Hi,
I just have 2 questions for the Lock Rep. First, I also forgot pw and tried 3 times and got 212 error. I hit your link above for new pw, but nothing in my email. What should I do now? My 2nd question is do I have to deposit through wu to withdraw through wu? Thanks

I sent you a PM. You havent responded. I just figured out this morning I was entering the wrong pw but the reset pw link doesnt work for me

I dont even know where to start but I also am having the same problem as everyone else. I originally tried logging in by using my screen name instead of my email address and by the time I slowed down and actually paid attention to what it was asking me for I was already 10 tries in so I am assuming it locked me out

I AM NOT A MAC USER BTW

originally I kept receiving this generic email

------------------------------------------------------------------------

MAY 31, 2012 | 02:34PM EDT
Hi,

We are currently experiencing issues with our server wile switching to Revolution gaming.

This will be for a short time and we hope to have it running as quick as possible.

You will still be allowed to play with us.

Thank you so much for your patience.
All our best,

Nathan

---------------------------------------------------------------

so I messaged back explaining

now its showing me error code 212 and asking me to contact support when I try to log in.

Can you please do reset my password and send it to me or something.

I had my log in info on auto saved and im not sure what it is anymore

I hope to hear from you soon and this doesnt take days to resolve

Thank you

---------------------------------------------------------------

I get a message back saying

JUN 01, 2012 | 01:05PM EDT
Hi,

Please log in with your Email and Password. If necessary, you can reset your password here, https://admin.lockpoker.eu/password
All our best,

Nathan

--------------------------------------------------------------------

I wait about 12 hours and then I sent out an email

Ok I am still getting error 212 when I try to log in and then when I try to reset the password its telling me that I am inputing the wrong information. I know when my birthday and what my zipcode is so obviously I am inputting the right information.

What do I do now?

Thank You

----------------------------------------------------------------

I get no response so hours later I try again

can you please reset my account. Im still getting error 212 and when I go to reset my pw it tells me my information is wrong and I know my birthday and zip code is right

---------------------------------------------------------------

I get a reply from nathan

JUN 02, 2012 | 04:15AM EDT
Hi,

I recommend un-installing the Poker Client completely and reinstalling.

Please follow the instructions below to successfully un-install the Mac Client:

1. Click the Finder icon on the dock to bring up the Finder Menu Bar.
2. Holding down Option, click Go on the Menu Bar and click Library
3. Go to the Application Support folder and find the Lock Poker folder.
4. Drag the Lock Poker folder to the Trash
5. Go to the Application folder and double click Lock Poker

Then try and reinstall the Mac Client using this link, http://files.lockpoker.com/poker/cli...ckPokerMac.zip

Make sure you continue to click Next until the Application loads, as the following programs need to download as well, MSXML3 and Flash

Please log in with your Email and Password. If necessary, you can reset your password here, https://admin.lockpoker.eu/password


Please let us know if we can be of further assistance.
All our best,

Nathan

------------------------------------------------------------------

so I instantly try what he recommended and nothing works so again I sent an email


I actually have uninstalled and reinstalled lock poker for the 5th time now and still no luck. I am not a mac user so uninstalling and re installing if a fairly easy process for me

I think i know what some of the problem might be. I always had my password saved on auto log in so when I downloaded the new lock I tried to guess my password so many times that eventually it locked me out.

Now everytime I try logging in I get error 212 it keeps telling me that my account is erracountlocked.....the part I can not figure out is why when I try to reset the password its telling me that I entered the wrong information when I know I put the right birthday and zip code


Please see if there is a way for you to reset everything on your end cause im pretty sure the problem is I locked myself out of my account due to security reasons due to my multiple attempts to figure out the password

look forward to hearing from you

----------------------------------------------------------------------

So as you can see I have been recommending the same thing from minute one till right now (RESET MY ACCOUNT!!!!)

I am getting beyond frustrated right now. I see everyone with the same problem and we are all telling you the same thing which is we attempted 2 many passwords and stop trying to update your software or try whatever else crazy idea that comes 2 your mind and just take a minute to read what we are saying and just RESET our account so it can take us off the account locked status that we are under right now.

I really hope we get some sort of compensation for this because I am beyond frustrated. At this point if this doesnt get resolved very soon then the only reason I want to be able to log in my account is to be able to withdraw my funds.

I'm Locked out as well. Same problem, had password saved and forgot it. Password link on site and as provided by support continues to give, info not correct prompt, and I know it's correct. ETA of getting this resolved? How do I email you directly?

10 hours later and still nothing from anybody.

Whats funny is I have no doubt When I do receive my one a day email its going to be a generic one asking me to uninstall and reinstall lock poker or some other useless formula that will get me nowhere

this is inexcusable

At least you're getting emailed back.

I'm getting error 615 now, how to fix this?

I have not been able to access the cashier since this whole switch started, everything else was fine. Now I can't login and ended up getting the 212 error mssg. My password isn't working and I have no clue why. Will one of the reps PM me with something that will get me up and running, otherwise I'm done trying? I have been going back and forth for days, stopped to let everything straighten out, and then come back to this bs

Same and no idea

well over 24hours now and still nothing. not even a generic email.

I think tomorrow I will be calling my credit card company and disputing the charge since where I stand right now I been robbed by this site.

I think I did everything in my power to get a resolution and they obviously dont give a Ish about their customers

I just tried to register for the $109 100k gtd and it's saying "Failed to register for tournament: Cannot complete tournament registration for 11149733"

Any idea why this is happening? It lets me register for other tournaments and there's plenty of money in my account, it just won't let me register for this one.

when using the forgot password link you need to put in your 9 digit zip code xxxxx-xxxx for it to work properly.

615 is account blocked due to security purposes. Same problem Im having, they gave a reason about my IP addy coming from Europe or something. If that was the case I would never be on Lock. I send an email, they send me a return email 40 hours later with a link for verification that doesnt work. I send an email about this and 40 hours + later they resend the previous email again lol. Says to go to my player administration for the form, they must have forgotten they blocked my account. Incredible.

Boke

Got excited cor a second Axis but it didnt work

Thanks for trying anyways

Started this whole debacle with no access to the cashier which was never solved, and support and reps here just fell off face of earth. Now for 2 days been getting the 212 error code and can't get an answer as what to do next.
I emailed support and included that I wanted my email changed but couldn't access the cashier. They never responded but I'm assuming they changed it considering I couldn't get my password to work later that same day and ended up with this error code. I'm so frustrated with this whole process. I wasn't around for the heyday of online poker, but I imagine this company would have been laughed at, or avoided for other options.
Shane or Rizen, I'm sure you are working overtime to figure this out or whatever, but some answers to the basic questions will keep individuals from having to PM you when there are similar issues. Give a blanket statement or something please. It has been 5 days and still can't figure out how to log in, after a couple days of being able to log in but not access the cashier. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr