Where is the hand history file on mac?

Mac - Home Directory > Library > LockPoker > History

I don't use a mac but this is the path I was told.

Thanks

-Rizen

06-27-2012 , 10:38 AM

#466

kaptec

centurion

Join Date: Aug 2010 Posts: 102

I cant register for any tournaments. I get this error:

Tournament Registration Failed, Tournament registration failed exception -
Cannon complete tournament registration for 11358635.

This happens for hyper turbo sngs also. This just started today, as yesterday it was fine.

06-27-2012 , 10:41 AM

#467

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by kaptec

Is this a SnG or a MTT? Normally this error is because the tournament is no longer allowing registrations (in the case of hyper turbos because they've already started).

Has the lobby updated (ie you could be trying to register for old tournaments)? Does the error persist if you restart the software? Please let me know either way so I can pass the appropriate bug report along.

Thanks

-Rizen

06-27-2012 , 10:47 AM

#468

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Almost everyone sitting out everywhere. I'm stuck on 2 tables sitting out. Can't leave. Fix please!

06-27-2012 , 10:49 AM

#469

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by QuadSuited

Almost everyone sitting out everywhere. I'm stuck on 2 tables sitting out. Can't leave. Fix please!

Are these tournaments, cash games, SnGs? can you PM me your screen name/e-mail or e-mail me at rizen@lockpoker.com with that info? I'm in the software right now and don't see any issues but it might be specific to a few tournaments or you, so I need more information to look into it.

Thanks

-Rizen

06-27-2012 , 10:50 AM

#470

arodss3

newbie

Join Date: Sep 2011 Posts: 20

All the cash games are screwed up. Can't sit at table everyone else on the table is sitting out and can't leave. WTF

06-27-2012 , 10:52 AM

#471

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Quote:

Originally Posted by LockRizen

They are cash games. NL full ring and 6 max plo micro stakes have this problem. Probably everywhere else too.

06-27-2012 , 10:53 AM

#472

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Finally let me off.

06-27-2012 , 10:57 AM

#473

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Got on another table and left to see if it did the same thing and it let me off. Problem happened for about 10 or 15 minutes. Seems to be better now.

06-27-2012 , 11:01 AM

#474

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by QuadSuited

Got on another table and left to see if it did the same thing and it let me off. Problem happened for about 10 or 15 minutes. Seems to be better now.

Thanks for the details, I've reported it and they are aware.

-Rizen

06-27-2012 , 11:04 AM

#475

SuperDuperTilt

journeyman

Join Date: Jun 2012 Posts: 338

I won a $10 double up and the money hasn' been added to my cashier.

Can some one take a look at this? I have contacted support.

I am a little worried about this as I generally play higher stakes.

I am offline till I hear from someone anyhow.. . . Online poker and bugginess don't mix well together...XXXXXXXXXX

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