Just decided today too try on a whim when resetting my PW I left the month to January and entered everything else my real info (my bday is in FEB) and IT WORKED. So guys if your having trouble resetting PW maybe try different months for your bday and it might resolve this problem...it worked for me.

I had been locked out since Friday and they verified my DOB/Month/zip but obviously for some reason they had wrong month

In the same boat as everyone else here. I had my password stored and missed too many attempts and now have the 212 error. I have got two emails back from support over four days that said exact same thing.
please try to login again and if necessary go to the site to reset password which has never worked for me. It always states contact customer support which i do and they send this same unhelpful reply a day later.
Hope they get this resolved so i can reset my password and play sometime.

if anyone knows how to get the reset password button to work please let me know.

matt

Anyone with the 212 error should just have to reset their password here: https://admin.lockpoker.eu/support/verification

They will need to enter their Email, DOB and Zip code.

Im told there are no other known issues so if this doesnt work please email me with your screen name so the devs can take a look at it.

Shane, is that the link you meant to give? Or is it:

https://admin.lockpoker.eu/password

doesnt matter which ever link it doesnt work!

its like they didnt read anything we posted lol

omg it just finally worked

it still does not work for me i have sent shane a pm and emails to support still getting no help

All issues with this should be permanently fixed now, please contact me if you still see any errors.

Had been playing on Lock no problem the past week and just got this code now. When I go to reset password it doesnt send any link to my email address.

im still seeing error 212

figured it out. tried forget password but lock site is not functional with chrome so tried IE. reset pass. no more code error for now.

still cannot reset password i sent pm to shane with info still have heard nothing i hope one day i will be able to access my account

I, too, have lost the ability to play there since they moved.
I don't even get far enough to talk about usernames or passwords, it won't even open the program.

I have a Macbook. There seems to be no option for Mac. It just says 'download', regardless of what kind of computer you have.
I have e-mailed them twice and have heard nothing.

what does it take to get any help

i put my correct birthdate and zip code it still does not work and getting no help from support or shane

been over two weeks now still canot get access to my account is anybody going to help me or i just donate my money to you guys