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Conversation with Lock Poker Conversation with Lock Poker

05-03-2013 , 07:54 PM
Quote:
Originally Posted by JimAfternoon
It's not just frontline support though -- it's Lock security too, and live chat, and basically everybody you can talk to.

Here's an email I got from security today:

http://forumserver.twoplustwo.com/sh...0&postcount=49
+1 here,

and if anybody need proof feel free to give me your skype account username by PM and i will add you and forward you AT LEAST 5 emails i got from security saying clearly ill never be able to cash out. I also got some from cashier. Support are muppets and some still answer players that you just need to wager it 1 time.

Fact is the cashier team confirmed me by 2 time that its the security team that authorize cash out and than the cashier proceed them. If security decide to **** you, then you are ****ed!
05-03-2013 , 07:55 PM
Quote:
Originally Posted by Mccormick
Sigh. Obviously i'm reffering to the old policy / how the policy is -still- being enforced for many people (such as myself it looks like, since no withdrawals got cancelled, yet i did transfer).

If you can't cashout ever after xfering, that rule/policy is ridiculous, that needs no explanation.
if lock treated all there players like you there would be no need for this. you get your cash outs amazingly your funds are not frozen due to p2p. any tips on why others players cant get withdraws or why there accounts are frozen and yours seems to run so smooth.
05-03-2013 , 08:01 PM
Quote:
Originally Posted by champstone
if lock treated all there players like you there would be no need for this. you get your cash outs amazingly your funds are not frozen due to p2p. any tips on why others players cant get withdraws or why there accounts are frozen and yours seems to run so smooth.
He could be part of their criminal organization. He seriously could replace Shane.

Mccormick, if you can cash out p2p you receive and you love lock so much... PM me i'd like to do some trading, ill give you a small vig.
05-03-2013 , 08:25 PM
Quote:
Originally Posted by DonSwanLeon
I like how the new Lock guy is just chillin'

Lock Poker is so bad, he has to be coached? The truth has one story, just tell it.
Nah, Rizen/Shane/ahum, whoever...is simply enroute to the store for a new laptop.
05-03-2013 , 08:34 PM


They are too busy partying in Portugal.

Maybe tomorrow they will reply if the hangover isn't too bad.
05-03-2013 , 08:45 PM
Quote:
Originally Posted by WillCK
I will probably get flamed...but I think people are overemphasizing the emails from frontline support saying that even winnings from transferred funds cannot be cashed out.

My guess is they were somehow directed to respond with that blurb and it just can't be accurate. I mean seriously, if transferred funds AND winnings from transferred funds cannot be cashed out...and that's a permanent policy....that's just completely ridiculous.

I feel that if Lock does pay (questionable at this point) then transferred funds which meet a playthrough requirement....and/or are cleared of any money laundering will be able to be cashed out at some point.

I don't see a scenario where they just steal "some" of the money and keep going. They will either shut down and steal "all" of the money....or fix their transfer policy and try to continue on.

Agreed on all of this for the most part. Which us why it is critical to have somebody in place here that can communicate the issues effectively to the players, understand what they are concerned about, communicate that back to lock and report back here correctly, etc. You need somebody to be able to say, "yeah, that doesnt look right to me either" and to get to the bottom of it.

Instead, Shane just tells people here to email lock again...even if the complaint or question is "lock support said this..is that right?"

And I suspect Shane's reports back to Lock are something like, "yeah, things are going okay on 2+2. A few players are concerned with support...but players always complain. Nothing to worry about

Seriously, Shane was so bothered at the players reporting legitimate issues here. He actually blamed the players and customers on several occasions. Just ridiculous lack of professionalism. We need somebody here who is not antagonistic to the freaking customers and can communicate like a normal person.

Whether the new person having better skills at this helps with the situation in general, I have no idea. But it can't hurt. I do think if any chance of repairing this exists then this aspect is legitimately important.

Note, I'm not making jokes about
Shane leaving or who the new guy will be. This is a serious deal. 2+2 getting involved is great so far. Lock is changing their rep here, they aren't closing up shop completely on here which I certainly was afraid could be a possibility. Not even close to the finish line or any kind of remedy here. But at least it isn't completely over after 2+2 put the pressure on...and lock has indicated they want to work with 2+2 about this.
05-03-2013 , 08:46 PM
Anybody putting any pressure on card player or any other affiliates?
http://www.cardplayer.com/online-pok.../33-lock-poker
Todd? Anyone?
05-03-2013 , 08:56 PM
Quote:
Originally Posted by MMD


They are too busy partying in Portugal.

Maybe tomorrow they will reply if the hangover isn't too bad.
Haha Jen Larson is gonna be pissed her little secret got out. http://news.rouletters.com/rumor-mil...t-0001351.html

Somebody needs to name the names of people on this trip.
05-03-2013 , 09:02 PM
Credit to jimafternoon for finding that tweet btw ^
05-03-2013 , 09:04 PM
I wonder what they are talking about over there.

Usually at company functions the discussions are based on how well the company is doing, how the company is growing and the future of the company.

Well Lock is doing terrible, numbers of customers has plumetted and the future looks bleak.

Must be a great atmosphere. I hope they have plenty of drugs and hookers to make the retreat worthwhile.
05-03-2013 , 09:12 PM
Do you have a source/link to the number of customers plummeting?

Edit: NVM, looking here http://www.pokerscout.com/SiteDetail...on&ab=77657598
05-03-2013 , 09:17 PM
Yeah the 6month trend is pretty scary.
05-03-2013 , 09:19 PM
Still sick to my stomach to see so many people playing on the network, but I'm not sure what Lock's traffic is as opposed to the other skins on Revolution
05-03-2013 , 09:20 PM
Quote:
Originally Posted by MMD
Credit to jimafternoon for finding that tweet btw ^
It was actually thegroupie who first posted that....I don't know how he found it, I searched twitter but nothing came up for me. It's a good find though.
05-03-2013 , 09:24 PM
Quote:
Originally Posted by MMD


They are too busy partying in Portugal.

Maybe tomorrow they will reply if the hangover isn't too bad.
Shane probably quit when he realized they didn't invite him.
05-03-2013 , 09:40 PM
You know what, it does feel better in this forum now.

There was something truly disgusting about seeing that stupid boxer icon while all this was going on. The spaces where those banners used to be, and the guy recently posting "where's the sticky for the May promo?" makes this whole situation seem more real, like causes actually have affects.

Even if this doesn't mean people will get their money, at least the bullcrap isn't just blindly continuing forward.

Last edited by derSchwartz; 05-03-2013 at 09:50 PM.
05-03-2013 , 09:53 PM
Conversation with Lock:

Me: Hi, I was wondering if you are going to pay me

Them: I doubt it, but you can hope.

Me: Hope is over rated, just tell me if I'm getting paid

Them: We have been hit with affiliate shenanigans in the last month and we need to sort that out before we get back to paying players

Me: I am not an affiliate, why should I be penalized?

Them: It appears you signed up through an affiliate, so until we do a review we can not in good faith make further payments to you.

Me: Oh, I see. That makes sense. I guess I just need to be patient.

Them: Yes, remain calm, don't panic, be patient while we review your affiliate.

Me: Okay, I will do that. Thanks for taking the time to explain things.

Them: You are very welcome, can I be of further assistance?

Me: No, I just appreciate you taking the time to explain what is going on.

Them: Not a problem my friend. Keep hoping. You might want to pray also.

Me: I will, goodbye.

Them: Goodnight Irene
05-03-2013 , 09:59 PM
Quote:
Originally Posted by Synergistic Explosions
Conversation with Lock:

Me: Hi, I was wondering if you are going to pay me

Them: I doubt it, but you can hope.

Me: Hope is over rated, just tell me if I'm getting paid

Them: We have been hit with affiliate shenanigans in the last month and we need to sort that out before we get back to paying players

Me: I am not an affiliate, why should I be penalized?

Them: It appears you signed up through an affiliate, so until we do a review we can not in good faith make further payments to you.

Me: Oh, I see. That makes sense. I guess I just need to be patient.

Them: Yes, remain calm, don't panic, be patient while we review your affiliate.

Me: Okay, I will do that. Thanks for taking the time to explain things.

Them: You are very welcome, can I be of further assistance?

Me: No, I just appreciate you taking the time to explain what is going on.

Them: Not a problem my friend. Keep hoping. You might want to pray also.

Me: I will, goodbye.

Them: Goodnight Irene
You are trolling there right?
05-03-2013 , 10:05 PM
Quote:
Originally Posted by NextPlz
You are trolling there right?
I changed the names and the context of the post to disguise my true identity. I don't want to be pushed to the back of the queue.
05-03-2013 , 10:39 PM
this is somewhat good news, hopefully this "new rep" can simply give us credible and straightforward answers.
05-03-2013 , 11:09 PM
This post was from poker journalist Steve Ruddock (Steve-O) on my forum:

Quote:
They do this retreat every year. I interviewed the whole lot of them and several of them brought it up. I also saw several Facebook photos of each pro recieving a very expensive wine/champagne christmas gift around the holidays. The way they were gushing about it (two bottles of something I couldn't make out, in a handmade wooden box) my guess is it's at least a $1k price-tag. Might explain why pros are loath to call the site out or believe the forum chatter. Not really sure what the deal is (I've heard conflicitng intenral chatter that I cannot repeat at this time) but even if the company is 100% legit they are basically digging their own grave with the uber-slow-cashouts and lack of communication -- basically a self-fulfilling prophecy.
Now you know where some of your player deposits went.

Keep in mind that Ruddock has been much more of a Lock defender over the past year, so this is not a guy who routinely hates on them or finds reasons to slam them.

http://pokerfraudalert.com/forum/sho...l=1#post148112
05-03-2013 , 11:57 PM
I suggest the name ImJustShady for the next rep since the narrative may change but little else is likely to.
05-04-2013 , 12:11 AM
Quote:
Originally Posted by scambuster
Anybody putting any pressure on card player or any other affiliates?
http://www.cardplayer.com/online-pok.../33-lock-poker
Todd? Anyone?
Ya, maybe if this was 2004. Who goes to card player.com or reads their magazine (if its not free in a casino)?

Seriously though, what 2pl2 is doing is a good step but I personally think its too late. But since I don't have money on Lock I won't keep pressing the issue, because there are people who are seriously affected by this and their opinions matter more than mine. I am just mad at what Lock as done to the poker community, and to my friends.

If it were up to me, I would treat Lock Poker like the thieves they are and just boot em all together. But I imagine that is not in the players interest because players want a support thread. So, this probably is the best action to take even if there is a only a 5% chance everything turns out already, its probably worth taking because we are so far down the hole now that its best to try to work with them.

{As an aside, that is how all scams work.. they steal from you and tell you it will be OK, so you believe them because you want to believe it so bad that you latch onto every new excuse they have until the scam is finally complete and they leave you for good}

However, if its serious credible information your looking for I don't see why anyone would think that going to begin starting today. Just like people, when a company scams, steals, and scams some more ... and every time they go "but from now on it will be different", its never different. All that is going to happen is for the next 6-12 months that support thread will be lit up with complaints, and its going to give them more time to stall.

I really feel bad for you guys who have money trapped on there (regardless of whether people should of been more careful, not being careful with your money doesn't give someone else the right to steal it from you). I really really really hope it works out in the end for you guys.
05-04-2013 , 12:44 AM
Quote:
Originally Posted by Gemaco
Ya, maybe if this was 2004. Who goes to card player.com or reads their magazine (if its not free in a casino)?

Seriously though, what 2pl2 is doing is a good step but I personally think its too late. But since I don't have money on Lock I won't keep pressing the issue, because there are people who are seriously affected by this and their opinions matter more than mine. I am just mad at what Lock as done to the poker community, and to my friends.

If it were up to me, I would treat Lock Poker like the thieves they are and just boot em all together. But I imagine that is not in the players interest because players want a support thread. So, this probably is the best action to take even if there is a only a 5% chance everything turns out already, its probably worth taking because we are so far down the hole now that its best to try to work with them.

{As an aside, that is how all scams work.. they steal from you and tell you it will be OK, so you believe them because you want to believe it so bad that you latch onto every new excuse they have until the scam is finally complete and they leave you for good}

However, if its serious credible information your looking for I don't see why anyone would think that going to begin starting today. Just like people, when a company scams, steals, and scams some more ... and every time they go "but from now on it will be different", its never different. All that is going to happen is for the next 6-12 months that support thread will be lit up with complaints, and its going to give them more time to stall.

I really feel bad for you guys who have money trapped on there (regardless of whether people should of been more careful, not being careful with your money doesn't give someone else the right to steal it from you). I really really really hope it works out in the end for you guys.
Yeah, and its also nice that these guys have gotten involved. It really can't get much worse than what most seem to already fear; so hopefully that reciprocates along the line that it can only get better.

With those fingers crossed though, keep in mind that if their are adequate legitimate reasons/rational to the miriad of issues with this skin/network/whatever they could have probably pretty easily have resolved the questions to Mr. Sklansky's satisfaction in today's earlier conversation already.

Let's try to keep a positive Karma
05-04-2013 , 02:41 AM
okay can we pleeeeeeaaaaaase stop the dumb negative speculation? Yes, we get it, we don't trust lock, etc etc
let's first see what this rep has to say eh?

      
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