Not exactly the type of thing you can really keep a secret. I love how we have to be on the lookout for the Merge "value police"


Ya. Mine adds up for July only numbers.

Meh, I was hoping long ago that it might end up being like that...and that maybe there was a small chance that everyone could have some kind of a clue and stfu about it....which I think is an incredibly obvious thing to do. But it only took like 2 minutes before somebody blabbed.

But if he can delete the post in the next few minutes maybe we can start over on this!

ty sir

+1

Just got an e-mail about my casino bonus:


so you are ABLE to transfer it...but doing so totally screws it all up and you lose the whole thing? Doesn't seem right to me.

They need to find a way to block the bonus money (if doing so isn't allowed) or at least give a freaking warning. But I suspect they would also want to allow players to transfer any of their other funds back and forth.

wtf....they need to figure this out. Looks like their software team screwed up on this one.

I never got that email. Did you email support asking them about the bonus?

Pretty confusing. One can only hope that Merge realized their position towards Lock's attempts to make up for the loss of Ronin was absolutely absurd(every other site still has their affiliate rake races, which were their versions of Ronin. Casino bonuses are supposed to be a way to make up for the loss of Ronin, and the 40x requirement would have killed any real value)

Nope. Just a form e-mail that came out of the blue...at 10:56p

Also note that it doesn't reference the 40x play-through thing anywhere on the e-mail. And I'm guessing it doesn't say that on the site in the casino either but I can't really tell for sure. Maybe they added that info and tucked it away in the T&C's somewhere. But I really think they need to make the whole thing more understandable and much more clear.

All it says on their VIP page is "Casino Bonus" under Black and Black Elite. That's it. No explanation or anything. Lot of people don't know what the percentage is for each of them...and you have to have kept up with this forum fairly decently to actually know (at least, THINK you know...they have changed so many things so many times that it wouldn't surprise me if the casino bonuses again aren't what we thought they were going to be a week ago)

I forgot to mention and I think this is somewhat important to: But by the letter of that e-mail I got you apparently can't transfer your funds over to the poker side even AFTER completing the 40x play-through. It says that transferring the balance over will nullify it.

This kind of makes no sense to me and I suspect they might not mean what they are saying in that spot. But from a literal interpretation of how it is written combined with what we've learned on here...apparently your only option is to do the 40x play-through and then if you have any left combine it with a cashout.

my amount was too small. i also need somewhere to track how much i have played through already. insanity.

Yeah, I'm not touching mine for now. Waiting to get the correct amount and some clarification on this transferring business, the 40x stuff, if there will be any kind of counter anywhere or notification...or if we are seriously just supposed to count our total bet amount. etc etc.

Kind of poorly put together so far it seems even if they had gotten my payment correct.

i am going to just sick degen it and win like 10k

I think that's a better plan.

Smart choice. I insta-transferred my bonus over and then proceeded to lose about $30 of it at the tables. I'll probably transfer the rest of it back into the casino for now, hopefully Rizen will come in the thread and clarify what's going on pretty soon.

anyone have any advice on knowing how much of the play-through has been completed?

My E-mail

2 things:
1. I am curious if you can tell me what my playthrough status is for the bonus I received yesterday.
2. Once the playthrough is met am I allowed to transfer that money to my poker account because the E-mail sent out yesterday says doing so will render the winning null and void. But I think that this is probably just a mistype and once the playthrough is reached will probably be able to transfer it over.


Chris


Reply:
Hello,

This is a Casino bonus only. You are welcome to withdraw the funds but you can not transfer to Poker.
All my best,

Paige



So it sounds like the funds cannot be transferred to poker at any point but there is no play-through requirement.

Obviously this doesn't necessarily mean rizen won't come in and tell us something else since he probably has a bit more info at this point with this being new

Makes zero sense. I transferred my bonus over to poker before this discussion started. It's still there. If somebody is gonna try to say it's void now, that's BS.

Why would you be able to withdraw it but not transfer it to poker? If that's the case, just let me transfer it back. I plan on making a withdrawal within a week anyways via the casino.

This whole situation, like many things with Lock recently, has been LOL, and certainly not in a good way.

I didn't receive it originally, but it appeared in my casino account after sending a PM to Rizen.

I tried transferring it to the poker account just to test, and it worked and I thought I was running really good regarding them messing up somehow. Now I read this thread and sigh. It better not become null after all of the time I've spent waiting for it plus the fact they said I'd get it for choosing them over another site. I haven't played it yet, so I'll transfer it back; it'll be really bs if they take it away from me.

regarding -2% EV: I think the disadvantage is higher with these online casinos. It's not 6 decks like at a casino; it's 8 decks and I hear it's shuffled like every 5 hands or something, depending on the site.

I'll have to go out on a limb and say that it would be pretty dumb of them to try and deduct the money out of your acct afterwards....I guarantee that there are some people that have already lost the money that they moved to the poker side.

They are going to have to leave it as is and just let everyone do as they please with the funds that were made available to them on the casino side otherwise I can foresee many issues coming up amongst their customers.

Edit: Nope, it can only be used through casino, you can withdraw it though.

-Rizen

FYI - here is what I'm being told on some of the other things.

1) Once the bonus is 'withdrawable' you can withdraw it. I'm seeing if there is a cleaner way to test this, but I'm relatively certain that if you try and go to the withdrawal page and start to request a withdrawal it will tell you if it's available or not. This is NOT a very clean way to do this though so I'm trying to find if there is a better way to monitor it now.

2) Transferring it to poker at any time does nullify it, I'm not exactly sure how they take care of that and I assume that there is some grace taken as we're all getting educated. I definitely agree it should be locked down in some way (pun not intended).

I'm trying to get as much information out as quickly as I can, still going back and forth with the appropriate people and asking more questions. honestly if you have the bonus right now I probably wouldn't try and grind it until I get all the information.

-Rizen

I also transfered my bonus to poker before I knew I wasn't suppose to. I also emailed support to ask which months this covered and they sent me back a response saying I wasn't allowed to transfer this money to poker and I need to transfer it back right now or it's null and void. Funny how quickly they respond to something like this but drag their feet on other support issues.

Why do some people receive automated messages from Lock regarding these casino bonuses and withdraws? I have never received an email from Lock for a withdraw, casino bonus or completion of the ipad promo. I see other people posting emails they received from Lock. So what's up with that?