Originally Posted by ibavly
double agent thing is flawed
I play 100% of my action at the double agent tables but am only level 7 for that while I'm level 10 on the regular one.
Any comment shane?
There was a problem with the Double Agent script, this was fixed and payments were caught up. I checked your account and you already have all the missing payments.
Originally Posted by macgyver72
Made a deposit using THEFUTURE and no bonus is showing.
If it still not showing up you can email
me your details and I will apply this manually for you.
Originally Posted by Mccormick
I just don't get it, though.. why shouldn't or wouldn't i be able to be free to choose where i play as a customer?
Furthermore.. bonus/rakeback abuse. It's like some sites make it sound like bonuses and rakeback are money GIVEN to their players (in Lock's case it actually IS for your top rakers (100+%) but THAT ASIDE) Rakeback isn't GIVING money, it's TAKING LESS. Sorry but that's just how i see it.
Why wouldn't a site, or a network, preffere their customers to use a bonus code extra on another skin, and have that person ACTUALLY PLAY on that skin and actually _PAY_ you money, rather than.. let's say.. have this person play at the COMPETITION instead?
just truely baffling to me, sorry, i've seen these rules aswell on the Merge network and honestly it just pisses customers off and deters them from playing on skins they can't have rakeback on at all.
Recent case for me like a week ago. I mail Carbon poker and say "can you put me back on Rakeback program because i was VIP player (Ether) but lost it all because i didn't play in a long time". Support reply: "no, we can't, because you have RB on another skin"
My reply: "ok then i don't play on your site at all and continue playing on Lock only"
It's that simple, right? To which they replied by the way "You are now on the Rakeback program" funnily enough.
Player poaching is a big problem for networks. While in a perfect world new skins would all be bringing in new players, but in the real world while rooms focus on new players there are a number of players who switch between rooms.
On a room level we accept this as part of life as a network, players will move. However as a room that accused of doing nothing but steal players we appreciate the rakeback rule as it gives a good framework and gives rooms a level of protection. Not putting a similar rule in place when they dropped rakeback caused a huge problem on our previous network. We petitioned hard for a similar rule to be put in place but it never happened.
On the network level while we understand players want to move we also have to protect our network partners. We want to have a healthy relationship wiht the other network partners, we want to be good neighbours. So the rule works as everyone is protected and time isnt wasted policing rooms stealing players.
Oh and on your point about the exceptions being made, while I agree that it can be good to look after particular players it does open a can of worms. As someone who has worked on both sides as a client services manager at a network policing the rule, and at a room working under the rule, I prefer a no exceptions policy as its easier to police and is a much clearer message to give to players.