Originally Posted by ucnoles
Emailed support on July 23rd about switching from rakeback to VIP. Got a response on the 24th stating it was fowarded to the VIP team to have me switched. A week later I have stopped getting responses and I am still a rakeback player. So much for this new and improved support system. I got better response times before this "new" system was in place.
That is not good. I intend to switch over August 1st, since I've raked over 1K this month as a RB player, and plan to increase volume considerably next month.
They better not take forever on it. I don't think I can quite make it to black at 65%