Problem is she can just spin everything, would love to see her do a radio interview for 1 hr

G911

Ya so Moormans contract was up. Isn't he pretty marketable (I hear his name a lot). I'm sure they tried to get him back and he said no.

What exactly is the timing issue with Volpe? Probably the timing of 6 month + cashouts

G911

LOL @ improving customer service and emails do not take 15 mins. I almost played here for the 100 + % rakeback but it took 30 days for them to return my email and I had to email them 3 times to get an answer.

Then you have the biggest stooge in the world working on the biggest poker forum in the world as a rep here getting caught in lie after lie

Your growth wasn't overnight. it was from consistently poaching players from merge, then cake with Insane rb deals

Also HUGE LOOOOOOOOOOL @ customer service around the world


G911

someone close to the Lock situation has told me different

G911

You mean to say Lock has always been aggressive poaching other players? I know that to be true. One of your "Pros" was offering rakeback on twitter after merge eliminated RB

Actually this has been your approach. You guys spend a ****load in Marketing


G911

This could not be farther from the truth.

Oh yeah, her answers are just lol.

Jennifer Larson: Lock has worked hard at improving customer service over the past 2 years. We have built out multiple teams around the world. Because our growth was virtually overnight, we had to put in some infrastructure in order to handle the massive increase in player emails and calls. Over the last 10 months we have moved our average email response from 48 hours to within 15 minutes and we offer live chat during our peak hours. This is a constant work in progress as we grow the goal is not only to build out teams but develop efficient internal communication so support can provide our players with clear, concise information.

Why make such a blatant lie!! Plenty of examples in various threads of this not happening, and we’re meant to believe the rest of what is said.........

Not that it would make THAT much difference, but if you intend to portray a professional reputation as a journalist then eliminating typos and run-on sentences may be helpful.

@jimafternoon a picture is worth a thousand words. Thanks for showing me that.

@Chris Costigan thanks for the editorial and I think you asked good questions, but Larson's answers didn't shed any new light on the situation. It would be nice to see your rebuttal to each of her answers. I'm sure with all of the experience you have in this business you know what is the BS and what isn't. You can't possibly believe everything that you published.

3 quasi-quicks points, as I know my posts of late have been lengthy:

1) Your Lock Pro team is evolving? Chris Moorman is considered one of the best MTT'ers in the WORLD. That's like if years ago Ivey left Fulltilt and they tried to claim they were evolving. And as was stated, Moorman didn't leave simply because his contract was up. That just made it VIABLE for him to leave. He clearly left because you can't run a business and he didn't want to be associated with your garbage.

2) Your e-mail response times have shortened SOLELY because every time we send an e-mail, even in response to this damn "Cashier Department", we get an automated response stating "I have forwarded your email to our Cashier department who will be in contact." That doesn't count as a response time. That's like saying every time you call any business, they "answer their phones immediately" when you are simply talking to an automated machine first before waiting for a customer rep.

3) My ABSOLUTE favorite part is the 4th line in the final answer, "I think because of my direct involvement and hands-on approach, people have somewhere to direct their irrational hatred". Are you kidding me? First off, where is your direct involvement and hands-on approach you speak of? You've been hiding in the shadows for so long now, we've all been BEGGING for something for months. And secondly, irrational hatred? You have some nerve lady. Is it irrational to hate you when you're running the company that isn't paying people from 4-7 months ago? It's not like you're personally responding to our e-mails or even hearing us out.

You're a joke for saying you put your players first. If we're first, who the hell are we being put in front of? Clearly not yourself.

I thought shane was here EXCLUSIVELY in a support role to help players get paid and get money off of lock, this is clearly marketing material as lock pays G911 to run advertorials for them.

I am not totally accepting by what is said, but if larson had done this months ago, a hell of a lot problems they've had since then would have been put on hold purely by informing players what the hell is actually going on, in my eyes it's too little too late!

I understand you point. And I assume they have Lock affiliate banners up there on G911 so it is definitely something to consider.

I don't think any of us are thrilled with them using G911 to get whatever message out...when they can just as easily post such statements directly on here or directly on their own website. But I think we're willing to let this one slide. We have been asking for Jennifer Larson to say something/anything about their company. And while the content may not have been all that enlightening and the venue where they did that was not the best choise, at least they are somewhat doing what has been asked.

Shane linking to the interview with their company's CEO is worthwhile and interesting information for many here. If he continues to do such things then I'm sure the 2+2 people will have a talk.

Shane, For the future it would be nice if statements about your site were made on 2+2 or via your own website. Linking to an interview with your CEO on some other affiliate site is kind of pushing the boundries here in my own personal opinion. (disclaimer - I am not a 2+2 rep or anything of the sort...again, just stating my own personal opinion about this)

Thanks Folks for the kind words regarding the questions. Perhaps we can a follow up with the TwoPlusTwo posters. Glad to see some of the Skrill payouts are starting to clear up...hopefully for everyone soon. That was some good news yesterday.

BTW we have no confirmation of $300,000 going out today as was tweeted by one of the Lock affiliates on their Twitter account. I can't see them offering that information.

Gambing911.com is not an affiliate of Lock in the sense that we do not get a percentage of rake or engage in any type of revenue sharing. This is important for us to clear up as we are operating partially in the US and have seen a number of posts mentioning an "affiliate" relationship.

Lock pays up front to be a G911 sponsor similar I believe to the TwoPlusTwo advertising model.

While I respect the affiliates, G911 sees this type of advertising as a grey area when based in the US as we do not want to be perceived as getting a percentage of Lock or any other online gambling company's revenue or player losses.

The in

my favorite part is where she explains how p2p transfers and the following payout requests slowed down cashout speeds. all lock customers who traded their funds at ridiculous rates to some1 else OBVIOUSLY wanted to cash out (desperately). so how does transfering a cashout request from one account to another increase the total of requested withdrawals? I got no idea what this lady is good at, but its definitely not maths.

My intention wasn't to advertise, I linked to the story rather than copy and paste so that it was clear I wasn't editing the text in any way, it was as it was presented. Also I was under the impression you were always supposed to link to any story not paste it verbatim.

Either way to apease everyone I have removed the links and replaced them with the full text of the articles.

Shane, would you please answer as to why the Lock CEO would basically make irrelevant an interview by giving it to 911gambling and not another, less connected-to-Lock reporter? Or why not a video interview? It reads like a prepared statement barrage and it's frankly disingenuous to those of us who can read through the lines of canned answers and non-responses.

This is just ridiculous. Focused on the incitement of fear? This fear began because people stopped getting paid, and because max value withdrawals were suddenly cancelled after a month of waiting, and because of about seven other things one could imagine.

I wonder who reads G911 and takes it seriously. G911 can't possibly be trying to convince 2 plus 2 of anything.

If there were any journalistic standards left in today's world, that alone would disqualify you from objectively being able to conduct an interview with Lock's CEO.

I do apologize for one thing - continuing to hammer on about this in this thread. I'm tired of trying to bring to light the obvious falsehood of this whole sham of a column and the only reason I do it is because somewhere buried underneath all of this insipid action Lock has taken (or not taken), I still somehow believe Lock could be a real beacon for online poker. But they never will, I guess, because of "shrewd" people like this guy and Jen Larson who think they are so much smarter than everyone else and think nothing of the common sense people who are continuing to suffer from Lock's inept management.

Disappointing...

Wrong on all counts. How dumb does she think we are?

Mule accounts DECREASE the number of withdrawal requests, so cashout times should be FASTER. If players A and B sell off 5k each to a Player C(mule account) who cashes it out for them, it just means instead of two 5k withdrawals, we now have one 10k withdrawal. If the money is there, this should help Lock process withdrawals faster.

What is with the delay of RoW accounts? I understand the need for discreetness for USA cashouts as to not draw DOJ attention to the processors, but there is absolutely no reason for RoW cashout delays. The money isn't here, folks.

The whole interview reads like a Lock press conference, not a dynamic interview. Jennifer's sentences just flow way too well and she gets in every talking point. Not that this is necessarily 911 Gamblings fault, cuz it was probably the only type of "interview" Lock would agree to.

In the next year you will see some big changes in the Pro initiative. We will be introducing a new Pro tier as well as the LockPRO Live team gracing the live circuit.

I believe Russ Hamilton is available. He should fit right in.

Are you ****ing kidding me? Once my withdraw doesn't come through after 4+ months (ROW), which should take all of 2 days maximum, I will focus my "irrational" hatred calling all the DOJ agents I know that have handled poker cases in the past saying your name every single sentence. Then I'll come on here posting clear instructions so hundreds of other people in the same situation can do the exact same thing. You are a grade A ****. I'm sure after receiving phone calls all day from disgruntled people that want their money the agents I am talking about are more likely to get the ball rolling on something than not.

Shane, the part about copying a full story is in regard to copyright issues from that media source, etc. This is YOUR story/interview. Obviously that makes it very different than some poster on here copying the entire body of a story from the Los Angeles Times about poker or puppies or whatever.

If YOU approve of copying the text here then you do have rights to what your own organization said.


The main issue here is that there is Lock Poker advertising on the site where you linked to the story. Lock advertising has been REMOVED from this site (by your agreement). So under your agreement with 2+2 to not do anything promotional...it is kind inappropriate to link to the interview on a separate site where there is a banner advertisement.

"Hey, we pulled our banners from here...and agree to what 2+2 is saying about what we need to do on here..." followed by "Hey, if you want the information about our site that we promised we would provide, you have to go to this separate site...that also happens to include our banners."


Again, this is all my own personal opinion and I do not speak on behalf of 2+2. But I do believe that the direction I'm going with this is kind of a straight-forward one and hopefully you understand.

And it does appear to be a somewhat honest mistake as you explain it. I don't think you were necessarily trying to "angle" people just to get more Lock banner views over there. You just didn't think of the reprecussions of using that commercial site for your organization's statement.

If you guys actually want Chris writing on your behalf then that's up to you. But no, you should not be linking to articles from over there. When different posters do that then that's up to them. But when you do it then it is too promotiony. Hope that somewhat makes sense.

Ask Bobo Fett for further feedback about this. He may have a different angle or idea to all of this stuff that I'm not thinking of or perhaps will completely disagree with me. And his opinion is the one that actually counts...not mine.

Exactly. This entire interview is just a reproduction of their written exchange, which consists of Chris Costigan e-mailing his questions and Jen Larson and her advisors having ample time to form responses. Nothing about this interview is on-the-spot, and clearly Jen Larceny (sorry I don't know who to credit with that nickname as I read it somewhere on 2+2) has no intentions of doing an on-the-spot interview. Joke of a CEO. For someone who's been in this industry for a decade or whatever, she sure acts like an amateur.

Kardnel I kind of figured her response there might raise some eyebrows but she was specifically referring to other website owners, not players.

I can see her point. At the same time sites do have an obligation to report on what is happening in the industry good and bad.

TwoPlusTwo is the best place to get the latest most accurate info on Lock but keep in mind that there are shills from competing companies posting here as well.

Whether it's a lump sum, CPA or rev share is pretty irrelevant, you're paid for providing customers to them. You're not going to get far trying to dance around the truth with clever wording here.

what post does part 2 start?
I don't even have 5 pages.

and you are not a shill for lock? Did you pay your way to Portugal or where you a guest of locks? Next Chris will be telling us lock doesn't pay gambling911 for promoting Lock and all interviews are done objectively. Talk about the pot calling the kettle black in your shill statement.