Join Date: Jul 2012
Posts: 4
Almost 2 weeks now i have been trying to get myself excluded from Lock casino. I have emailed the site, and after a week of not getting a response from them, i then attempted to in touch with Rizen via 2+2 PM. The day Rizen PMed me back i received an email from Lock saying they received my email and my request was forwarded to the right department. Rizen also informed me in his response that if it was not taken care of within 24 hours to let him know. Well were going on almost 4 days now since Rizen told me 24 hours, and i am still able to play Lock casino.
Responsible gaming should be a top concern for poker sites. Not only did cake email me back within 10 minutes after requesting exclusion from their casino, they also have a feature built into the client that allows you to do the exclusion yourself. Lock has no such option, so players are left waiting weeks to be excluded from their casino. That may be ok in my case as i do have at least some self control, but what about they guy that will gamble his house away?