Originally Posted by markdirt
I'm curious what you told Lock support to get them to credit your balance with your missing cash winnings. I am owed cash winnings from a session (my PokerTracker shows a discrepancy with my Lock Admin page), but Lock support has told me PokerTracker is a non-verifiable source so they can't investigate the issue.
My thread is here: http://forumserver.twoplustwo.com/19.../#post34049263
I read your thread, and I think the difference between our problems is that I knew where the money was missing from. I was credited $170 to my account, $100 was from a table that would not load, despite me being at another game and clicking take my seat in the lobby. This was clearly Locks fault, and I knew where the issue was; its not the same as me saying "oh my HEM says I played 99 games today, but SS has me at 100 games, where is the missing game? I am not trying to sound condescending or anything like that, but I imagine I would have a very tough time convincing CS to give a refund without more specific details.
As for the other $70 I got back, it was because I was regged in two husngs totally 190, and I was only paid back 120. Thankfully I had made note of my balance before this, otherwise I never would have known, and would not have gotten a refund.
As I am sure this is not your fault, I wish you the best of luck in getting a refund. I can see myself being in the exact same spot as you, because I am very lax with checking my funds, because it fluctuates so much in every session. It really is a huge issue, and the main reason I wont be playing on Lock until this gets resolved.