WU cash out for $700 on 10/21
Cash out declined on 11/11 (3 weeks later)
After I asked why it was declined I received this message:
Received a message on 11/12
"
Hello,
Your $630 + $63 payout was cancelled, and the full amount of $693 was transferred to Poker. Then we resubmitted via our expedited Poker Cashier MINUS the 10% fee. You can view the status of your request in the History section of your Cashier,
https://cashier.lockpoker.eu/history
I see that we are just waiting for Western Union to provide us with your MTCN, the Senders Name and the Senders Address. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier,
https://cashier.lockpoker.eu/history
Many thanks,
Mary
CSR, Lock Support
Nov 20
NOV 20, 2012 | 05:48PM EST
Hi,
Our apologies for the delay. It should not be much longer. Please check back for your MTCN in your Cashier's History shortly.
Thanks again for all your patience.
All my best,
Quinn
CSR, Lock Support
Nov 23rd
Mary
NOV 23, 2012 | 06:06PM EST
Hello,
I understand your frustration, but I have added this to the Priority List.
We appreciate your patience and understanding.
Many thanks,
Mary
Nov 24th
Quinn
NOV 24, 2012 | 05:52PM EST
Hi,
I see your payout is pending and your full pickup information will display in the history section of your cashier this coming week. Thank you for your patience .
All my best,
Quinn
CSR, Lock Support
Nov 27th (present)
Waiting on my MTCN number from WU??? Really? WU provides MTCN numbers when you give them money. Not weeks after. They never gave WU my money. So this is an obvious lie and it is told several times in emails from Mary and Quinn as you can see above.
So basically I requested this cash out via WU (which should take 3 weeks) back in October and I still have yet to receive anything. Back on the 12th (3 weeks after the cash out) I received the first message from Mary stating that it would be another 5-7 business days from the 3 week cancellation they made up. That was over 2 weeks ago. I'm now in the 3rd week from the 5-7 day promise with nothing!
I'm no sure what else to do. They just don't want to pay their customers.
I will never deposit on this site again. They don't have the money to pay back their customers when they win. Obviously they are not separating the player funds and are barely running on fumes. They can't afford to pay people who win so I suggest you don't deposit on this site if you expect to get your winnings.
Beware all. I think this is why Merge gave them the boot. Poor management and shady practices.
Players Beware!!