Originally Posted by Zack Ryan
So because Larson happened to get back to you before Shane did, that is supposed to be a commentary on Shane's abilities in general? Maybe he was up working all night and decided to take a nap. Maybe he was playing with his kids. He's not at your beck and call. I'm sure he sets aside time daily, or multiple times a day, to pour through emails and 2+2.
Actually I dont have kids, if I wasnt sleeping then I was answering emails/skype/2+2 threads, just as I have been every day since the move to Revolution. In fact most days every waking minute was at my computer, its been really fun but at least the worst of it is over and we seem to be turning the corner with all the problems.
I do apologise for not getting to everyones individual messages it really has been pot luck for a lot of the time, your message has to be at the top of the tree whenever Im logged into whichever system you contact me through.
With the problems starting to slow down and an Eric sighting Im hoping we can return service to normal very shortly with a fresh batch of support staff being trained to come online in a few weeks time sure will help.