Just uninstall it

I've also been experiencing this problem for the past week, I was hoping the new update would fix it but I can't even download it to find out. Haven't played lock since I upgraded from my laptop but at that point it worked perfectly. Then my laptop died and I replaced my computer with a new desktop, the only thing that changed was I upgraded to a quad core processor with 8gb of ram, my OS is still Windows 7. This turned from an occasional problem into a constant problem.

Every time that I opened the software, I would play like 2 or 3 hands at my tables and it would freeze. Thinking HEM had something to do with it I shut it, and everything else on the computer down but it still froze. But now today, when I went to download the update I'm being told that my internet connection needs to be checked and the download doesn't ever go past 140-350kb before the download stops and I'm given that error message.

Is anyone else having problems with updating their client due to supposed internet issues? Is this something on my end or is it something on Lock's? The only thing I can think of this being on Lock's end though is maybe the server is overloaded because everyone is waking up and trying to download it all at the same time? If that isn't the case then I'm wondering if there's something on my end I can do to fix this. My computer is way better than my last one and the last one ran Lock just fine.

I'm pretty bummed because I think I'm actually one of the few people that enjoyed this software/site. I'm hoping maybe Rizen or Shane will see this or perhaps someone in this thread will have experienced my same difficulties and will have a solution? I suppose all I can do is wait, I've already been waiting a little more than a week and there's usually not much traffic on in the mornings anyway. Any help would be greatly appreciated though.

I tried going to lock poker and reinstalling it, the download link doesnt even work

I also had trouble opening the client. I uninstalled it and now I can't install it.

Has anyone found of a solution, or does anyone know when/if Lock will fix this?

Hi, Please try to see if i can get refund... even though i know i played at my own risk!!!! i wrote this article last night in suggestion box, but no service response!!!
THIS IS ABSURD!!! With the hype of Lock leaving merge for better traffic and better service is a joke!!! Today woke up was a bit excited to see new site, but instead got extremely angry when uploaded new software seen only 4 events and low guar., registered 30R 3k guar. and 10R 2k guar. around 4pm, when windows opened to start events figured lets give it a shot, didnt realize untill it was my turn to act that i have no cards(cant see them on screen on my avatar)!!!!!!!! Multiple hands went by, i kept complaining to maybe see if moderator is watching, meanwhile only had table laugh obv. WAS NOT FUNNY TO ME WHEN MY MONEY IS INVESTED!!!! HORRIBLE CHOICE TO LEAVE MERGE!!! ABOUT 7 HANDS IN WHEN IT WAS MY BIG BLIND IT WAS ON ME AND I KEPT TRYING TO PRESS FOLD AS I DID PAST 6 HANDS BUT I FELT LIKE ITS A DREAM BECAUSE THIS CANT BE SERIOUS!!!! SORRY FOR CAPS BUT THIS IS ABSURD!!! HOW CAN I GET REFUND!!!!!! IT WAS NOT OVER!!!! TRYING TO KEEP PRESSING TO SIT BACK IN, WHICH WAS DOING NOTHING, ALSO MAJOR PROBLEM NO TIME BANK, I TRIED TO EXIT THE PROGRAM WAS NOT ALLOWING ME, SHOWING QUICKLY WINDOW FORCED EXIT PROCESS AND DID NOT EXIT!!! BUT SOMEHOW MY CARDS STARTED FASHING AND I ALL OF THE SUDDEN COULD SIT BACK IN, I WAS TO IRRITATED TO PLAY OTHERWISE WOULD BREAK MY LAP TOP, TRIED TO RESTART THE MAC FEW TIMES BEFORE FINALLY FORCED EXIT ON LOCK WAS PERFORMED, ON RE START LOCK AUTO STARTED, INSANE, I TRIED A FEW TIMES TO RESTART, DIDNT WORK.... I SHUT IT DOWN AND LEFT IT ALONE FOR HOUR OR SO, WHEN TURNED IT BACK ON FINALLY EVERYTHING RESTORED TO ORIGIN ON START UP!!! EXTREMELY SORRY FOR CAPS... THIS IS MY FIRST POST ON 2P2!!! THANK YOU FOR TAKING TIME TO READ MY NONSENSE!!!!

When I click the "Cashier" button in the Lock application, it takes me to a webpage that says "To access the cashier, click the cashier button in the Lock Poker application."

Why does my 'casino' button next to the admin button in the client lobby have a bunch of question marks all over it?

It seriously looks like the joker came by to vandalize.

Also, I can't transfer money from my casino balance to my poker balance. It says error or something and talk to live support... (BUT YOU CAN'T BECAUSE LIVE SUPPORT DOESN'T EXIST HAHAHAHAHAHAHA JOKES ON YOU)

For some reason I have like 74 cents in my casino balance from a withdrawal where they made the withdrawal an even amount and put the change in my casino balance.

I just made a final table, and after my table broke, the tournament didn't re-seat me. I lost 1/4 of my stack blinding off before I re-started the software and I was given my seat. That's ridiculous and probably cost me a non-insignificant amount of equity.

Does the client take forever to load up for anybody else? Nath?

Does for me.

I've had this happen on the old Lock software....

I downloaded the new software and now I can't play real money. I checked a "vault" link I have and I still show my correct balance.

Anyone know how to get the real money to work with the new software?

Also, why doesn't the new software save my lobby "advanced filter" preferences?

MAJOR PROBLEMS WITH THE LOCK/REVOLUTION UPGRADE! OK...Yesterday,When I opened my lock software it says you need to upgrade (expected) . I do. I open software click upgrade. Afterwards, it says restart, so I do. Then when I start the new software wanting to play for the first time, I get an error message thats SAYS.....Lock Poker has encountered a serious problem an needs to close..BLAH BLAH BLAH. After several attempts and the same error message EVERY TIME, I delete the software completely and re-download from the lockpoker.eu site (expecting to possibly have to upgrade again), this time, soon as I launch, THE SAME ERROR MESSAGE POPS UP INSTANTLY! I have cleared everything Lock Poker from my MAC and downloaded the software 5 times now. Every time with the "encountered serious error" message!!! I have sent 3 emails to support since around 10PM yesterday. Still no response from Lock. Not even a automated response reply. WTF?!?! I hope this isn't sign of things to come with Revolution. Anyway, anyone else have this issue? Anyone from Lock reading this like to show they care about they're players and help me?!?!? SO FREAKING FRUSTRATED!!!!!!!!!!

+1

Lock's website interface does not recognize that we are logged in, and just asks us to click the cashier button in the application (even though this is precisely what I am doing). How is this fixed?

This happened to me twice today. I closed the client, made sure I had a good Internet connection, then loaded up lock again and it worked