They could have gone offline while making the transition and only launch once they are ready. I wasn't born yesterday. The switch was done this way for their benefit, not ours. They have dropped the ball in many ways and apparently are overwhelmed by people wanting answers regarding their own money, go figure huh?
Honestly your post shows how complacent you have become in the current poker environment and is a lack of respect to those who are being given the run around with substantial amounts of money on the line. I don't think Lock is stealing or doing anything wrong in that regard, but they didn't anticipate this being as big a transfer as it was described by you. If they did they should have given a warning, give more updates to their player base, or as stated gone offline for a month to get it right.

This is a ludicrous attitude....especially when it is a business involving customers contributing hundreds or thousands of dollars to their profits.

I can get a quicker response from a business to whom I spent $2.

Either they want people to be able to do business there or they don't.

3 weeks is not an acceptable time-frame to get back to somebody especially when it is an issue involving a significant amount of money. And it's not just that they are "falling behind" on their responses. In many cases, they simply are not responding at all. They are clearly losing many of the emails and complaints and there is a good chance there will be no reply at all if you only try one time.

And honestly, how many customers are emailing them with these types of issues? Is it so many that 4 or 5 customer service people couldn't tackle it within a few days of getting on it? Because I really don't think they have even that many people trying to get through it. And that's not our fault. That's theirs.

It's not hard to get back to somebody within 21 days if only to give them a standard "we're looking into it..." And even that would be pretty bad. But they can't even meet that incredibly low standard.


I do see some amount of progress being made by the site so I'm optimistic that perhaps at some point they will figure it out. But right now I'm left in a position where I'm not even bothering to email them with a super simple request to change my mailing address because I know it's not happening and it will likely get lost. So I just have to wait for them to catch up a bit better so I can do that so that I can actually have the same amount of fun others have already enjoyed with the whole cashout nonsense.

Been waiting on a merge check for 5 weeks and they arent even going thru the transition. It is not a ludacris to assume after a company does a huge reorganization their resources will be beyond max capacity. 4 months ago the cash out process time for any U.S. facing site was 2 months. It's been 3 weeks and as even you say stuff has been improving.

What is ludacris is people expecting instant gratification from a U.S. facing site right after a large restructure. What is also ludacris is people not understanding the magnitude of resources it takes to make this change. This delay is not because a) there is a full tilt style problem b) there is an ultimate bet style problem it is because of c) they are just trying to deal aith software bugs, huge volume of support issues, processors facing U.S. etc. i mean to expect no software bugs moving 10k real money players a day to a new platform while maintaining things like the admin console is absurd. we saw this same thing when victory poker merged, when doyal merge etc.

If you don't grasp the simple concept the environment and situation they are dealing with is awful then obviously you should not be in the U.S.. Without that style of prohibition nth is thread would be non-existent. 3 weeks people. 3 freaking weeks. If your a pro you should have 6 months of living expenses with you. If your an amateur just relax Jesus.

MicroBob. Instead of piling on in this thread with all your butt hurt from the casino bonus thing, can you do your job and investigate the questionable account that in fact started this thread. These are the threads the OP has started previously in his brief time here.

"Problem with First Deposit"
http://forumserver.twoplustwo.com/19...posit-1182167/

"SHOW ME THE MONEY LOCK!!"
http://forumserver.twoplustwo.com/19...-lock-1210084/

"MASS EXODUS FROM LOCK!!"
http://forumserver.twoplustwo.com/19...-lock-1207130/

You're embarrassing yourself here even posting in this thread.

Calling Bobo Fett!!!

I'm with MicroBob on this one. Lock has a problem with communications and CS ... and that problem pre-dates the transition. If they were simply experiencing delays in their response time that would be one thing. People might still bitch&moan about delayed response times, but most would understand. The real issue is people never getting a response. It's a vicious circle because when CS doesn't respond, it means people send even more emails and their email queue just gets that much longer. Plus they have opened the door to people posting here, sending Skype, 2+2 PMs, emails to the central support address and emails to specific individuals ... I imagine it's quite a freakin' mess.

Every half decent CS operation I have ever dealt with uses a request numbering system. All support requests have to go to the central queue where they get an ID# and if you contact someone directly, they will open a request in the central system for you. Once the # is assigned, users are told to keep that # in the subject line when responding. This means that multiple communications on one issue don't actually make the support queue longer. It also means that a status can be assigned to each support request. The CS manager can actually track how many open requests are out there at any point in time. Are we catching up or falling behind ... what is our average response time? How can you answer these questions if you have no idea which email has been resolved or if an email even represents a distinct issue or the same user trying repeatedly to get a response?

FWIW, all I know about Lock CS is from my dealings with them and what I read on here. Maybe I am wrong and they have an organized and efficient operation. I have had requests handled immediately and professionally and I have also had requests that never received a response. This makes me think they have good people but an awful process.

seems more like you're embarrassing yourself trying to act like you and your 53 posts have any pull. i agree with microbob and everyone else complaining about CS at lock poker. They're the worst in the industry right now. It has absolutely nothing to do with the shift from one network to another either. They knew ahead of time this was happening. If they anticipated an increase in CS emails they should have hired some more CS staff to help out. It's not rocket science. Responding to someones email within a reasonable time frame (12 hours) isn't rocket science either. The length of time it takes them to respond, if at all, makes me think they have one person answering emails and he's choosing which ones to respond to at random. I fully support a boycott of Lock Poker. TBH anyone that still plays on Lock after reading all the horror stories in here must just be completely retarded or dislike money. It would be one thing if it was like the old FTP/PS 2p2 posts where maybe once every few months someone would post something and 9 times out of 10 their problems resulted from their own mistake and they weren't being truthful. But it's a completely other issue when I go to the Lock Poker sub-forum and just about every thread is something about CS not responding to them, or a cashout not being processed, or money missing from accounts. WHY does anyone still play there?

Calling Bobo Fett, you must be an affiliate, the way you fan on this site (and I remember when you jumped up to say Revolution was kicking Merge's ass on Pokerscout). You are nothing but Fan Boy, and your posts show a consistent history of "I Love Lock, No Other Site Will DO" - which in US Facing Site world - all your eggs in one basket - NOT GOOD.

I had one incoming approved, but it took about 4 days for it to show up in my history. If it hasn't been that long, give it another day or two. Not sure why they can't make those show up quicker.

Dude. You started this mis-titled thread...

http://forumserver.twoplustwo.com/19...-them-1214580/


Because of this! There's a lot o butt hurt boys ITT/

http://forumserver.twoplustwo.com/19...ional-1210423/

Was the fact of the matter. And as far as BOB goes, if he wants to do something constructive in this subforum, maybe he should actually police it and stop the ****ed up threads that are started here daily instead of contributing to them. He is doing it all wrong...

http://pokerfuse.com/news/poker-room...poker-network/

I cannot police the thread. I'm not a mod here.

Lock owns this subforum. It is up to them to police generally although higher ups like Bobo can also. I don't know if OP is banned or not.

I have offered to help Lock on a few occasions here as far as forum maintenance by banning bad posters that I'm allowed too and also reporting to them some of the suspicious stuff. I've done quite a bit for them considering I'm somebody who is not paid by Lock and is working 10+ hours a day working elsewhere many times.

Instead of just saying "paging Bobo" within the thread which accomplishes nothing, or calling me out which is just silly, you can instead hit the "report mod" button and actually help instead of whining about it. The reports go to the mods of this forum such as Shane as well as supermods that can look into it also such as Bobo....that is IF he thinks something needs to be done.

Shane has seen this thread and is obviously already aware of the poster. To some extent, it is his call because it is his forum. It would be absolutely inappropriate for me to jump in and take any mod action in this situation.

To take a page out of your book...quit being "butthurt" bro (stupid internet kids and their overused phrases). If you want any respect at all go aquire some posts before you try to talk like a boss. Both of my posts were serious issues that deserved being talked about. 1) They're running a shady affiliate operation and 2) Their T&C state they can ban and seize funds for anyone who speaks out publicly against them.

That article you posted is a joke, it was written June 11th which when taking the 7-day average into account would obviously show Lock ahead because Merge was down for almost 2 days while updating their software during that stretch.

Once again, why would anyone play on Lock Poker? Just spending 5 mins in this subforum is enough to turn me away. It's actually hilarious that Lock pays for this sub-forum and all it does is inspire people to stay away because of all the horror stories in it. That's freaking hilarious. Lock can't answer an email within 2 weeks, but they're really good at spending money to deter customers.

I agree with Disco, but the problem is Lock Poker caters mostly to US players. As we all know we have about 2 choices when it comes to poker sites. Yes they have been awful over the last month, but you can either play on the awful games on Merge and get a 35% rb + some for race or get over 55% and play on Lock with better games. We all know the only reason why Lock is where they are today is because there really is no competition in the US market. So we should try to constructive give Lock advice on how to fix the site and if they don't do it we can move to Merge or play live. Threatening to leave there site is not going to do anything.

As Microbob says the best thing to do is click on report post, that gets several people the chance to take action immediately.

Bob is already going above and beyond with the mod'ing he is doing already. Which I might add I are very appreciative of.

We got ourselves a pirate

I dont know how many times I have had to try and report this guy as being on a mission to patch up Lock's PR. He is running his own PR campaign to help Lock and it's not working. He is an affiliate of Lock Poker. Please see his past posts people!