Originally Posted by Daniel Ocean
I doubt if it's 40%. I think closer to 25%. Like most I'm taking a wait and see. They will say whatever. We are going to have better customer service, software, cash outs etc. We will see. I feel like our current poker providers are just fine being a blah skin on a blah network and making there money. No eye for the potential. They are happy ordering steak or lobster and not steak and lobster.
Only time will show what is true. We obviously know our numbers and know what our players put it. While we dont see the other rooms exact numbers there have been times such as with the Poker Maximum when we were able to calculate our player exact contribution, that was 66% a number that was posted a while ago and despite pleas from players for another Merge skin to prove that wrong no one was able to.
Our cashier has been our biggest strength for a long time, fast and reliable cashouts, unlike a lot of other online poker rooms we see no value in keeping players funds sitting in our bank accounts. The trust built by being able to process quickly for players in the current climate is far more important than some bank interest.
Our biggest downfall has been our customer support, we really took our eye off the ball with that. We have used this acquisition as the perfect time to greatly expand our support team and have also restructured that side of things moving the verification over to the dedicated security team to help speed that up and free up more people and more time for general support.