In the last 24 hours Lock's server has crashed twice. I don't need to go into the details, since anyone concerned is quite aware of what happened. There are multiple threads in the Lock-specified forum full of people asking for answers, expressing concern over and fear about what happened. People have been repeatedly asking both Shane and Rizen to provide ANY information.

These two have not only completely failed to offer any explanation about what has happened, or what will happen in the future to prevent this from re-occuring (or about the reimbursements for players who have lost money due to Lock's malfunctions), but they have both made it 100% clear that they have NO interest in discussing this with the players at the moment. Instead of responding to the plethora of questions or attempting to quell the rising concern, they have both instead taken to responding to minor issues and inconveniences posted on this forum instead.

Now, perhaps they were informed by the "higher ups" that they were not to speak about the issue until things were better sorted out. Told, instead, to keep things running as normal. Or perhaps, more cynically, the higher-ups are simply hoping that this snafu will pass over, and that the players (read: sheep) will forget about it and continue playing as normal.

Regardless of what happened yesterday, the fact remains that not a single Lock poker representative has spoken about or responded to ANY questions about the crashes in over 24 hours. Perhaps there was, as some have suggested, a DoS/DDoS attack on the site. Perhaps the site is actively attempting to defraud poker players out of their funds. Perhaps a tech guy somewhere just tripped over a wire - twice. Perhaps they're just as in the dark about what happened as we, the players, are.

The problem with this silence is that it perpetuates a sense of fear among the poker community (something we've had quite enough of since 2006, thank you very much), while simultaneously damaging Lock's already struggling reputation (I refer you to all the issues and complaints found both here and on other sites since the Revolution network began). The lack of responses from either Shane or Rizen even acknowledging the outages yesterday makes it abundantly clear that the silence is intentional. While the Lock executives know players are concerned about the integrity of their site, they are refusing to speak one word to us. No explanations, no refunds, no apologies, no recognition - nothing.

I, for one, hope that Lock poker - and indeed poker in general - returns to its former glory. But this is unlikely at best if Lock is going to remain completely unwilling to discuss yesterdays calamity with the players. As far as I'm concerned, every minute that goes by without a response, and in fact every post that both Shane and Rizen make in this forum other than responding to present issue, is another strike against Lock's reputation.

With that said, until such a time that they are willing to at least acknowledge and discuss what happened yesterday, I hope that many of you will refrain from continuing to play on the Revolution network. Perhaps if they realize that abusing and avoiding players in this fashion is an inappropriate way to run a business we'll be able to get some answers.

Perfectly written statement right there....I can't wrap my head around NO statements and/or replies to all of the issues at all.

**** those *******s.

I have been monitoring the site (staying logged in), and it has just this second lost tables again, with the regularity of the matter I would shy away from assuming its a direct engineering error and more that of a DDoS attack, neither are positive because then comes in the question that if the website isn't secure from hack attacks, then how is our money safe. If it is due to server problems or malicious activity, the playerbase should be informed and lock keeps itself down until the matter is resolved, better keeping the site down until its sorted then trying to keep it up when its full of holes!

^ so u are saying it is possibly a hack? That dude from nova Scotia is ending this once and for all.

But seriously, a hack would explain the silence. If lock stated there was a hack, lock customers would make a run on the bank. This actually makes more sense because why wouldn't lock release some type of statement?

It's not Shane and Rizen who need to respond. They are customer service guys; they can only say what they are told. They very well may have been told not to say anything about this.

This is bigger than Shane and Rizen. The CEO of Lock needs to get himself a 2P2 login, grab a pair, and explain himself what happened, how the players will be *appropriately* compensated, and how this will be prevented in the future.

Don't call out Shane and Rizen . . . call out the CEO.

its precisely the ceo's that worry me...

http://calvinayre.com/2011/10/23/bus...nnifer-larson/

http://calvinayre.com/2012/06/24/bus...or-protesting/

+1

Not sitting on a single table until Lock clarifies what happened, how they intend to prevent future issues, and explains why they took so long to officially cancel the tournament(s).

Shane and Rizen are functioning as liaisons between the CEO and the poker community. Either that, or I'm very much mistaken about their purpose in this forum. These two - particularly Rizen - have placed their reputations on the line by becoming so publicly intertwined with the company. They are the individuals to whom all questions on 2+2 are addressed, and have made it quite clear that they are intricately involved with, at least portions of, the inner system of the Revolution network.

Since the CEO has never, to my (admittedly limited) knowledge, made a point of answering multiple questions on a daily basis on this forum, and Shane and Rizen have, I chose to address my question towards - and call out - these two.

My point is not to name call, harass, insult, or otherwise demean either of these two. However, perhaps if they realize that their own reputations and futures are in a very real way dependent on how this situation is handled, they may be in a position to provide answers to a community filled with people who are reasonably angry, frustrated, and worried about this dilemma.

I believe the CEO is female if I'm not mistaken. I agree it's strange no statement has been made regarding yesterday, but they both have been on answering questions in other threads.

I think I can also speak for a significant number of people on this forum by stating that the larger issue is not what happened, but what hasn't happened. We live in a world of imperfect technology. Things happen - either by accident or malicious intent. Everyone is quite aware that something has happened. Ignoring the problem doesn't make it go away. But this PR gaff by the Lock representatives (I am using Lock and Revolution interchangeably here, someone please correct me if this is inappropriate) is now the larger of the problems.

While an attack against the site is definitely a possible cause for the issues, it's also possible they didn't plan properly for doubling the load on the Cake network. It would be embarrassing to admit they moved all their players to a network that isn't capable of handling the load and didn't recognize this ahead of time.

If that turns out to be the case, they haven't put the time/effort/money into correcting or at least improving it almost 6 weeks later. Admitting that might cause even more concern about the financial state of the company.

But as has been pointed out, since they've told us nothing all we can do is guess at which major screw up is actually happening here.

Be Afraid...
Be very afraid! I am certain that Lock/Cake are going to fold! Way too much happening here people! I have attempted to resolve my issues with Lock for 2 str8 weeks and am positive I will not get the $300.00 in my account! Thankfully, it wasn't more and 1/2 was "profit".

I can see Jennifer Larsen and friends stuffing that cash in their pockets as I write this!. They might have had good intentions but this is a sinking ship and they are grabbing anything valuable they can get their hands on before it goes down!

This is the same scenario that Dutch pulled off! They made horrible decisions. Everyone got scared and requested withdrawals (they were using player's funds to pay the expenses, the salaries, and the withdrawal request)! Sounds similar to the bank closures and the Depression. Bernie Maddoff anyone?

This is a company though so no depression is going to happen as a result of their closing their doors (not sure about the real world's economy but I am not optimistic there either)! For now it will only be a few depressed poker players who trusted them and made deposits to this site) and disgruntled and frustrated regulars who still think they are dealing with a glich or two and are dealing with support (who cannot help you even if they wanted to). They know it is sinking too and are going to be out of a job soon).


Eric,
It has been a week and you still have not followed up to my repeated request for help! Hello?

DON"T DEPOSIT ANOTHER DIME? Guess what? More people making deposits is your only chance to get your own money back out! Sad how often we repeat history and get royally screwed every time! Me? I will take the morally correct route and strongly suggest that no one make another deposit until this mess gets fixed. I doubt it will but at least they won't get another dime from honest people who just want to play some poker!

Scott

THIS IS AN ADDENDUM TO MY PREVIOUS POST!

Don't go the email route either here. Eric or Shane will say "email me" and then it goes into the don't reply file or else the "I'm sorry but we are experiencing software glitches" reply file! Same OLD Same OLD! Sure they are probably very very busy. It has become chaos and they cannot type fast enough even if they wanted to assist everyone!

Email and then what? You wait, wait, and wait some more. It slows down the complaints! Great strategy! They'll let a few withdrawal request go through and someone here will say "I got my money" Yeah! Good for you! The majority though (as well as the ones who see that post) are conned into it! We are soooo stupid! They are using 2p2er's do their dirty work. A few reputable post by a few trusting 2p2er's goes along way!

Here's a suggestion! Get Mason involved. Have him talk to Eric. Maybe even a phone call or two! Wow! What a novel idea! Have Eric post something other than blah blah blah email me! I say "man the lifeboats".

But Mason does not have to get involved in regards to U.S.based players. Look at their home page and it clearly states that they are not responsible for us. He is right! Clearly, they got great advice from a very intelligent attorney. Now that is an oxymoron statement I never ever thought I would say in my entire life (intelligent+attorney)! There is rule 13 for CSIS Gibb fans that applies often in my own affairs and has merit!

I was smart enough to leave U.B. a long time ago. I suspected foul play and I was right. I did get a free trip to Aruba though and ended up cashing 4 times in the nightly $500.00 buy in tourneys (I won 1, 2nd in1, 4th, and a seventh if I remember correctly). I got my money's worth when I closed that account) My suspicions proved right too!

I also joined Full Tilt for a while, but hated that site and withdrew my original deposit after a few days! Once again, there was something not quite right there! I knew a number of the Poker Pro's AND SHOULD HAVE KNOWN BETTER AND IT finally DAWNED ON ME THAT THIS WAS NOT A TRUSTFUL SIGHT! I was right again!

I was at poker stars for 10 years. Not once did I have a single problem with deposits or withdrawals. I did well. Did end up having a 5 figure Neteller Account frozen by the feds for 6 months. But all's well that ends well and I got it all back. After that incident I knew it was only a matter of time and never had more than $500 in my poker stars account. I also never had to fund that account and only made withdrawals of my winnings whenever I was able to! I trusted them and I was right! I miss Poker Stars. I was treated well, made money, made them money, have a ton of electronics including a t.v. 5 cameras, 2 computers (their concierge program when I was a Super Nova came in handy), i pods, i pod docks, gift certificates and tons of other things! Did I say I miss Poker Stars?

But I also knew the Federal Government and was just waiting for the foot to drop! Gosh! I was right again


Whoo! Hoo! I was 4 for 4! Oops! Make that 4 out of 5 given the Lock scenario that is unfolding before our eyes!

I am not some 21 year old person who is ranting here. I am 53. I have experienced the online poker scene since their inception (most of which went down in flames before Chris Moneymaker made Poker Stars famous). I also played big buy in poker tournaments live! I used to write a column for a poker magazine (actually it is a Newspaper, the one that features Mike Caro- or at least it used to).

Lock and Cake smell rotten to me! Maybe they had good intentions, but I don't think they had the insight, the judgement, and knowledge necessary to revamp the software for the Revolution Gaming Network! It will be tough to fix the holes that are in the boat hull and bailing away with little pails hoping to save their ship! I know that my opinion is like an *******! Everyone has one!

Thanks for listening and I wish everyone well!

Scott Aigner, M.D.

P.S. Don't believe everything you read online but be smart here guys and at the very least, take a wait and see approach before you deposit any money At Lock, Cake, or any other skin that is involved with Revolution Gaming Network! It isn't worth the hassle and frustration.

p.s.s. I am not an affiliate of any online gaming site. I do not own any share of any company that is involved in gaming revenue! I am just like most of you. A U.S. based poker player who enjoys playing the game and are grasping at straws as a result of the implementation of the UIEGA. I am a member of the Poker Players Alliance but do not hold any office and do not partake in any of their lobbying efforts!

bump. Still no response. Come on you guys.

hopefully players who have a good and bad experience with lock will post on here. And lock reps as well. Ive been reading their wu withdrawal thread and it seems like ppl are withdrawing via wu pretty quickly. The only thing that worries me about lock is that they are still taking new sign ups... that makes them a target to the doj...

then again idk **** about poker laws etc or how lock works... but i guess im just paranoid from ft... sighh

anyone see my thread be careful? guess im beat..

So glad I did not deposit on LOCK and waited to see what would happen.

Contrary to what some companies might try to make you believe, not taking new signups is not a fool proof way of not getting unwanted attention by DOJ or others, as a matter of fact, keeping US players playing (old, new or just selected new ones) is the danger per se.

Just to clarify.

They are getting checks that bounce, go read the last 20 posts again.

I have never had a problem with getting cashouts from this site. I admit that it can be slow, and getting a response from customer service may not happen. Shane or Eric may not respond to every single mail either. In the end though, everything works out alright which is saying something for a company that operates in a quasi-legal atmosphere. What I see is a bunch of hysterics from people that don't get what they want when they want it. There's no reason to be on tilt about all this. Computers and systems go down, servers overload and require maintenance. Why does there have to be some grand conspiracy behind it not to expose the cause and release a PR statement?
Keep calm and play poker!

When things(bonuses, rakeback, VIP) I expect to work don't, I get upset.

When customer support doesn't respond to endless emails I send them, I get upset.

When I am FORCED to use a 3 party(2p2) and contact two guys named Shane and Rizen for help, gets me upset.

I am now beyond upset, this is no hiccup as you say.

This has been happening for months, just as our friend Khemist said, they try and fix it, tell us all to email Shane or PM Riz.

Then they BS their customers until something new goes wrong.

I am done with it, this isn't the first incident with this website, it is just the biggest.

What kind of company wouldn't want their players/customers to know they are trying to work out these issues.
A message of reassurance or something to have faith in, yet they have given us nothing.

I won't stand by on the way side any longer, I just want my money from them, I will play live until regulation hits. Or I will die waiting.

I am sick of these scummy scammers taking advantage of poker players, you say I am speaking out of line, but i consider this a scam until Lock comes out and starts making things happen.

Shane has only responded w/ 3 posts in the past 2 days. They were all generic about rakeback or deposit issues, so I don't trust what is happening right now. Anytime there is this much silence on simple issues you have to worry, especially after the ft situation. Gl to those who play on Lock. I play on another skin and hope I will be ok

Shane? Rizen? I don't send PM's, we are all stilll waiting........

bump to show silence.

**** like this is exactly why poker is drying up here in the U.S.A.

None of these ****ers can be trusted, it seems, and the only suckers who will send them money are regs.

Lederer, Judas Ferguson, Bitar, and every other scumbag in this game have not only scared away all the fish, they've poisoned the water.

Sad times.