Well, 2 hours until the rake race begins and it looks like there won't be one before it starts.

I'm also still receiving the error 212 message. Hoping this gets fixed soon. Guess we will see

Really hope there's some form of compensation if this thing drags out a few days. Maybe start us off with a few K pts already, as I was planning on hitting between 3-5K per day.

yea would be nice to get this resolved soon. Lock support is great though - no response from anyone!

For real. Even if it's bad news...

Even if it's..."Well, we didn't anticipate all these issues, and we don't really want to push back the start of Ronin either, so those than can play can play, those that can't are out of luck until we resolve this issue"

I mean that'd be a horrendous decision on their end, but the lack of a voice on this matter is the most frustrating.

Hey guys, everyone with the 212 error can now access the password reset, you can go directly to it here: https://admin.lockpoker.eu/password/

I was able to access this already. When I type in the required info to reset the password it just says "contact customer support"

+1

Zero progress at this point.

i did the password reset they sent me a email then you have to put in your date of birth and zip code i did that then it says info does not match and i know i put in correct info

Same here.

The password reset finally works... for me. It was telling me to contact support, but this morning, I was able to enter my email, birthday yadayada yada and I was able to reset it and login.

when i try to reset password it asks me for date of birth and zip code it still says it does not match after finally getting email from support saying they fixed the problem can somone please help me fix this so i can have access to my account

I'm Still receiving the error 212 message. The password reset link works, but the reset does not. Please resolve this, it's now been 5 days since I've been able to access my funds in Lock Poker.

I've sent a pm to Shane, which I never heard back from, an email to Emily, which I never heard back from. If no progress is made by tonight, I will just move back to Carbon and withdraw my funds from luck as soon as this mess is cleared up. From what I've heard the games are still much better there anyways.

UPDATE GOT A EMAIL FROM NATHAN SAYING MY INFO IS CORRECT AND SHOULD WORK BUT IT DOES NOT SO I SENT ANOTHER EMAIL I GUESS I WILL GET SOME MORE BS LATER TODAY HOPEFULLY SOMONE WILL GET THIS RESOLVED

The 212 error is a bit ambiguous because it actually covers 2 very different errors.

It can mean that your account is locked because you have had too many failed password attempts, or it can mean that your account has been held by the fraud/support team.

If resetting the password doesn't work either email support or shoot me an email.