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CEO interview addressing player concerns (Part 2 on page 5) CEO interview addressing player concerns (Part 2 on page 5)

05-17-2013 , 09:37 PM
Quote:
Originally Posted by BuSTMeANuT
Here is none other than Chris Costigan deepthroating a bottle of absinth.

Lol @ the creeper drooling on the girls shoulder!!
05-17-2013 , 10:21 PM
Quote:
I think it's time to ban Chris Costigan for spamming here.
In case you didn't notice I refer to our site as G911 and will not post links here at TwoPlusTwo.

If you could point out an example of where one of my posts can be perceived as spam I would like to know so that I can be more careful in the future.
05-17-2013 , 11:49 PM
Quote:
Originally Posted by Chris Costigan
In case you didn't notice I refer to our site as G911 and will not post links here at TwoPlusTwo.

If you could point out an example of where one of my posts can be perceived as spam I would like to know so that I can be more careful in the future.
Would you prefer shill as you are paid by lock to promote them? Please ban the shill that is chris costigan
05-18-2013 , 01:04 AM
Quote:
Originally Posted by imjustshane
G911: What is the situation with Lock Pros leaving? Both Chris Moorman and Paul Volpe announced their departures.

Jennifer Larson: Over the years our Pro team has continuously evolved. This is part of the natural progression when building a solid Pro team. It is one of the most important initiatives to me personally. Most of the team has been with me for several years. The timing of Chris Moorman leaving was not a part of any conspiracy. His contract was up for renewal and we parted ways. Chris is one of my favourite players and people. Paul Volpe was also with me from very early days and I have the upmost respect for him both personally and professionally. It was just a timing issue and the spin doctors ran with it. In the next year you will see some big changes in the Pro initiative. We will be introducing a new Pro tier as well as the LockPRO Live team gracing the live circuit.

Riiiiiiiiiight...it had nothing to do with the massive public exposure of the fact that cash outs weren't happening.

Jennifer Larson: Lock has worked hard at improving customer service over the past 2 years. We have built out multiple teams around the world. Because our growth was virtually overnight, we had to put in some infrastructure in order to handle the massive increase in player emails and calls. Over the last 10 months we have moved our average email response from 48 hours to within 15 minutes and we offer live chat during our peak hours. This is a constant work in progress as we grow the goal is not not only to build out teams but develop efficient internal communication so support can provide our players with clear, concise information.

Did she just say that with a straight face? I have seen gads of posts in the lock forum about the lack of email responses for day...even weeks



Jennifer Larson: Lock has never done any banking in Cyprus, so the recent events there had no impact whatsoever on our operations.

Interesting

Take a look at the WHOIS registration information for lockpoker.com:

Domain Name: LOCKPOKER.COM
Registrar: GANDI SAS
Whois Server: whois.gandi.net
Referral URL: http://www.gandi.net
Name Server: UDNS1.ULTRADNS.NET
Name Server: UDNS2.ULTRADNS.NET
Updated Date: 22-jan-2011
Creation Date: 03-apr-2008
Expiration Date: 03-apr-2020

owner-c:
nic-hdl: JS3733-GANDI
owner-name: JDB Services
organisation: JDB Services
person: JDB Services
address: "Stasinou 1, Mitsi Building 1\r\nFirst Floor, office 4"
zipcode: 1060
city: Nicosia
country: Cyprus
phone: +33.0686998163

tech-c:
organisation: JDB Services
person: Conrifil Investments Ltd
address: "Stasinou 1, Mitis Building\r\nFirst floor, flat four"
zipcode: 1060
city: Nicosia
country: Cyprus
phone: +011.8002845952




Jennifer Larson: P2P transfers are such a huge part of what supports the network of online poker players around the world. Player staking is a very large business and we wanted to respect that. It has definitely opened us up to a tremendous amount of abuse but our philosophy has always been to take care of our players. Our business is driven by this philosophy so we were trying to find a compromise for the players' benefit.

Translation: We won't pay our players in a timely fashion...so we set up a system in which they can cash out at a huge loss...and we can buy up funds surreptitiously at a severely discounted rate if need be.



Jennifer Larson: Lock has always been very aggressive when it comes to player rewards. We have made a very calculated decision to invest in what we believe is the backbone of our success: the players. I have been in this industry for 10+ years and I have often seen other brands spending millions on banner advertising, "branding" initiatives and other marketing campaigns that offer little to no value to the players. This has not been our approach, which is why we can afford to be more generous. It is just about how you spend your money and what your priorities are. Our player lifetime value is much higher than most operators because of how we reward and value our players.

Translation: We dangle these carrots to build the player base with the eventual plan of running off with the cash. Have you not noticed that people aren't getting paid for 5 months plus....but they keep playing because A. Their money is held hostage...and B. We give back most of our revenue in rakeback/bonuses/promotions. Revenue isn't the key here. Total deposits tied up is where the money is.




.
05-18-2013 , 01:55 PM
Quote:
address: "Stasinou 1, Mitsi Building 1\r\nFirst Floor, office 4"
zipcode: 1060
city: Nicosia
country: Cyprus
phone: +33.0686998163
Sweet! Good to see that the domain info has been updated since last week and now correctly shows Nicosia, Cyprus instead of Wilemsted, Cyprus.
05-18-2013 , 08:04 PM
Quote:
Originally Posted by Chris Costigan
Kardnel I kind of figured her response there might raise some eyebrows but she was specifically referring to other website owners, not players.

I can see her point. At the same time sites do have an obligation to report on what is happening in the industry good and bad.

TwoPlusTwo is the best place to get the latest most accurate info on Lock but keep in mind that there are shills from competing companies posting here as well.
Oh good, the "here there be shills" defense.

Honest to God shills are usually sniffed out and dealt with. The vast, vast majority of people on this site bitching about Lock are not shills for any other site. They are simply highly dissatisfied players.

At least here they can give vent to their frustrations instead of reading fluff pieces that ask no hard questions or get any real answers. So what, so you aren't an affiliate. The bias on your site is so blatant it's sickening. They obviously pay you enough that you'll publish idiocy like that **** with the picture of a baby on it talking about how "haters" were threatening people, as if one clearly rude and wrong twitter poster was somehow representative of the people who are calling out Lock.

Seriously, GTFO. It's bad enough people link your dreck here. We don't need you sliming up this site with more of your shiny happy bull**** for Lock.

As others have pointed out, it says a lot that the only answers Lock is willing to provide are through a site they have in their back pocket. If they are serious about improving communication with the players, they should agree to an interview with an impartial person.

And Shane should be involved no where, since he's already destroyed his credibility with repeated lies AND PROUD DEFENSE OF THOSE LIES!

I should stop reading this forum, it just really pisses me off.

Last edited by SGT RJ; 05-18-2013 at 08:11 PM.
05-18-2013 , 10:18 PM
I should stop as well but its like that horrific car crash..........

In this case the clown clean up patrol that is Shane and CHris Costigan and mckormik is just too much of a draw
05-19-2013 , 02:48 AM
Yeah chris I don't know why you are still here . Nobody believed you are even detached from Jen larssons titty to provide a decent truthful article.

Just leave and take your useless site with you.

I still remember the lol articles you did on FTP when it was rumoured to be being bought over. Utter guff.

You are an embarrassment to journalism.
05-19-2013 , 10:22 PM
Quote:
Originally Posted by Chris Costigan
In case you didn't notice I refer to our site as G911 and will not post links here at TwoPlusTwo.

That has absolutely nothing to do with staying in-bounds or out-of-bounds regarding how you may discuss your own site on here. You just made up that distinction in your head.

There is no 2+2 rule at all that says, "referring to the site by a shortened nickname or abbreviation is okay" nor is there one that says, "spamming/discussing my own site is okay as long as I do not post links."

I believe kilowatt is correct that you have been somewhat pushing it here. But it is not entirely your fault. Lock is more responsible for this situation by their decision to communicate to the 2+2 community (and other customers) directly through you.

And by linking on here the only content from Jen Larson on a separate site such. That alone is notwithstanding the fact that the separate site they used to communicate also happens to have Lock advertising all over it AND is very clearly buddy-buddy with them. So basically they were linking people here to their own advertising banners...at a site in which their advertising banners are not allowed.

But yeah...for you personally...I think you need to dial it down. Your posts on here reek of self-promotion for your own site (as well as for Lock).
05-19-2013 , 10:25 PM
Regarding the bit about Lock not owning Revolution.

Yeah, this is all very strange. What?!?!

According to one of the articles back when the move was made....we have the press release sent by Lock directly stating that they are launching a new network to be called Revolution. Is it possible to launch the network without somehow actually owning it?

The end of the below is a quote from Larson about how they are "excited to be driving the product." Which sure seems to be that they are in charge of the network.

So they were launching/starting a network...and are excited to be driving the product.

But now they say they don't even own the network? What the heck is going on here? None of this makes any sense.

It all reeks of the Shane-Speak, "Well, I didn't say we weren't in Portugal if you read my post carefully" and all the "depends on what your definition of is is" type of nonsense.

Quote:
According to a press release sent to PokerNews, Lock Poker will rebrand the Cake Network and launch a new network called Revolution Gaming on June 1, 2012. The new network will be aimed at "driving technology, marketing, player rewards and implementing a richer tournament schedule."

The LockPRO ELITE team, made up of poker pros like Annette Obrestad, Melanie Weisner and Chris Moorman, will work together to ensure that the specified changes are enforced to create a better environment for players.

Existing players at Lock Poker will have a smooth transition to the new network when it opens on June 1. The new software will become available on May 31, and players will find their real-money balances and VIP points right where they left them in the Lock Cashier.
“We are very excited at the prospect of driving the product, marketing and overall vision of the network. It is a dream come true,” said Lock Poker CEO Jennifer Larson.
05-19-2013 , 10:33 PM
Conclusion: It is clear that Lock is not being straightforward and forthcoming with the community. This was a promise that was made in an earlier agreement between Lock and 2+2.

I'm all for keeping the lines of communication open with their customers for purposes of hopefully returning funds eventually, etc etc. But this whole thing reeks of deception and misdirection, etc.

They are not living up to their end of the agreement.

My last-ditch recommendation here: Bring in a new representative/spokesperson (as was already agreed upon and STILL has not happened) to interact with the community. Start over with a fresh approach to communication with the customers. Absent that, I don't see the point in any of these exercises. It's too many lies/deceptions to have any confidence at all in what is being said.

I do believe Shane's missteps here are partly to blame for that as well. He's not entirely responsible for all of Lock's financial/cashout issues of course. But his performance here has sometimes been lacking and occasionally has been down-right inappropriate.

Can we try this again? It would really be a good thing for both Lock and for the community here if this could somehow happen.
05-19-2013 , 10:36 PM
They probably bought the network with little to no money down, and then failed to meet their obligations X months into the deal.

Then someone else either stepped in and bought it, or it was forfeited back to Cake.

Seems most likely given what they've said, if we can trust any of it.
05-19-2013 , 10:38 PM
Quote:
Originally Posted by MicroBob
Conclusion: It is clear that Lock is not being straightforward and forthcoming with the community. This was a promise that was made in an earlier agreement between Lock and 2+2.

I'm all for keeping the lines of communication open with their customers for purposes of hopefully returning funds eventually, etc etc. But this whole thing reeks of deception and misdirection, etc.

They are not living up to their end of the agreement.

My last-ditch recommendation here: Bring in a new representative/spokesperson (as was already agreed upon and STILL has not happened) to interact with the community. Start over with a fresh approach to communication with the customers. Absent that, I don't see the point in any of these exercises. It's too many lies/deceptions to have any confidence at all in what is being said.

I do believe Shane's missteps here are partly to blame for that as well. He's not entirely responsible for all of Lock's financial/cashout issues of course. But his performance here has sometimes been lacking and occasionally has been down-right inappropriate.

Can we try this again? It would really be a good thing for both Lock and for the community here if this could somehow happen.
Don't worry, Shane will just create another account, try to not use his same writing style, but will slip up and be caught around post 5ish.
05-20-2013 , 02:33 AM
Quote:
Originally Posted by RikaKazak
Don't worry, Shane will just create another account, try to not use his same writing style, but will slip up and be caught around post 5ish.
lmao
05-20-2013 , 03:28 AM
Rika - amazingly, even that would be an improvement. Shane taking a new identity would involve him trying to hide away his contempt for the community so as to avoid detection...which he should already have been doing.

A new representative would certainly be better though. And again, this was part of the original agreement. Lock is obviously balking on this aspect. It should have happened by now.
05-20-2013 , 04:40 AM
Quote:
Originally Posted by RikaKazak
Don't worry, Shane will just create another account, try to not use his same writing style, but will slip up and be caught around post 5ish.
Last time it only took one post!
05-21-2013 , 12:22 AM
Quote:
Originally Posted by Kilowatt
Here are my responses to all of Jennifer Larson's BS answers in the Gambling 911 interview:



Nobody ever demanded that the audit firm had to be US-based. It just has to be one that is trusted and respected. I believe there are even a few in Cyprus (you know, the place that Lock has never banked).

She is completely full of **** that she can't find a single respected audit service that would be able to keep both full confidentiality and wouldn't fear "blacklisting" of any sort by the US. (What does that even mean? How can the DOJ tell US companies which auditing firms they can do business with?)

So Jennifer really expects us to believe that not a single audit firm could handle the job? Riiiight.





She does not explain why it took three weeks to decide upon and/or communicate this policy, all while this very issue was rapidly eroding the trust of the userbase.

She provides no evidence of this "abuse".

The story has since changed from "affiliate accounts" perpetrating the abuse to "a large network of mule accounts", presumably so they could justify why innocent, non-affiliate players were blamed. (Otherwise, the obvious question would be, "Why suspend normal accounts if only affiliates had the priority cashouts that allowed this 'abuse'?")

Still, the "mule accounts" story falls flat, because this would be incredibly easy to detect and thwart. If certain people really created a large number of fake accounts that were on the system simply to receive transfers with withdraw, Lock could quickly and easily thwart this tactic with an industry-standard playthrough policy.

Now, that's what they claim they ended up doing, but they cannot explain why this simple change took three weeks, while players jumped ship in droves, nor can they explain why so many of the canceled cashouts were those by high-volume players, who would in no way resemble "mules". In reality, this is just a complete BS story to cover the truth: Simply put, Lock didn't have the money to pay anyone for 6 weeks.





This is garbage. Lock could easily create two different bank accounts -- one for player funds belonging to US players, and one for player funds belonging to non-US players. They could keep clear and accurate records showing that the non-US account is only used to conduct financial transactions with non-US players.

Besides, this whole story doesn't make sense. Even if they are using third-party processors for non-US payments (which doesn't seem to be true, as they own their own payment processor, JDB Services), these processors would not be limited at all because they don't need to fly under the radar. That is, processing non-US payments is NOT illegal, so a processor doesn't have to worry about being caught by anyone. The only reason US payments are slow is because processors have to severely limit volume in order to avoid attracting attention. Non-US processors don't have any radar to fly under, and any processor that strictly works in the non-US market would never be busted by the US DOJ, as the DOJ always collects evidence of processing payments for Americans before seizing any accounts or making any arrests.




They purchased a minority share of the Cake Network, but intentionally misled everyone (until now) that they owned Revolution, so as to make themselves seem bigger and more trustworthy.

The lie about this was definitely intentional.

This article, detailing Lock's purchase of Revolution, was dated May 7, 2012: http://www.pokernews.com/news/2012/0...oker-12601.htm

Guess what date Lock bought their minority share of Cake? May 7, 2012.

Coincidence?





LOL @ "in our budgets" and "out of the company profits".

Uh huh.

If there was a public information blackout on the trip in order to "protect the privacy" of the trip at the time, why did Jennifer order people to keep silent about it for weeks after it was over?



I'll do part 2 later.
Brilliant breakdown of her falsehoods.
05-21-2013 , 06:06 PM
Hey, the title of this thread suggests that the CEO of Lock Poker was going to hold a press conference to address player concerns. When is that going to happen?
05-21-2013 , 07:05 PM
Quote:
Originally Posted by frommagio
Hey, the title of this thread suggests that the CEO of Lock Poker was going to hold a press conference to address player concerns. When is that going to happen?
The fifth of never.
05-21-2013 , 07:12 PM
Quote:
Originally Posted by JimAfternoon
They probably bought the network with little to no money down, and then failed to meet their obligations X months into the deal.

Then someone else either stepped in and bought it, or it was forfeited back to Cake.

Seems most likely given what they've said, if we can trust any of it.
There's a good chance that the above is true.

I was told by an inside source that player money funded the Cake purchase (however much was actually purchased), and that Jen expected that to allow Lock to be balling out of control and replace it before anyone was the wiser.

You know... the Full Tilt plan.

And you saw how well it worked out for them.
05-21-2013 , 08:34 PM
Quote:
Originally Posted by JimAfternoon
They probably bought the network with little to no money down, and then failed to meet their obligations X months into the deal.

Then someone else either stepped in and bought it, or it was forfeited back to Cake.
When you register at Lock Poker, you sign up a contract with Cipaco N.V. and Cipaco N.V. operates the Revolution Gaming Network. This means that the Revolution Gaming Network owns Lock Poker or Lock Poker owns the RGN.

If a foreign company bought the Revolution Gaming Network = Cipaco N.V., why people then sign up a contract with that foreign company(Cipaco N.V.) when register at Lock Poker?

When you register at Buzz Poker e.g., you sign up a contract with the company Elec Games Network S.A. and when you register at Cake Poker you sign up a contract with the company Cake Entertainment N.V.

-> You always sign up a contract with the company that operates the poker site.

Last edited by surprised; 05-21-2013 at 08:41 PM.
05-22-2013 , 01:25 AM
Oh god, not this contract crap again. It's like a broken record. None of this matters if the companies are shams to begin with, but I'll humor you anyway:

A) Just because you register with Lock, therefore signing a contract with Cipaco as you stated, and they operate the Revolution Gaming Network, doesn't mean whatsoever that Lock owns RGN or RGN owns Lock. It doesn't imply any actual ownership whatsoever. A third party can still own either of them. (Shane won't disclose information on Lock's company structure, convenient).

B) If a foreign company bought the network, that same foreign company could have also bought Cipaco (which is why you'd still sign a contract with them) OR they could still hire Cipaco as an operator of the network in the sense that you hire a manager to run your business, but still could have NO ownership whatsoever.

C) With regards to this situation, I don't trust anything about ownership, contracts with certain companies, or anything of that nature without actual documented evidence. Just because you have a contract with a company, doesn't mean you actually know who owns your contract, or who owns the company you have a contract with.

I repeat, Cipaco (who you state we have contracts through) could be the operator of the Revolution Gaming Network and yet could own absolutely NO part of it. And so long as the owner of the network either buys Cipaco (and keeps the name) or hires Cipaco as the continued operator, your contract still would show as running through Cipaco, while you still have absolutely no information on the actual owner.
05-22-2013 , 12:16 PM
Quote:
Originally Posted by vindictive27
Oh god, not this contract crap again. It's like a broken record. None of this matters if the companies are shams to begin with, but I'll humor you anyway:
You are so right, contracts doesnt matter!

Why I have to sign a contract with Cipaco N.V. before I can play at Lock Poker?

Why I have to sign a contract with Cipaco N.V. and not with ChingChang N.V.?

-> If contracts doesnt matter I can just for fun sign a contract with whoever I want.

Quote:
Originally Posted by vindictive27
A) Just because you register with Lock, therefore signing a contract with Cipaco as you stated, and they operate the Revolution Gaming Network, doesn't mean whatsoever that Lock owns RGN or RGN owns Lock.
O.k., when I register at Lock Poker I sign a contract with Cipaco N.V., but Lock Poker and Cipaco N.V. has nothing todo together. Maybe Lock Poker is an affiliate for Cipaco N.V.?

What is the company name of Lock Poker?

Where is the company Lock Poker registered?

What is the registration number of the company Lock Poker?

Quote:
Originally Posted by vindictive27
It doesn't imply any actual ownership whatsoever. A third party can still own either of them. (Shane won't disclose information on Lock's company structure, convenient).
I was obviously talking about the relationship between Cipaco N.V. and Lock Poker and not about the real anonym owner/shareholder of Cipaco N.V.. Do you really think Shane or Lock Poker will tell you who is the anonym owner of Cipaco N.V.?
I mean they create an anonymous company "N.V." and when vindictive27 comes and ask who is the owner of Cipaco N.V. they´ll say:"O.k., its ..."

Which role does it play who is the anonym owner/shareholder of Cipaco N.V.? Will you get your money quicker then?

Is it not much more important who owns you the money?

Quote:
Originally Posted by vindictive27
B) If a foreign company bought the network, that same foreign company could have also bought Cipaco (which is why you'd still sign a contract with them) OR they could still hire Cipaco as an operator of the network in the sense that you hire a manager to run your business, but still could have NO ownership whatsoever.
http://www.pokerscout.com/SiteDetail...on&ab=18847299

Owner/operator Cipaco N.V.

-> Pokerscout says that Cipaco N.V. is the owner of the Revolution Gaming Network:

-> If a foreign company have bought Cipaco N.V., then they have bought the Revolution Gaming Network. How can this foreign company buy the Revolution Gaming Network seperately when Cipaco N.V. is the owner of the Revolution Gaming Network?

And if, as you said, Cipaco N.V. and the Revolution Gaming Network are 2 different companies, what is the name of the Revolution Gaming Network company?

Quote:
Originally Posted by vindictive27
I repeat, Cipaco (who you state we have contracts through) could be the operator of the Revolution Gaming Network and yet could own absolutely NO part of it.
I repeat, Pokerscout.com says that Cipaco N.V. is the owner of the Revolution Gaming Network.

Quote:
Originally Posted by vindictive27
And so long as the owner of the network either buys Cipaco (and keeps the name) or hires Cipaco as the continued operator, your contract still would show as running through Cipaco, while you still have absolutely no information on the actual owner.
Of course my contract shows the company Cipaco N.V. as my contract partner and not the name(s) of the anonymous shareholder(s). Do you prefer to have a contract with the shareholders? What will be better then if you have a contract with the shareholders instead with the company? Will you get your money quicker then?
05-22-2013 , 04:51 PM
Go ahead and take your contract to your local authorities then. Honestly, stop bothering the entire forum by questioning everyone for proof. It's meaningless, honestly. If it has meaning, go ahead and DO something about it with the law. At this point, some "contract" won't hold up in any court anytime soon regarding an online gambling site. You think differently, then prove it.

Honestly, please stop, you're doing this in every thread you post in. Trying to tell you otherwise is like trying to explain to an atheist that God exists. If you're stuck in your ways then what do you possibly accomplish by posting on here? Post about something else for once. Even if you find out a bunch of high-schoolers owned your contracts at this point, what on Earth would you do about it? How does it matter? We would suddenly feel safe because of whom our contracts are through? It doesn't give any reasons as to what has been going on, or any security of our money, because NOTHING seems enforceable right now. Again, prove me wrong through a legal system.
05-22-2013 , 06:30 PM
You are not able to answer my questions?

-> That speaks for your competence

Quote:
Originally Posted by vindictive27
Go ahead and take your contract to your local authorities then.
What has my local authority to do with a contract I signed with a company registered and regulated in Curacao?

-> You better give your advices to small children who have no knowledge about the things. They´ll probably believe you.

Quote:
Originally Posted by vindictive27
Honestly, stop bothering the entire forum by questioning everyone for proof. It's meaningless, honestly.
Ahh, I´m not allowed to ask for proof.

-> Sounds like a dictatur to me: "Eat what I have told you or die!"

-> So you are creating a kind of "new world order" where asking of proof of evidence is not allowed? Respect!

Quote:
Originally Posted by vindictive27
If it has meaning, go ahead and DO something about it with the law.
How can I do something with the law vs Lock Poker when they have not broken the law of Curacao vs me?

Quote:
Originally Posted by vindictive27
At this point, some "contract" won't hold up in any court anytime soon regarding an online gambling site.
When you as the "new world order" dictator say this, I´m sure this contract will not hold in any court.

      
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