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Old 12-24-2012, 05:46 PM   #1
centurion
 
Join Date: Sep 2012
Location: Moneyville
Posts: 117
Is customer support down for the hollidays?

Just curious, will customer support be out today and tommorow? I have been trying to contact them via email and live support and neither seems to be up.
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Old 12-24-2012, 05:58 PM   #2
banned
 
Join Date: Dec 2006
Posts: 1,270
Re: Is customer support down for the hollidays?

I sent an email this morning and got no response also. Usually they get back to me within an hour so that might very well be the case.
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Old 12-24-2012, 05:58 PM   #3
newbie
 
Join Date: Nov 2012
Posts: 48
Re: Is customer support down for the hollidays?

They might be. And if so that sucks! I made a deposit via WU. Says it was accepted and would be available shortly. That was 6 hrs ago. No response to email and live chat is routing you to emailing them.
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Old 12-24-2012, 06:01 PM   #4
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Join Date: Dec 2006
Posts: 1,270
Re: Is customer support down for the hollidays?

Quote:
Originally Posted by HardCoded View Post
They might be. And if so that sucks! I made a deposit via WU. Says it was accepted and would be available shortly. That was 6 hrs ago. No response to email and live chat is routing you to emailing them.
email Shane, if they're up & functioning in any manner, he'll square it away for you I'm sure
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Old 12-25-2012, 10:45 AM   #5
newbie
 
Join Date: Nov 2012
Posts: 48
Re: Is customer support down for the hollidays?

I received an Email from Shane this morning letting me know he chased down cashier support for me. Pretty cool thing of him to do on Christmas Morning. (Thanks Shane, Merry Christmas!).

Few minutes later I received an email from Support saying that they are waiting on their processor to verify my deposit. Its been almost 24hrs.
I wish they would just let us know that services would be down or slow for the holidays. I have a feeling I'm not going to see my deposit until after the new year. (at least after Christmas).
Really sucks because I wanted to play while I have time off to do so. I could have put some cash on another site where they would have actually processed it. Since Lock didn't communicate with us that they would be a ghost town over the holidays, my money is stuck in WU limbo.

Last edited by HardCoded; 12-25-2012 at 10:57 AM.
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Old 12-25-2012, 11:37 AM   #6
newbie
 
Join Date: Nov 2012
Posts: 48
Re: Is customer support down for the hollidays?

I just received this email from support: Nice to have such prompt service. Very much appreciated and definitely helps with the frustration of not being able to play.

Hello,

Thank you for your email. Please be informed that I have now transferred this issue onto our Xmas cashier department.

Have a happy Xmas,
Regards
XXXX
---
CSR, Lock Support
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Old 12-25-2012, 07:39 PM   #7
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,663
Re: Is customer support down for the hollidays?

Hey guys,

Live chat is down today and tomorrow, but email support is at full capacity.
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Old 12-25-2012, 09:00 PM   #8
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Join Date: Jun 2008
Posts: 7,718
Re: Is customer support down for the hollidays?

Quote:
Originally Posted by imjustshane View Post
but email support is at full capacity.
so 1 or 2 guys working today then?
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Old 12-25-2012, 09:14 PM   #9
veteran
 
Join Date: Mar 2010
Posts: 1,980
Re: Is customer support down for the hollidays?

Quote:
Originally Posted by ********** View Post
so 1 or 2 guys working today then?
pretty much ;-)

does it matter, though? Are there things you can't ask in mail you can only ask in live chat?

It's a few days only aswell..
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