Couldn't be said much better than that. I'm not sure that he realizes that when he posts his moronic drivel here that it makes his site look worse and worse. Way to drive away business Costigan. And the "keyboard warrior" thing is silly... we would all call you an idiot directly to your face it just so happens the internet is a more convienent avenue to get the message to you.

There is a developing situation with winning MTT players on Intertops being shut out of their accounts on the last two Sundays. It appears this is a network decision. Does Lock have any knowledge of what's going on? Thank you.

Okay guys, that'll conclude the proposals for the first round of questions. Thanks to everyone for participating.
It's very late here but thankfully (or not ) games are pretty dead during my mornings so I'll have time to put everything together.

I spoke to Jen earlier today about this situation and she hadn't been informed of any action from the network and was hearing about it from me first.

It hurts us more than it helps us since less Intertops players means more overlays and since overlays are paid in relation to the percentage of a rooms players in a tournament this means we also pay a greater percentage of the now bigger overlay.

Shane why don't you guys make re-entry tournaments? This would greatly help the overlays. Carbon has done this and their prize pools all have grown considerably.

I love the re entry idea.. If you have time to squeeze this question in: is there any talk if adding re entry tournaments? This is a great idea IMO

Hi surprised, welcome back.

Alrighty guys. PM-ing Mike with the questions now, thought I'd give you guys a sneak preview:



Question 1


Question (Part A): Why won't Lock's CS, email team,

live support, and/or anyone associated with helping players give an honest figure when

asked regarding accurate cashout times from request to cash/check in hand? To date,

the current cashout times when you approach a live agent is 4-5 weeks for WU, and 6-8

weeks for checks or ROW payments (Neteller, Skrill, etc.). This is an integral question,

because this ends up bringing in new players (as they may be frustrated from other Rev

skins, or Merge skins, for example) and then they are subject to some of the wait times

we've seen in this forum.

Question (Part B): Since the answer to the above has been told to me to be rooted

in the undesirable nature of using older cashout data as a barometer of current

timeframes, why won't Lock get more publicly behind my efforts in tracking cashouts

posted on this forum, and/or helping to make the data as complete as possible, instead

of publicly denying its effectiveness (or defending others who misuse the data) as a

general sample of player experiences? As Shane has stated to me, Lock is in need of

someone who reports the facts as they are instead of slanting generalities to further

their own agendas. I can think of few better ways to near this aim than to endorse these

efforts and to at least acknowledge that it is somewhat indicative of current timeframes

as a whole - moreso than most others who don't do the research.

I have included the data I have collected from May 1st until July 19th, 2013 with this

question - this is all reported cashouts that have been received in various threads in

this Lock forum, double-checked and verified by screenname so as to not have duplicate

information.



Thanks.





Question 2

Enclosed is a list of items Lock's "top officials" agreed to fulfill in their discussion

with Mason earlier this year. Why have items 3 and 4 not been fulfilled and moreover why

has Lock (either through any of their "top officials") or through Shane made an official

statement adressing the reason for their failure to carry out this task?
Just to make things clear, a new Lock representative did appear and make 1 single post

after which he/she dissapeared, however the post presented absolutely no new information

and the community was outraged that this was the detailed explanation of the issues and

steps to resolving them.





Question 3

Can you compare your cashout process to that of your competitors (such as Bodog, Merge

or ACR - sites that are also catering to US players) and explain why there is such a

disparity between Lock and these other sites?

Looks good so far, I'd like to see the question asked, "Can Lock Poker leave the Revolution/Cake Network?" If yes, do they have plans to leave and when?

I think that's actually a pretty good question and one i, personally, haven't seen asked

This requires development from the network, its been brought up but nothing on the schedule at this stage.


Ive spoken to both network management and the network support teams this morning and neither were aware of this situation so from what we can tell it looks like an internal decision from Intertops.

See http://forumserver.twoplustwo.com/19...ad-op-1354573/

Mr Costigan, the title of this thread is "Discussion and proposal of questions to direct to Shane " resist the urge of having to comment on everything people say as I believe this thread was created to post questions directed at Shane / Lock and not at you or G911.

So if you have a question please share but if you're just lookig to shill then please do so in a different thread.

Regards,
HammerMan

--------------

Question

What's the progress with looking into offering bitcoin as a processing option?

Guys:

1) I'm quite drunk so my involvement ITT for this evening will be limited
2) Rather than try to debate shane's answers with shane itt, do you think it might be more productive to work together to formulate some follow-up questions?

Will reply more at length tomorrow with a clear head

At what point are you expecting it to get productive? Shane doesn't even acknowledge that cash out times are bad, so I'm not sure what you follow that up with when he just sits there and lies. It would be cool if he posted real answers at some point, but the reality is that you're just going to end up with a big sticky full of Shane-aganda at the top of the forum.

I've PM'd a moderator with basically this point, Daycare. If Shane is going to be allowed basically to continue on as he has and not rise to the occasion as we have by having these threads set up and all that...what are the point of follow up questions?

the difference with this thread is that rather than having 20 ppl post relatively the same poorly-worded argument/rebuttal, we have a chance to work together to craft a proper rebuttal/follow up with data that cannot be contradicted, etc. I hope you see where im going with this.

I can't speak for others, but I did not go into this expecting "real" answers from shane; that would just be ignorant and ludicrous

You are a cynical bastard! And yet I stand accused of trolling poor Shane. Anyway, let us give this exercise with young Shane a chance for this week. But if you want everyone to make nice, then respect is a two way street. If we ask serious questions, then give us the respect of serious answers, Facts, numbers, and statistics. Please communicate this to Shane. The response to question #3 was entirely inadequate.

We went through a period where our process limits weren't able to meet our demand which got us behind with our cashouts, we have rectified this and are now working on moving forward.

If they still haven't paid people from December, explain how it is rectified?

Perhaps Shane can "chase people down" and get some more information internally so that he can provide more detailed and thorough responses. My impression was that he was going to research out these questions with his accounting and support staff to provide a more complete response. Rather than the typical PR generalities that he has given in the past, which has been the source for much of the tension. Perhaps, I was mistaken.

Couple of things:
I'm 99% sure shane would tell you he can't answer questions like these

I think what he means is they use processors who, for some reason(say...they're not being paid very much), allow lock very small limits of money to be processed per...batch let's call it. So like before they had 50k limits and now their limits are back to 150k is what I think he's saying.

No-one seemed to get that...


Just woke up, I'll have more constructive thoughts in a bit

We can't respond to his answers in the stand alone thread, so that has to go somewhere.

I'm not trying to debate him, I'm only pointing out the parts of his responses that make little to no sense in any sort of logical or real world situation (which history suggest will be the case with a lot of his answers). If he responds to that in this thread, I don't see why that's a bad thing so long as he actually responds to the questions in the stand alone thread as well.

As for helping formulate new questions and/or follow-ups, TBH I personally am sitting that out because I know I'll get far too sarcastic, nor do I have any specific knowledge of business that would allow me to develop more pointed questions about things like cash outs and accounting and things of that nature.

The only question I really have is when Lock and he plan to stop treating their customers in any kind of a responsible way and start telling the truth and making things right. And I know the only response I'd get to that would be the standard "we're seeing progress and hope to continue doing so" bull****, while ignoring the part about how badly they've treated customers. They really seem to have no shame.

I thought Shane was going to answer the questions? I'd like the responses or non responses to come from directly from Shane so he and Lock can be held accountable, which was the purpose of the thread. No offense, but Shane is a big boy and can opt to answer or not answer questions on his own. That is what he said he was going to do. You are now interjecting numbers in relation to this question which may have no bearing on the current situation. Shane may be willing to cast some light on the issue. Again, you need to let Shane answer the questions. If you are presuming to answer questions for Shane he can simply say,

"I never said that".
"I would have been happy to answer that question."
"Nobody asked me that question".
"I would have been happy to provide more detail".
"When did I say that?"
"That was not my response, that was Jah Onion's opinion".

I tend to agree. If you want to set up a separate thread where follow up question should go, and then merge them that would be fine. Until then, they need to go somewhere they can be discussed. Thus far, I am not too impressed with Shane's responses. A lot of people have put some effort into allowing Shane and Lock another chance to be open and give them a forum to respond to their customer. Three questions that he spent very little effort in preparing a response to was underwhelming. As SGT has stated it was the usual "we are seeing progress" with zero facts to back it up. This has always been the issue in the original thread, not trolling.

Q: Why is there a long wait to receive items won in the Lock Lotto or items purchased from the Lock Store? There are examples in this sub-forum of people waiting 2+ months for items from the Lock Lotto and Lock Store. Whereas, can be reasonable to think about how payment processing could be difficult. Why is sending items such as sweatshirts, Ipads, and other "prizes" taking so long? There shouldn't be any "clogged pipes" with regards to sending those items.

Q: What is the current status of "Fair Play Technology"? What types of segregation/if any are currently in place on Lock Poker or that would impact Lock Poker players OR players from other sites on the network from playing with Lock Poker players?

The lack of communication regarding the segregation problems on this network has been a major issue. It's largely been a customer service issue too. Lock Poker seems to always be playing catch-up and reacting to information players are sharing regarding their inability to play with other players. How do you plan to remedy this situation going forward? Can you explain what methods of segregation were previously in place and how that differs from what is currently in place?

Q: Why can't Lock Poker ask Intertops who they're using for payment processing and then simply use the same companies? If other skins on the same network are paying out in a timely manner, how come Lock Poker cannot simply use them as well?

Q: Why is Lock Poker continuing to use sponsored pros? Has any thought been given to ending this program? Lock Poker has I believe 25 sponsored players. Some players on the sponsored pro list are not actively promoting the company. Pokerstars by comparison the largest site in the world has 45-50 "pros". Lock Poker has more sponsored pros then most other poker sites combined.

Ahutz Q1-3 are very good quetions. I hope they make it to the sticky

This is quite a stupid question imho - why on earth would Intertops help a competitor on the very same network that has not shown at all that they can run their business in a reliable way?

As Jah Onion appears to have gone awol, I'll pick a Q or 2, to keep the momentum going.

Let me know what else you want to ask, please.