So what exactly would change if 3+4 would be put in place? At least right now we know who we're bashing on. New Lock rep would take 3 months just to settle in and to clear his inbox.
I rather keep Shane despite many things he might or might not have done. At least I know who I'm dealing with, got my own opinion about him and I know how to reach him.
New Lock rep would be... dunno who the fk he is, dunno how to reach him and for all I know he would just repeat what management tells him so pretty much give the same answers Shane is giving right now.
For all I care Shane is as good as any new rep Lock could bring up. Only advantage (for them) would be that the new guy could stall time easier cause obviously he would need some time to
get an overview of the current situation and chase it up with the cashier manager. And of course... start a new excel sheet from scratch or make space on the board for new post-it's.
In the end the new rep would then quit his job cause he can't handle the preassure and da-daaaaaa Shane would have to make a return.