Known Issue - Error Code 615 - Two Plus Two

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Known Issue - Error Code 615

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06-03-2012 , 11:04 AM

lilprog

adept

Join Date: Sep 2009 Posts: 978

Anyone?

06-03-2012 , 11:44 AM

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

Getting the error too, can't find anyone to address the issue either. =/

06-04-2012 , 01:47 PM

SiungTong

enthusiast

Join Date: Dec 2011 Posts: 55

I am as well. It's a code that states you are a fraudulent player. I emailed support but haven't gotten any response yet.

06-04-2012 , 08:55 PM

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

As SiungTong pointed out its a fraud related code.

If you guys can PM or email me your details I can pass it over with priority to the security team to look into.

06-04-2012 , 08:55 PM

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

What im dumbfounded by, is how do you get a fraudulent code doing nothing wrong?

sent email shane

06-04-2012 , 09:45 PM

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

Quote:

Originally Posted by ChameleoN89

What im dumbfounded by, is how do you get a fraudulent code doing nothing wrong?

sent email shane

These codes are brought up by automatic triggers.

06-05-2012 , 08:47 AM

kevmode

Pooh-Bah

Join Date: Dec 2009 Posts: 3,539

I am also getting this error code 615 when I try to Log in. Are there any updates on my current status as far as logging in? I would like to be able to log into the new Lock poker today if possible.

06-05-2012 , 09:21 AM

B_O_K_E

grinder

Join Date: Jul 2008 Posts: 410

Quote:

Originally Posted by kevmode

I am also getting this error code 615 when I try to Log in. Are there any updates on my current status as far as logging in? I would like to be able to log into the new Lock poker today if possible.

GL. I have been locked out for a week. Sent verification form, multiplt pics of the info they need and still nothing. Been around 6 days and absolutely zero has been accomplished. Also, contacted Emily Hope the Lock rep for 2+2 players, she said she unlocked my account, but that was obv a fib. She said she would help log me in yesterday at 9:40am, crickets ever since.

Time to wave the white flag.

Last edited by B_O_K_E; 06-05-2012 at 09:27 AM. Reason: Addition

06-05-2012 , 09:45 AM

lilprog

adept

Join Date: Sep 2009 Posts: 978

Quote:

Originally Posted by B_O_K_E

In the other thread shane said you could email him. I`m not really sure how or why mine was fixed but it was. Of course I don`t know if that means im verified or not...

06-05-2012 , 10:08 AM

#10

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

There seemed to be too many of these issues and further investigation led us to find the system was throwing false positives at us. We corrected this so anyone that was being incorrectly blocked will be able to login.

Anyone still getting this error needs to contact me so I can investigate further.

06-05-2012 , 03:42 PM

#11

SiungTong

enthusiast

Join Date: Dec 2011 Posts: 55

Still getting the error. I pmed you Shane.

06-05-2012 , 05:44 PM

#12

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

Still getting the error, sending you and every other lock rep a pm again.

06-05-2012 , 06:27 PM

#13

SiungTong

enthusiast

Join Date: Dec 2011 Posts: 55

Quote:

Originally Posted by ChameleoN89

Still getting the error, sending you and every other lock rep a pm again.

Let me know which one answers you. I've pmed Rizen and Shane and posted/written in threads on here attempting to get some sort of response from them about my account but have yet to hear anything.

06-05-2012 , 07:00 PM

#14

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

Quote:

Originally Posted by SiungTong

Let me know which one answers you. I've pmed Rizen and Shane and posted/written in threads on here attempting to get some sort of response from them about my account but have yet to hear anything.

I am in the same boat friend.

06-05-2012 , 11:40 PM

#15

kevmode

Pooh-Bah

Join Date: Dec 2009 Posts: 3,539

I am still in the same boat as well with this dam error message. What a frustrating experience this has been so far. I never had problems in the past with Lock Poker and now all of a sudden I get problems.

06-06-2012 , 01:57 AM

#16

iBust0

journeyman

Join Date: Jan 2012 Posts: 379

I too am getting the same problem , have pm;d shane if anyone gets a fix please post it here.

06-06-2012 , 11:48 AM

#17

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

Quote:

Originally Posted by kevmode

Me toooo.

06-06-2012 , 01:32 PM

#18

SiungTong

enthusiast

Join Date: Dec 2011 Posts: 55

Why have none of us gotten a reply. Not even shane is replying to this sticky anymore. Come on Lock. You have players here who r wanting to play on ur site and r completely being ignored

06-06-2012 , 06:30 PM

#19

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

I cant get back a response anywhere.. =/ maybe its time to go to carbon

06-06-2012 , 10:27 PM

#20

mjk2800

centurion

Join Date: Feb 2007 Posts: 106

Just set up my account last night, have not made a deposit or had any activity and I get an error message for fraudulent activity. NO response from spport or this Shane guy.

My drug dealer provides me better customer support when he is down. Now I remember why I stopped playing online.

Just a total joke.

Last edited by mjk2800; 06-06-2012 at 10:28 PM. Reason: Grammar

06-07-2012 , 01:49 PM

#21

mjk2800

centurion

Join Date: Feb 2007 Posts: 106

Quote:

Originally Posted by mjk2800

Shane was able to resolve this issue for me.

06-07-2012 , 03:26 PM

#22

SiungTong

enthusiast

Join Date: Dec 2011 Posts: 55

So who resolved it for you? Or what ended up happening?

06-07-2012 , 05:49 PM

#23

ChameleoN89

banned

Join Date: Jun 2012 Posts: 38

Quote:

Originally Posted by mjk2800

Shane was able to resolve this issue for me.

So I guess I need to bash Shane in order for him to respond to me and fix my issue? lol worked for you

06-07-2012 , 05:52 PM

#24

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by ChameleoN89

So I guess I need to bash Shane in order for him to respond to me and fix my issue? lol worked for you

I replied to your email about 14 hours ago.

06-07-2012 , 05:53 PM

#25

SiungTong

enthusiast

Join Date: Dec 2011 Posts: 55

Just got a response. Apparently I can't play on the site after signing up and depositing money. Too big of a "fraud risk". Because I pissed off a customer support guy on PokerHost over a year ago. Ridiculous.

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