Shane told me by PM that he would.

Hence the Discussion threads.

Where else could you put them, without the usual cluster**** occurring? If you ask them in this thread, it will become a ridiculous mix of new questions, questions about old questions' answers, arguments about the trial system, and anything else that pops into people's heads.

I would hope Shane will post in the Discussion follow-up threads, because they will be on topic, not such a mess as usual, and he may choose to expand upon his original answers.

The whole reason for the experiment was that others didn't want to do that; but I could easily merge the Discussion about Q1, etc, threads into one if that's what the consensus was.

Let's give it a whirl for a few days or so. I think it's an easy system to follow, personally, as many people won't care why store items take so long to be delivered, for example, so they can simply ignore that thread and go straight from the master thread to the ones that they they are interested in. Or read any that keep being bumped, as that would indicate the content may be interesting debate.

Last but not least, again, continue to start your own threads if you wish. Ignore all those related to the experiment if you wish. The only hard and fast rule is that no one except I, Jah Onion and imjustshane can post in the master thread.

I think you are preaching to the choir with most of your points. But its blame game time. Shane and some of his supporters have been advancing the notion that the reason Shane is not in the forums and responding to questions is:

He is being insulted
He is being trolled
There are off topic posts

In other words. Its not Lock or Shanes fault. Of course Shane can always scroll through the thread, use the quote button , and respond to the questions he wishes. And skip over those that are not relevant. That fact seemed to be lost on Shane and his merry band of apologists. So give this a week and see how it shakes out. Shane wiffed on the first 3 questions, has not responded to rebuttals, and has not answered the next 3 questions. Nice work if you can get it because the questions aren't that tough.


Of course, Shanes rebuttals to Questions 1, 2,and 3 could fall off of page one unless they get a bump........................

Bro, shane has no "supporters" or "apologists". I'd certainly like to hear who you think they are. (i'm reaaaaaaaaaaallllllly hoping at least one of the names is me)

Honestly, and I mean this in no disrespectful way, it's just my personal opinion: I've been trying to understand why you post in the way that you do. Some of the questions/comments in some of your posts seemed pointless, and some almost naive. I honestly think either you're very young or are very superficial in thinking about the issues we have with lock, or a combination of the two. Or you really just can't read between the lines. This last post of yours almost cemented this notion for me.

@ vindictive: you say "what questions are there to be asked?" Well, if you feel there are no questions left to be asked, why are you ITT? why do you care about the new Q&A thread? If you have no solutions to propose, no ideas to present, why are you here complaining that we're doing something that's more work for us, no work for you and if it doesn't work hasn't done any harm?

I honestly don't get this

I just sent MH a PM and I thought I would share the gist of it here as I think it'd give some people a better idea of where this thread can go:

In the past when a question was asked and shane actually answered it, if he gave an ... unsatisfactory, or bull****, etc reply, instantly there'd be 25 posts out of which 2 would have really amazing follow up questions while the rest would be a blend of insults, trolls, weak questions, off topic questions, etc. Shane would answer one or two follow ups (usually not the tough ones) then come back in a few days when there'd be 50 new posts.

ITT we have the chance to collectively come back with a follow up that is the best we could hope for and have it be one of the 1-3 follow ups shane is going to answer. If anything, you guys should at least be curious about how that would go, especially considering no-one is doing any work other than ... asking questions? and i mean damn if there's one thing that happens a lot on the lock subforum it's bloody well gotta be "asking questions"

Chris Costigan. Why would you think I was referring to you?

Could you give me an example??? I have been called a lot of things, but naïve has never been one of them. In fact I am an extremely cynical bastard. Usually my posts have a point, its unfortunate that they may have been lost on you. But that could be my sarcasm coming through.

No. I am probably older and have a much more extensive business background than you. And I have audited many companies just like Lock. I have seen it dozens of times.

I am actually reading between the lines and this endeavor is going exactly where I thought it was going. Even this exchange.

As did yours.

there's being cynical and there's deciding when to show your cynicism. It's an important part of business called diplomacy it's also pretty much the reason you've got me figured out completely backwards
Heck I can give you an example from this same post:

the fact that you're even talking about what "supporters/apologists" of shane are doing while referring to this waste of space is mind blowing. The only time you mention this guy is when you insult him for...well pretty much anything he does, because anything he does seems to warrant insults. otherwise, he is a person of less consequence than the ****ing comma between the 9 and the 0 in my post count. and the thing is...everyone else gets that.


Okay that was a bit tongue in cheek but I guess one of the bigger examples was

if i didn't know better i'd think the person who wrote those posts was really 12.
I mean honestly, maybe it's not to do with anything but being too old to get how forums work? idk, except that #4 is something that's already happened. maybe you didn't know about it, but i've never understood exactly what good anyone thinks will come out of replacing shane. I mean... you say you have a much more extensive business background, so surely you get that if shane gets replaced by crane the answers we get will be roughly the same because it's not the rep's line, it's the company's line.

Maybe you were too involved in audits to understand the PR part of things

is this where you thought this endeavour was going? b/c this is pretty much a large part of what i had in mind when I started pushing for it:



holy **** 2+2 have actually included automerge double posts? yaaay

Jah - I meant, (and should have stated it this way), what questions are LEFT to be asked that haven't already been? NEW questions? It's all the same thing just another time frame. The questions all base themselves off Lock/Shane insinuating that changes and improvements would be made. They have not met that, so our biggest questions revolve around the idea "WHY?" or "What went wrong THIS TIME?"

Who cares, because in all honesty, they don't tell you the truth, they're NOT GOING TO tell you the truth. They are going to tell you they are continuing to work on it, and that processors are giving them troubles, especially in the U.S. How has that changed? It seems to be this safety net of an excuse that has run out of time. So please tell me how many other questions the community can come up with. All the complaints/questions are going to be related to "But Shane, you told us..." or "What have you done to fix...". What I really want to know is: What would satisfy you as an answer? What do you really think Lock is going to divulge to you through Shane other than the vague responses (not answers) that you've been given for months?

Lock plans to try and "fix" things and not answer questions. That's the approach they've taken, I've seen it long enough. When the fixing is taking too long, they stall. When they can't stall, they vanish and their response times as a whole lengthens. They don't want to do anything in regards to making themselves transparent to their customers. If they wanted to seriously answer questions, to the point where they'd satisfy curiosity in full, someone other than Shane (i.e. Jen) would be here doing so.

The smartest thing to do in my opinion would have been to go THROUGH the old Q&A thread and compile a list of the most important questions that were not answered satisfactorily, or at all. But instead, we chose to start again and ask people to request their questions all over. And then you wonder why people like myself don't see that as progress at all.

Edit: Also, Mike Haven, I said that nothing is ensuring Shane to answer the questions. I've had plenty of questions go unanswered, same with the rest of the community. Receiving a response is different than receiving an actual answer. If I ask a question and get a bs response, that's not an answer in my books. That's what I'm referring to. If every "answer" about withdrawal times is going to be responded with vaguely blaming the processors, then that's my very definition of a bs response and not actually answering a question.

that sounds like a great idea, let's do that.

complaining about something is only half the battle, coming up with a way of improving it is the crux of the matter

just remembered a question i had on my mind for shane for a while:

why are some people*, who have had cashouts pending for a LONG time, not getting *any* replies from either support or shane for lengthy periods of time?

*i can easily find examples of these people in the cashout threads


let me know what you think

So, if I "read between the lines" you would not be a big fan of Chris' work? You did not understand the point of the question.

You maybe "too young" to get the intent of a why a business participates on a forum. I am not. We could have a discussion about that and then you would indeed understand the relevance of #4 and the point I am making.

I have been involved with many situations in which the exact opposite has occurred. But I am reserving judgement.

PR is a big part of audits. PR is a big part of running a team, staff, and a business. If I took you on an audit you would see that very clearly. Audits are also about asking questions and listening. Questions that you may see as naïve or pointless are actually constructed to discern facts that are not obvious to the audience at that time. This may become more apparent to you later.

How is Shane doing on the PR side?

Do you have a time frame as to when Shane is going to answer some of the questions we have been discussing?

Honestly your heart and effort is in the right place, but seriously take a step back for a second. You know what Shane is going to say. MOST of us can already anticipate Shane's responses, that's where I don't see the point anymore in a lot of these questions. I'll give you an example by answering your question above as Shane would:

"We have been working very diligently to correct the backlog of players waiting for withdrawals and every day presents itself to be challenging in regards to tackling this. Our Support Team has been working around the clock to answer all of our customers and there are no intentions to skip anyone in particular. We are reviewing all cases individually and have been responding to concerns and questions as they come. Should anyone feel their case hasn't been responded to in a timely manner, please message me directly with your details so I can track down the Cashier Department for you. We have all received an overwhelming amount of inquiries at Lock and are working our best to handle that backlog as well."

It's way too easy to deflect/"answer" all of these questions man. You won't receive anything else, but that. Seriously.

He did this on the first 3 questions. Rebuttal questions have been asked. Lets see how Shane "responds".

i'm just basically gonna state again what i've already stated, but in different words:

why are you telling me this? do you think I'm 2 y/o? do you think you're really that much MUCH smarter than me that you have to type this out so that I understand? if that's not what you're trying to do then what are you doing?



like are you trying to get me to not spend some of my free time doing this? are you one of shane's lackeys trying to get people to stop making him work hard? seriously what are you even trying to achieve with this post?

please explain this to me as I'm beyond curious.
fwiw i see the intent of why a business would participate on a forum as not "the intent" but as many intents. i guess you could throw it all under the umbrella of collecting information but that's waaaay to vague for my liking

I'm not telekinetic, are you?

i thought this was hilarious considering it'd have been the perfect way to explain this thread/idea of mine

Sorry. I missed that nuance.

I promised myself that I would let this play out for a week.

So where is out intrepid young PR guru???

i suggest we put this on hold considering our intrepid young PR guru has just answered the latest round of questions

Lol! And you called me naïve.....That's is really why you think they are here?


No, I can not move objects, but that is not the same as ESP, which would have been a better retort.

You see what I mean about context, listening, and ESP? Eeery........

^

The above posts are why I think on-topic Discussion Threads are a reasonable idea.

First time Ive been called young in a while.


I will jump into all the follow up threads now too and add any replies there where I can.

Thank you Shane and Jah!!!

Mike Haven - Btw fwiw, I'm a fan of the thread topics being included in with the names of the Q1, Q2, Q3, etc threads. Makes a tremendous difference in my opinion to be able to know each thread's general question topic. Thanks for that.

Don't thank me. Throw money.

Someone suggested it - I obeyed.

my exact words were "i see the intent of why a business would participate on a forum[...]"
Do you get what a generalization is? Do you get why i used the word "would"?

sigh

You say that Lock is confident that its cash outs will meet the time frames given despite the fact that over the last 8 months or so a large number have not. If you are confident in this, why not offer a significant cash award to players whose cash outs exceed the time frames that are given?

For that matter, why not offer awards to those players whose cash outs have already exceeded those time frames over the last few months? You have claimed that these cases are more unusual than people think, so it shouldn't be a problem, and it would be a nice gesture to atone for the great inconvenience that some customers have experienced as the result of delayed cash outs.

Yepp, much better. Well done MH!