I have just joined lock poker in order to capitalize on "THEFUTURE" deposit bonus that was advertised to me and also to be awarded rakeback. I have emailed lock 4 times in two weeks and every response that I have gotten back has taken 3 days to receive.
My deposit bonus email:
"I entered the deposit bonus code THEFUTURE and its not showing up in my bonus account. If it is not a valid bonus can you please award me your most up to date bonus for my recent deposit"
The response i received:
Please refer to the following page for info on our Welcome Bonus, http://lockpoker.eu/promos/welcome-bonus/
All our best,
As you can see he did not answer my question and the response time is insane. Also I sent another email wondering if they had received my documents so I could cash out/deposit... They did not address my question but told me I could deposit without these documents being processed. Again that took three days to get a response. Witht he way they have been treating this bonus issue....I am highly doubting that I am going to get my rakeback as it isnt showing up in my rake account. SO many things seem shady about this site that I am genuinely concerned that cashing out will be a nightmare if I can get my money at all. God forbid something goes wrong and I have to deal with support because they dont do their job whatsoever. This really has been one of the most miserable experiences that I have had with a poker site